IT Team Lead

2 weeks ago


Johannesburg, Gauteng, South Africa FirstRand Full time
About us, purpose, experience and qualifications

about us:

purpose:

  • To manage and support the assigned Business Units and Business Technology teams to ensure that delivery is aligned to business requirements and that best fit and sustainable solutions are applied

experience and qualifications:

  • Degree
  • Postgraduate degree AND/OR relevant experience in a similar environment
  • In depth knowledge of:
  • FX knowledge and experience
  • Strong leadership skills
  • Previous experience managing a technical or production support team
  • Relevant product/service offerings
  • Relevant domain knowledge e.g. Forex,
  • Bespoke Business Unit knowledge
  • Competencies:
  • Analysis and Attention to Detail
  • Big Picture Thinking
  • Drive and Results Orientation
  • Problem Solving
  • Customer Service Orientation
  • Building Relationships
    additional requirements:

responsibilities:

  • This role is a Team Lead for the Production Support Team
  • Macro environment
  • Engage with the macroenvironment to look for new opportunities, capabilities and trends that would add value to the team
  • Business alignment
  • Analyse business processes relevant to portfolio/platform and logically map and update current technologies to process requirements
  • Ensure that processes and controls are aligned and conform to FirstRand Bank's policies.
  • Identify alternate technologies and recommend solutions where feasible i.e. automation opportunities
  • Test and identify where service gaps would exist should different technologies be applied to the same process or where business process changes would not be accommodated by existing technology capabilities
  • Coordinate the delivery of services, operational activities, and defined projects, in such a manner that satisfies agreed business stakeholder needs
  • Monitor and ensure standup's, prioritization and scheduled meetings are attended
  • Monitor releases and ensure UAT and postimplementation testing are done and signed
- off.

  • Analyse and monitor SLA's and provide management and business with dashboards
  • Incident Management engage with IT, liaise with IT and manage business expectations
  • Vendor management
  • Supervise and coordinate relationship with relevant vendors including contract amendments/ issues and/or dispute resolution
  • Consolidate and interpret relevant vendor data and build reports detailing vendor performance and potential concerns
  • Strategy development and deployment
  • Monitor team alignment to the various IT and business strategies and ensure that team action plans and tasks can be mapped/ aligned to strategic objectives
  • Manage, enforce, and monitor compliance of the processes in the team and adherence to a mínimal riskbased approach.
  • Risk and compliance
  • Design a risk plan, mitigation and implement recommendations to enhance Risk awareness and to prevent any exceptions (audit findings/losses/potential gaps)
  • Continuously verify/revise risk management approach to ensure BT continuity, efficiency and service delivery
  • Project management
  • Provide relevant information to inform the accurate scoping of a project or programme
  • Coordinate and monitor defined project activities; allocation of tasks to resources (internal or outsourced) to activity areas
  • Managing people
  • Translate the company vision and values into a clear work context for the team; generate a shared understanding and commitment towards the realisation of business objectives
  • Encourage good performance by establishing clear links between performance measures and delivery outputs
  • Retain talent by recognising and fairly rewarding good performance and progress made towards the achievement of objectives

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