Current jobs related to Ict Support Team Lead - Johannesburg, Gauteng - Anova Health Institute NPC

  • Technical Lead

    1 week ago

    Johannesburg, Gauteng, South Africa NTT DATA Full time

    About the RoleWe are seeking a highly skilled Technical Lead to oversee the operation, maintenance, and performance of our ICT labs (Data Centre). As a key member of our team, you will be responsible for ensuring that all equipment, software, and network systems are functioning efficiently.Key ResponsibilitiesLab Management: Oversee the day-to-day operation...

  • Automation Team Lead

    3 weeks ago

    Johannesburg, Gauteng, South Africa Blueion Support Services Full time

    Job SummaryThe Automation Team Lead plays a crucial role in analyzing and implementing effective automations within the Blueion Support Services organization that services the needs of communicating with customers. This includes implementing and reviewing all elements to ensure they are in working order and looking for ways to improve processes and...

  • Divisional ICT Director

    3 days ago

    Johannesburg, Gauteng, South Africa Boardroom Appointments Full time

    {"h1": "Divisional ICT Executive", "p": "Boardroom Appointments is seeking a seasoned ICT leader to drive strategic growth and innovation in our organization. As a Divisional ICT Executive, you will be responsible for developing and implementing effective ICT systems to meet our business objectives. Your expertise in ICT strategy, leadership, and team...

  • IT Team Lead

    15 hours ago

    Johannesburg, Gauteng, South Africa Network Recruitment Full time

    Job Title: IT Team LeadWe are seeking an experienced IT Team Lead to join our team at Network Recruitment. The successful candidate will be responsible for leading our IT team and overseeing the implementation of various projects.Key Responsibilities:Manage and lead the IT team to ensure the successful delivery of projectsOversee the implementation of IT...

  • Divisional ICT Director

    1 week ago

    Johannesburg, Gauteng, South Africa Boardroom Appointments Full time

    Divisional ICT Executive Job DescriptionBoardroom Appointments is seeking a seasoned ICT leader to drive strategic growth and innovation within our organization.Key Responsibilities:Strategic Leadership: Lead and develop an ICT team of 8, ensuring the implementation of effective systems to meet our business needs.ICT Capacity Building: Drive improvements in...

  • Technical Lead

    2 weeks ago

    Johannesburg, Gauteng, South Africa NTT Full time

    About the RoleWe are seeking a highly skilled Technical Lead to oversee the operation, maintenance, and performance of our ICT labs (Data Centre). As a key member of our team, you will be responsible for ensuring that all equipment, software, and network systems are functioning efficiently.Key ResponsibilitiesManage and maintain ICT labs (Data Centre),...

  • Divisional ICT Director

    15 hours ago

    Johannesburg, Gauteng, South Africa Boardroom Appointments Full time

    Divisional ICT Executive Job DescriptionBoardroom Appointments is seeking a seasoned ICT leader to drive strategic growth and innovation within our organization.Key Responsibilities:Strategic Leadership: Lead and develop an ICT team of 8, ensuring the implementation of effective systems to meet our business needs.ICT Capacity Building: Drive improvements in...

  • Divisional ICT Director

    7 days ago

    Johannesburg, Gauteng, South Africa Boardroom Appointments Full time

    {"h1": "Divisional ICT Executive", "p": "Boardroom Appointments is seeking a seasoned ICT leader to drive strategic growth and innovation in our organization. As a Divisional ICT Executive, you will be responsible for developing and implementing effective ICT systems to meet our business objectives. Key Responsibilities: * Lead and develop an ICT team of...

  • Technical Lead

    2 weeks ago

    Johannesburg, Gauteng, South Africa NTT Full time

    About the RoleWe are seeking a highly skilled Technical Lead to oversee the operation, maintenance, and performance of our ICT labs (Data Centre). As a key member of our team, you will be responsible for ensuring all equipment, software, and network systems function efficiently.Key ResponsibilitiesManage and maintain ICT labs (Data Centre), ensuring seamless...

  • Support Team Lead

    6 days ago

    Johannesburg, Gauteng, South Africa Centrax Systems Full time

    Job Title: Support Team LeadCentrax Systems is seeking a highly skilled and experienced Support Team Lead to join our team. As a key member of our support team, you will be responsible for leading the team in providing ongoing technical support for our ERP system.Key Responsibilities:Develop and maintain support processes, including incident management and...

  • Support Team Lead

    15 hours ago

    Johannesburg, Gauteng, South Africa Centrax Systems Full time

    Job Title: Support Team LeadCentrax Systems is seeking a highly skilled and experienced Support Team Lead to lead our support team in providing ongoing technical support for our ERP system.Key Responsibilities:Lead the support team in providing technical support for the ERP systemDevelop and maintain support processes, including incident management and...

  • Chief ICT Officer

    3 weeks ago

    Johannesburg, Gauteng, South Africa Boardroom Appointments Full time

    Location: Johannesburg (On-site) - Permanent Position Position Overview: The Chief ICT Officer is a pivotal leadership role aimed at enhancing ICT frameworks to align with the organization's strategic goals. This position is not focused on day-to-day operations but is dedicated to steering the overarching ICT strategy and boosting the team's capabilities...

  • Divisional ICT Executive

    6 days ago

    Johannesburg, Gauteng, South Africa Cortez Executive Search (Pty) Ltd Full time

    Job Title: Divisional ICT ExecutiveCortez Executive Search (Pty) Ltd is seeking a highly skilled Divisional ICT Executive to join our team.About the RoleThe Divisional ICT Executive will be responsible for developing and implementing a comprehensive ICT strategy aligned with the company's overall strategy. This will involve setting strategic direction for...

  • Senior ICT Executive for Manufacturing

    3 weeks ago

    Johannesburg, Gauteng, South Africa Boardroom Appointments Full time

    Location: Johannesburg (On-site) - Permanent Position Position Overview: The Senior ICT Executive is a pivotal leadership role aimed at enhancing ICT frameworks to support the organization's strategic goals. This position is not involved in day-to-day operations but is essential in steering the overarching ICT vision and bolstering the capabilities of the...

  • ICT Solutions Architect

    1 week ago

    Johannesburg, Gauteng, South Africa JeloCorp Full time

    Job Title: ICT Solution ManagerAt JeloCorp, we are seeking a highly skilled ICT Solution Manager to lead the construction of industry solution capability systems and provide technical, solution, and quotation support for our Africa unit.Key Responsibilities:Establish and maintain industry solution systems for key sectors such as government, finance, energy,...

  • Senior ICT Executive for Manufacturing

    3 weeks ago

    Johannesburg, Gauteng, South Africa Boardroom Appointments Full time

    Location: Johannesburg (On-site) - Permanent Position Position Overview: The Senior ICT Executive is a pivotal leadership role aimed at enhancing ICT frameworks to align with the strategic goals of the organization. This position emphasizes the development of ICT strategies rather than direct operational involvement, focusing on empowering the ICT team...

  • Divisional ICT Executive

    3 weeks ago

    Johannesburg, Gauteng, South Africa Boardroom Appointments Full time

    Job Summary:The Divisional ICT Executive is a senior leadership position responsible for driving the strategic direction of ICT systems to align with the organization's business objectives. This role requires a strong leader who can guide the ICT team to optimize systems and enhance capacity within a manufacturing environment.Key Responsibilities:Strategic...

  • ICT Education Specialist

    7 days ago

    Johannesburg, Gauteng, South Africa RAKKGALAKANE RECRUITMENT Full time

    Job Title: FTC 6 Months; ICT Education SpecialistRakkgalakane Recruitment is seeking a highly skilled ICT Education Specialist to support educators in integrating technology into teaching practices.Job Summary:The successful candidate will provide instruction in basic information and communication technology (ICT) skills to students at all levels of...

  • Technical Support Team Lead

    2 weeks ago

    Johannesburg, Gauteng, South Africa Moladira Skills Full time

    Moladira Skills is seeking a highly skilled and experienced Technical Support Team Lead to join our team. As a key member of our customer operations department, you will be responsible for leading a team of technical support agents and ensuring the swift and effective resolution of customer technical queries.The ideal candidate will have a strong background...

  • Customer Support Team Lead

    1 week ago

    Johannesburg, Gauteng, South Africa FOUR POINT 0 Full time

    About the RoleWe are seeking a highly skilled Customer Support Manager to join our team at FOUR POINT 0. As a key member of our customer support team, you will be responsible for leading a team of customer support professionals and providing exceptional customer service to our clients.Key ResponsibilitiesTeam Leadership: Lead a team of customer support...

Ict Support Team Lead

3 months ago

Johannesburg, Gauteng, South Africa Anova Health Institute NPC Full time
Anova is an NGO that empowers people and changes lives.

Good health and quality of life is what motivates us to provide healthcare solutions and support for those who need it most.

_

Key duties and responsibilities:

Technical support and maintenance of IT strengthening systems

  • Provide technical support and advice to endusers (including Anova staff) on technology and system issues to enable them to fulfil their duties.
  • Monitor the use and security of equipment related to the IT systems at and manage the equipment asset register for these nonAnova owned items.
  • Maintain equipment and system to ensure the optimum functioning of all equipment and software (can include but not limited to laptops, tablets, scanners, internet browsers and connectivity).
  • Attend to any challenges and gaps by liaising with the provincial and Anova Helpdesk for support (e.g., 3rd, party changes made on back end, but which need to be managed by the front end but was not communicated), clarifying the challenge/gap and resolving issue.
  • Provide ongoing support and training to ensure optimal and consistent utilisation of the IT system.
  • Carry out other appropriate duties, as requested through logged calls, by various requestors (for e.g., 3rd party Senior IT Specialist or Facilities manager or Anova Head of IT)
  • Assist in the rectification of issues enabling end users to be able to fulfill their duties.
  • Assist the IT Head of IT in the installation and deployment of software over the network, as well as keeping records for all software licenses, ensuring all licensing laws are adhered to.
  • Assist in the deployment of devices within the organization, as well as maintaining accurate records of all ICT devices to support the facility.
  • Ensure that the organization's IT equipment allocated to staff is monitored and secure.

Stakeholder management and reporting

  • Support the planning, adherence to project requirements, reaching of targets and reporting requirements as and when required by various stakeholders in the subdistrict by liaising with people at all levels of the health system in the subdistrict.
  • Attend and participate in all required meetings with the manager, district and/or subdistrict (electronic system) monitoring and evaluation team.
  • Work closely with key business unit heads to ensure IT systems are implemented and used appropriately in accordance with healthcare facility needs e.g., training.
  • Identify risks and issues related to the IT systems and its use, determine mitigation methods to resolve and resolve or channel nonsystem risks and issues through to the applicable reporting structures for resolution.
  • Provide weekly, monthly, quarterly, and adhoc reports to relevant stakeholders, as and when required on activities and progress against targets by analysing and interpreting technical information.

IT Service Delivery Management

  • Contribute directly to the strategy, development and quality of IT Service Management and the company's service delivery capability.


 Implement Best Practices
  • Research and implement best practices in help desk and IT support and ensures that policies and procedures are followed.


 Facilitate Meetings
  • Ensures that teams are improving performance and service quality and use information gathered at these meetings to target areas that need improvement.
  • Ensure Teams Are Trained and that team members are familiar with IT service delivery processes and best practices.
  • Active stakeholder and driver in underlying operations process and infrastructure, to direct continuous improvements across the supporting teams to meet existing customers.
  • Review all technical supportrelated processes and documentation for continuous improvement.

People management

  • Assigning tasks and projects to employees according to their strengths and weaknesses.
  • Oversee the daily activities of IT Support Engineers to ensure continuous accessibility and use of the IT systems being supported and high standards of service to meet requirements.
  • Keep abreast of changes or advancements in strengthening IT systems to ensure the team has all the latest information on the system.
  • Supervise a team of IT Support Engineers and provide direction and mentorship in technical support and service delivery in line with policies, procedures, and standards by:
  • Partnering with HR on recruitment and induction of new team members.
  • Managing the performance review process.
  • Identifying training needs or staff support needs and ensuring that such training or support is provided.
  • Mentoring coaching, and guiding IT Support Engineers by facilitating regular meetings.
  • Skills transfer and capacity building of IT Support Engineers.

Any other tasks as agreed with line manager.

Minimum qualifications and experience:

  • Diploma in Information Systems/Technology, and
  • At least 34 years' experience in Information Systems/Technology as a Snr IT Engineer/ with supervisory experien