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Customer Support Team Lead
2 weeks ago
We are looking for a team leader who will be responsible for the the technical enablement, leading, coaching and daily operations of the Service Delivery Associate Engineering team.
In this role you will work under the guidance of the Support Manager where you will assist with the efficient daily operations of the team, triaging and escalation.
You will also be responsible for team management, overall queue management and coordinating on critical issues within the department.You'll need:
- +5 years of exp in Messaging Technologies
- +2 years in leadership or supervision
- In depth knowledge of MS Exchange / O36
- In depth knowledge of DNS
- In depth knowledge of AD
Mimecast
- Not essential
- MCP, MCSA, MCSE, MCTS, and an MCITP
- ITIL
- IT Service Management
We're fast thinking. We go big to reach our cyberattack-disrupting goals.
And we do what we need to protect the world of business from getting important (and potentially compromising) data stolen.
We never leave anyone behind. We deliver quickly - and outstandingly. We're big on honesty because it makes us better. We're empowered by our mission.And if cybercriminals have a good day, we work twice as hard to make the rest of their days a nightmare.
That's The Mimecast Way.And the Mimecast way is also a hybrid-working way.
We empower our people to balance their time between home and the office in a way that works best for them, their team, and our stakeholders.
Become a Mimecaster and put corporate data under your protection. Fill our teams with respect. And bring cybercrime-obstructing energy to your work. Be passionate. Be powerful. Be alive with purpose.DEI Statement
Cybersecurity is a community effort.
That's why we're committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they're a cybercriminal, of course.
We're proud to be an Equal Opportunity and Affirmative Action Employer, and we'd encourage you to join us whatever your background.
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