Relationship Manager

2 weeks ago


Edenvale, Gauteng, South Africa Barron Full time

PURPOSE

The purpose of the Relationship Manager is to increase the company's market share through proactively building relationships with current and new customers, communicating campaigns and providing customised solutions through upselling and cross-selling across the different categories.


JOB OBJECTIVES

GROWING SALES FOR CUSTOMER BASE

  • Responsible for understanding customer's business and identifying and preparing solutions that are catered for them by analysing sales metrics
  • Communicate new campaigns to customers and work together with the customers to identify marketing opportunities
  • Meet with customers to go through spend profile and work proactively with them to find opportunities that could move the customer into a new loyalty program level

CUSTOMER ENGAGEMENT

  • Provide customers with training on new products
  • Proactively build and nurture existing customer relationships to improve the overall customer experience
  • Resolve customer queries / concerns and escalate if required

JOB REQUIREMENTS

QUALIFICATIONS
NQF 5 Marketing / Business Management

KNOWLEDGE
Product Knowledge

Sales Knowledge

Customer care

EXPERIENCE
Key Account Manager 3 to 5 years'

Wholesale clothing / apparel industry

Corporate Gifting Industry

SKILLS
Communication

Excel

ERP system - MS D365 is desirable

Problem solving skills

English proficiency

Numeracy

Attention to detail

COMPETENCIES
Client relations

Drive and Commitment

Implementation & Control

Persuasiveness

Judgement and Decision making

Adaptability

REPORTS TO
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