Customer Service Specialist, French, Publisher
2 weeks ago
- Experience in customer service
- Working knowledge of Microsoft Office Applications + ability to navigate multiple computer systems and platforms
- Strong attention to detail, excellent written and verbal communication skills in English and French
Are you a customer-obsessed individual with a passion for solving problems and driving an innovative and fast growing business?
Overview:
We are seeking a driven, experienced professional to work directly with a specialized segment of content providers.
The CS Specialist will play a critical role by working directly with publishers while learning from them so that we can create the best-in-class customer experience for them.
Flexibility and the ability to prioritize in a changing business environment will be a key to success. Our team culture is goal-oriented, collaborative and driven to achieve results. We seek an individual who is motivated by a fast-paced and highly entrepreneurial environment.Key job responsibilities
- Demonstrate timely, accurate, friendly and professional Customer Service (CS) in clear written and oral communication and exceed customer expectations by going above and beyond
- Meet or exceed quality and productivity goals assigned by management with an appropriate sense of urgency when resolving customer issues
- Demonstrate knowledge and use of departmental resources, policies and procedures and effectively use available tools in order to provide an accurate response and an exceptional customer experience
- Draft SOPs, references, policies or blurbs to improve the customer experience and/or internal efficiency
- Recognize and proactively communicate system issues, process issues, and customer feedback trends to management
- Consistently improve content provider and customer experience by delivering superior customer support, and by relentlessly advocating for content providers
- All other duties as assigned
- Experience in digital media and knowledge of the publishing industry is a plus
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