![Select Motor Recruitment](https://media.trabajo.org/img/noimg.jpg)
Customer Care Consultant
2 weeks ago
Manage large amount of incoming/ outgoing calls
Generate red alerts and escalation to higher management within reasonable time frame
Building sustainable relationship and trust with customer through interactive communication
Obtain accurate valid and complete information by using the correct tools supplied
Meet customer team targets
Keep records of customer interactions and process customer complaints and file documents
Follow communication procedure, guidelines and policies set by the Company
Handle customer complaints and provide appropriate solution and alternatives within the time limits
Follow up and ensure case is resolved within the time frame
Go the extra mile to engage with the customer to resolve his complaint
Requirements:
Matric or higher tertiary qualification
Code 8 licence
Minimum 2 years in similar role
Read, Write and Speak English
Proven customer support experience or experience as a Client Service Representative
Strong phone contact handling skill and active listening
Familiarity with CRM systems and practices
Excellent communication skills
Skills:
Negotiation skills essential
Fully computer literate - Microsoft package
High level of detail and accuracy
Vibrant and self-motivated
Excellent communication skills
Solutions driven,
Good negotiation skills
Compliance focused,
People first attitude
Technical and critical writing
Empathy
Ability to use positive language
Clear communication skills
Understand the customers point of view
Seek a solution
Remain calm and collected
- If you have not heard from us within 14 days from submission of your CV to us, you can assume you have not been successful
Applications should be submitted no later than Monday, 13th November 2023
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