Epp (Wellness) Call Centre Administrator

2 weeks ago


Bedfordview, Gauteng, South Africa Ann Swann Personnel Services Full time
Permanent

JHB00172- Admin, Office & Support- Gauteng, Bedfordview
- (Market related)
  • We are seeking a highly organised and detailoriented EPP (Employee Psychosocial Programme)

Administrator to join our client's

Responsibilities:

  • Must have advanced Excel skills
  • Microsoft Word and PowerPoint Skills are required
  • Canva Skills would be an advantage
  • Data management skills
  • Report writing skills
  • Exceptional attention to detail
  • Must have excellent communication skills
  • Good telephone etiquette
  • Good interpersonal skills dealing with both internal and external customers
  • Ability to work within a team environment as well as independently
  • Must be able to handle stress and work in a fastpaced environment
  • Problemsolving skills
  • Adaptability
  • Project Management Skills
  • Must be willing to go the extra mile to ensure client satisfaction
  • Must take accountability for their actions
  • Must display the highest level of ethics, integrity, and professionalism

Duties:

Scheduling:

  • Prepare and update onsite schedules
  • Do onsite bookings
  • Coordinate Supervision schedules
  • Coordinate and plan Talks
  • Virtual and onsite

Invoicing:

  • Daily invoicing
  • Following up with affiliates on outstanding invoices
  • Submit invoices to Finance correctly and timeously
  • Ensure onsite invoicing matches onsite sessions
  • Update invoicing booklet
  • Confirm sessions have been updated in Healthcloud

Reporting:

  • Pull daily report on "Next Contact" and send lists to the team and CCM/Sup
  • Analyse whether contact has been made
  • Run Talk-Time report
  • Run "Open Cases" reports
  • Run "Closable Cases" report and feedback to CCM/Sup
  • News & Totals report
  • Review and analyse the "Last Contacted" list
  • Run adhoc reports

Employee Engagement:

  • Collate OT/Timesheets and get approval
  • Submit OT/Timesheets to payroll by the 21st of each month
  • Handling of leave forms
  • Confirm all HPCSA/SACSSP registrations are up to date
  • Maintaining Birthdays & Anniversaries
  • Add and remove people from WhatsApp groups
  • Ensure all paperwork is completed for new employees

Systems:

  • Load new clients onto HC and Qcontact
  • Maintain and update databases on all systems
  • WhatsApp
  • APP Requests
  • Share APP Codes with clients
  • Report any issues to management
  • Liaise with MD on changes/enhancements/fixes required on HC

Affiliates:

  • Source affiliates
  • Ensure the Affiliate list is uptodate and relevant
  • Verify credentials of affiliates new and existing
  • Ensure necessary documentation and agreements have been signed prior to onboarding
  • Activate new affiliates on HC
  • Deactivate redlisted and/or exited affiliates on HC
  • Follow up on invoicing and "red flag" problems

General Admin:

  • Prepare proposals for EPP
  • Ensure order numbers are obtained for Ad-Hoc services

Qualifications and Skills:

  • Proven experience in call centre administration or a related field.
  • Advanced proficiency in Microsoft Excel and other data management tools.
  • Optional proficiency in Canva or other graphic design software.
  • Strong communication skills, both verbal and written.
  • Empathetic and compassionate approach to handling sensitive employee issues.
  • Excellent organisational and time management abilities.
  • Ability to handle confidential information with the utmost discretion.
  • Analytical mindset with the ability to interpret data and derive meaningful insights.
  • Problemsolving skills
to address challenges that may arise in the call centre operations.

Education and Experience:

  • A Degree/Diploma in a relevant field (e.g., Business Administration, Human Resources, Psychology) is preferred but not mandatory.
  • Previous experience in call centre administration, HR support, or employee assistance programs is advantageous.
  • For more information please contact:
  • Brent Proudfoot


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