Cx Design Specialist

Description To offer expertise, guidance, and document the customer journey experience throughout the business, engaging with customers across various channels, products, segments, and platforms to grasp customer needs, behaviors, and expectations. The goal is to provide strategic insights to the Business for informed decision-making and improving the...

Job DescriptionTo provide expertise, advice and formulate/document the customer journey experience across the business interacting with customers across channels, products, segments and platforms to understand customer needs, behaviours and expectations in order to provide strategic insight to the Business to ensure informed decisions are made and enhance...

What you will do Oracle CX Suite:Oracle Advertising and Customer Experience (CX) offers a connected suite of applications beyond traditional CRM, enabling businesses to create, lead, serve, and nurture lasting customer relationships throughout the customer lifecycle. Oracle CX Go-to-Market Objectives: Reposition Oracle as the CX innovator in ECEMEA...

Job Classification Job Family Marketing, Communication and Research Career Stream Market Research and Customer Insights Leadership Pipeline Manage Self: Professional (MSP) FAIS AffectedJob Purpose Design customer and endusercentred experiences for all relevant products, services and channels, to deliver value to our customers and employees and drive business...

Key Responsibilities Conduct CX analysis (e.g., prioritization, impact estimations, Ops to CX correlations) to inform test selection, prioritization Collect data across different data systems Piece together data to build a clear picture of the customer, and communicate to the CX Factory via "Customer Fact Pack" Coach CX Factory members on datadriven insights...

Requisition Details & Talent Acquisition Consultant REQ Thembi Mtshali Job Family Information Technology Career Stream Design Leadership Pipeline Manage Self: Professional FAIS AffectedJob Purpose Our Retail and Business Banking Digital Design Team is looking for a CX Researcher to contribute to Nedbank's design solutions by discovering, interpreting and...

Job Requisition Number REQ# x Vacancies Job Family Nedbank RBB ClusterClient Experience Strategy & Culture Leadership Pipeline Manage Self: ProfessionalJob PurposeWe are looking for 4 CX Leads to join our team. In this role you will be required to Design customer and end user-centered experiences which address pain points, meet needs, deliver value to our...

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

Job ID: 57489Date Posted: Posted 2 hours agoLocation: Randburg, JohannesburgJob Title: TEMP CX ANALYST - RANDBURG - GAUTENGTo support the planned pre-grooming analysis efforts for TechMod from a CX Design perspective, ensuring that process definitions, business rules and requirements take into account the required successful customer outcomes and best-state...

Provide operational reports and data for decision making Provide operational reports on CXO KPIs Improved understanding of customer experience and needs Accurate translation of customer data into business insights Continuous improvement of offerings to consumers Custodian of CX KPI library, ensuring the definition and formulae of KPIs are maintained through...

CX Team Leader Gauteng Work With The Best At Merchants our vision is to create meaningful and sustainable futures for our people, by driving a culture of continuous learning through the many skills and development programmes we offer, which are designed to develop talent and fulfil potential. If you were born to deliver exceptional service, apply to...

Qualifications Essential Degree / Diploma in Technology / Information Management Relevant Qualification in Customer Experience Design (CPPM from IQ Business preferrable)Qualification Preferred Post Graduate Degree in Technology / Information Management SAFe Agile certificationExperience: A minimum of 8 years in Customer Experience Design (for process...

At Merchants our vision is to create meaningful and sustainable futures for our people, by driving a culture of continuous learning through the many skills and development programmes we offer, which are designed to develop talent and fulfil potential.We place our people at the centre of everything we do and believe that the way you treat your customers and...

Job Details:DepartmentITMinimum experienceMid-SeniorCompany primary industryInformation Technology and ServicesJob functional areaData AnalystContract termMore than 6 monthsSalaryR R per annumRequirements: 8 years in Customer Experience Design (for process engineering and customer experience) Minimum 5 years previous process modelling experience using known...

Copy Writer: CX + UX + UI Designs: 1 yearFTC:Banking Work with CX, UX and UI designers to develop messaging and micro copy for app and web user journeys, chatbots, notifications, mailers, infographics, and videos. Drive vision for product language and content across customer journeys. Identify and articulate problematic moments in user flows with the goal of...

Job DescriptionTo provide expertise, advice and formulate/document the customer journey experience across the business interacting with customers across channels, products, segments and platforms to understand customer needs, behaviours and expectations in order to provide strategic insight to the Business to ensure informed decisions are made and enhance...

Description To provide expertise, advice and formulate/document the customer journey experience across the business interacting with customers across channels, products, segments and platforms to understand customer needs, behaviours and expectations in order to provide strategic insight to the Business to ensure informed decisions are made and enhance...

Job DescriptionTo provide expertise, advice and formulate/document the customer journey experience across the business interacting with customers across channels, products, segments and platforms to understand customer needs, behaviours and expectations in order to provide strategic insight to the Business to ensure informed decisions are made and enhance...

Sales / Marketing / CommunicationsJohannesburg - Gauteng***: MEMBER JOURNEY SPECIALISTMAIN PURPOSE OF THE ROLE:The role would be responsible for building omnichannel platforms and proactive member communication and contact to enhance service, access to information and advice for clients and members in line with the Member Experience strategy and deliver on...

Job Purpose Contribute to Nedbank's solutions by discovering, interpreting and communicating findings, insights and opportunities in an actionable way. Ensure that research is grounded in a deep and contextual understanding of what matters to the people we're designing for. Tap into a broad understanding of various research methods and approaches and execute...