Client Service Consultant

2 weeks ago


Johannesburg, Gauteng, South Africa Santam Full time
Who are we?
Santam is the market leader in the general insurance industry in Southern Africa.

We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.

About the Company
Santam is the market leader in the general insurance industry in Southern Africa.

We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper.

We're about people.

People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.

What will you do?
Santam PLCC has position available for a Client Service Consultant who will be based in Auckland Park.

To offer world class products and services to clients, whilst achieving targets in an inbound and outbound call centre environment.

Key Responsibilities

  • Accurately capture client information on the relevant system.
  • Execute broker requests within the agreed timeframes, quality standards and legislation.
  • Handle all the administrative tasks according to agreed standards and turnaround times.
  • Engage with broker in a client centricity manner.
  • Ensuring accurate completion broker requests and follows up to ensure queries are resolved timeously, as per service level agreement.
  • Providing effective, efficient and professional service to all our clients and offices, both telephonically and through written correspondence.
  • Ensuring client service level agreements are met and exceeded.
  • Excellent time management skills.
  • Consistent achievement of agreed productivity.
Competencies

  • Analytical thinking
  • Information seeking
  • Drive for results
  • Initiative
  • Emotional selfcontrol
  • Customer service orientation Skills
  • Computer literate (MS Office package)
  • Client service oriented
  • Negotiation skills
  • Deadline and resultsdriven Build a successful career with us
We're all about building strong, lasting relationships with our employees.

We know that you have hopes for your future - your career, your personal development and of achieving great things.

We pride ourselves in helping our employees to realise their worth.

Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.

Our Commitment
At Santam we are committed to transformation and embracing diversity.

This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society.

In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

Turnaround time
The Sanlam Group is committed to achieving transformation and embraces diversity.

This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.

The Group's Employment Equity plan and targets will be considered as part of the selection process.

  • Johannesburg, Gauteng, South Africa FirstRand Full time

    Job DescriptionHello Future Client Service ConsultantWelcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the...


  • Johannesburg, Gauteng, South Africa Rmb Full time

    Client Service Consultant page is loaded Client Service Consultant Apply locations Johannesburg time type Full time posted on Posted Yesterday job requisition id R14099 Job DescriptionTo provide the customers with excellent service by ensuring that they are served promptly, understanding their needs, processing their requests. Apply appropriate sales...


  • Johannesburg, Gauteng, South Africa FirstRand Full time

    Job DescriptionTo provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests in a call center environment.Hello Future Client Service Consultant(Please Note: This is a 12 Months' Fixed Term Contract role)Welcome to FNB, the home of the #changeables. We design for the...


  • Johannesburg, Gauteng, South Africa Santam Full time

    Who are we?Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on...


  • Johannesburg, Gauteng, South Africa Sanlam Limited Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Location: Johannesburg, Gauteng, South Africa Who are we? Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly...


  • Johannesburg, Gauteng, South Africa Absa Bank Limited Full time

    Bring your possibility to life Define your career with us With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryCONTRACT...


  • Johannesburg, Gauteng, South Africa Sanlam Full time

    Who are we?Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on...


  • Johannesburg, Gauteng, South Africa Nedbank Full time

    Client Services Consultant Location: Johannesburg Closing Date 06 March 2024 Leadership Pipeline Manage Self: Operational FAIS AffectedJob Purpose To provide administrative services to clients by attending to transactional, lending and investment needs to achieve Nedbanks' strategic focus to become a clientcentric bankResponsibilities: Build relationships...


  • Johannesburg, Gauteng, South Africa Santam Full time

    Who are we?Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on...


  • Johannesburg, Gauteng, South Africa Energy at Work Projects Full time

    _Homeowners Client Services Consultant x4_We are seeking friendly, highly skilled client services consultants for one of our biggest clients. In this role, your duties include fostering positive client relations, managing inquiries, and promptly directing customer complaints to relevant departments.To be successful in client services, you should exhibit...


  • Johannesburg, Gauteng, South Africa Santam Insurance Full time

    Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our...


  • Johannesburg, Gauteng, South Africa Afrizan Full time

    Our client in the financial services (LISP) industry is looking for a Client Service Consultant to join their dynamic team.Key Responsibilities Scope of the Role:To provide servicing and support on all portfolio products (Preservation, Pension and Provident Funds, Retirement Annuities, Savings products) as well as Direct Unit Trusts. Manage all work items...


  • Johannesburg, Gauteng, South Africa Motivity (PTY) Ltd Full time

    BRIEF OVERVIEW OF THE ROLEQuery and service request management Regular and frequent updates to clients as per standard operating procedures (SOP) Adhere to escalation management processes and procedures Quality Standards Monitor and control the daily processing of administrative documentation as per processes, policies and systems defined by Ensure...


  • Johannesburg, Gauteng, South Africa Nedbank Full time

    Job ClassificationREQ: Talent Acquisition Consultant: Lerato Sithole- Location: Johannesburg- Cluster: Nedbank Private Wealth- Closing Date: 15 March 2024Job Family Sales and ServicesCareer Stream SalesLeadership Pipeline Manage Self: OperationalJob Purpose To provide administrative services to clients by attending to transactional, lending and investment...


  • Johannesburg, Gauteng, South Africa Service Solutions Staffing Full time

    Well established and ever growing clearing and forwarding company in Johannesburg is seeking to employ a Client Service Controller - ocean ExportMinimum qualification of Grade 12, SDS and/ or Freight Forwarding Course or similar will be advantageousMinimum of 3 years within a clearing & forwarding environmentPrior CargoWise experience non negotiableSound...


  • Johannesburg, Gauteng, South Africa Malander Placements Full time

    PERMANENTJHB000288ADMIN, OFFICE & SUPPORTGauteng, JHB - Central** Monthly Basic Salary (Market related)Responsibilities: Respond to client inquiries and concerns promptly, whether in person, via phone, or through digital communication channels; Build and maintain positive client relationships by understanding their needs and offering tailored solutions or...


  • Johannesburg, Gauteng, South Africa Energy at Work Projects Full time

    Key Responsibilities: Exercise dynamic and innovative retention methods in order to retain our clientsFor example:if premium is a problem for client; downgrade or reduce cover, offer discounts Validate policy for retained client is captured timeously and accurately, in order to meet SBIB requirements i.e. system cutoffs which effect debit orders; Analyze...


  • Johannesburg, Gauteng, South Africa Service Solutions Full time

    Job Title: FMR Sales ConsultantCompany: National Logistics CompanyNational Logistics company in Kempton Park is looking for an FMR Sales Consultant to join its dynamic team.Retain and expand existing businessPromote and suggest additional servicesAchieve sales goalsCreate a structured weekly call plan and provide progress reports on new business...

  • Service Consultant

    2 weeks ago


    Johannesburg, Gauteng, South Africa Qunu Staffing Full time

    **JOB TITLE Service Consultant**REPORTING TO Service Manager**OFFICE Century City, Cape Town**PURPOSE OF POSITIONThe purpose of the Service Consultant role is to:Provide administrative support to all advisors in the Cape Town office and implement all client service-related processes within Gradidge-Mahura Investments. To assist with administrative support in...


  • Johannesburg, Gauteng, South Africa Ad Talent Full time

    Who are we: A leading brand consultancy with a strong presence across various industry sectors in AfricaWho are we looking for: Client Service DirectorWhat will you do :Key Responsibilities:Client relationship managementStrategic planningTeam leadershipProject managementFinancial managementBusiness developmentWhat will you need:Qualifications:• Bachelor's...