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Customer Care Assistant
1 week ago
In this role, you should be an excellent communicator who is able to grasp customer needs and brainstorm ways to fulfill them.
If you also have a background in customer service and knowledge of our industry, we'd like to meet you. Your goal will be to help us safeguard our brand reputation and public perception revenue and retain our customers.RESPONSIBILITIES OF THE POSITION INCLUDE BUT ARE NOT LIMITED TO:
- Act as point of contact for complaints and escalate issues as appropriate.
- Collaborate with internal teams (e.g. marketing, operations and senior management) to address customers needs.
- Liaise with Dineplan and Social Places with new store openings (creating account) and manage existing accounts smooth operation for each User.
- Monitor all online and social media reviews.
- Month end reporting.
- Ability to work on multiple brands across various platforms.
- Addressing customer concerns and complaints.
QUALIFICATIONS, EXPERIENCE, SKILLS AND KNOWLEDGE REQUIRED:
- Proven experience as a Client Relations Manager or Customer Sentiment Manager.
- Proven track record of meeting and exceeding targets.
- Own reliable transport and licence advantageous.
- Background in customer service; industry knowledge is a plus.
- Experience tracking relevant KPIs (e.g. customer satisfaction).
- Proficient in MS Office, with working knowledge of CRM platforms.
- A customeroriented attitude.
- Excellent communication and negotiation skills.
- Problemsolving aptitude.
- Ability to work well with a team.
- Database management.
- Calm under pressure.
PLEASE NOTE THAT PREFERENCE WILL BE GIVEN TO CANDIDATES FROM A PREVIOUSLY DISADVANTAGED BACKGROUND, IN TERMS OF OUR COMMITMENT TO EMPLOYMENT EQUITY._
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WE RESERVE THE RIGHT NOT TO MAKE AN APPOINTMENT._
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SHOULD YOU NOT RECEIVE FEEDBACK WITHIN TWO WEEKS PLEASE ASSUME THAT YOUR APPLICATION HAS NOT BEEN SUCCESSFUL_
Salary:
R7, R10,000.00 per month
Education:
- High School (matric) (required)
Experience:
Customer Care: 2 years (required)
Microsoft Office: 2 years (required)
Language:
- English (required)
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