Sm: Cx Measurement Rbb

2 weeks ago

Johannesburg, Gauteng, South Africa Nedbank Full time

Job Requisition Details

  • REQ# Location: Sandton, Johannesburg
Closing Date: 08 February 2024- Talent Acquisition: Bongiwe Mchunu- Job Family- Marketing, Communication and Research

  • Career Stream
  • Market Research and Customer Insights


 Leadership Pipeline
  • Manage Others

Job Purpose

  • To influence the understanding and thinking of customer and consumer behaviour through foresight and leadership; customer insight; market and customer analytics; governance; consulting and advisory to enable business to achieve its objectives.

Responsibilities:

  • Comply with internal and external governance requirements; policies; procedures and standards to minimise risk to all stakeholders.
  • Manage resources and deliverables through project management disciplines to meet business objectives.
  • Meet client needs by developing proposals and presentations.
  • Continuously improve processes to enhance the operations of the team.
  • Identify; manage and partner with vendors to ensure the delivery of highquality outputs.
  • Develop the market and customer insights strategy and plan by understanding business strategy and client insights.
  • Design; develop and implement research and insight projects by engaging and collaborating with internal and external stakeholders.
  • Address business needs by proactively identifying opportunities to initiate strategic projects.
  • Collaborate with internal and external stakeholders to identify research solutions to projects.
  • Contribute to resolution of strategic issues by acting as the advisory / consultative function.
  • Ensure transformational targets are met for own team through consideration of targets during the staff recruitment; retention and training process and utilizing suppliers listed on the preferred supplier list.
  • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
  • Address issues raised in culture surveys by participating in the development and implementation of action plans.
  • Create a client service culture through various required interventions.
  • Support and encourage staff to participate and support corporate responsibility initiative.
  • Achieve operational excellence by supporting the implementation of business optimization improvement through team engagement


 Essential Qualifications
  • NQF Level
  • Professional Qualifications/Honour's Degree
  • Matric / Grade 12 / National Senior Certificate


 Preferred Qualification
  • Bachelor of Commerce: Honours, Bachelor of Commerce: Honours
  • Business Management
  • Minimum Experience Level years managing a Research function and exposure in a Financial Services (Banking) environment

Technical / Professional Knowledge

  • Budgeting
  • Change management
  • Client service management
  • Client service principles
  • Communication Strategies
  • Consumer behaviour
  • Governance, Risk and Controls
  • Organisational systems
  • Principles of project management


 Behavioural Competencies
  • Communication
  • Decision Making
  • Innovation
  • Business Acumen
  • Guiding Team Success
  • Continuous Improvement
  • Planning and Organizing
  • Delegation and Empowerment
- **_Please contact the Nedbank Recruiting Team at _

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