Client Service Consultant

2 weeks ago


Johannesburg, Gauteng, South Africa Malander Placements Full time



PERMANENT

JHB000288

ADMIN, OFFICE & SUPPORT

Gauteng, JHB - Central**
Monthly Basic Salary (Market related)

Responsibilities:

  • Respond to client inquiries and concerns promptly, whether in person, via phone, or through digital communication channels;
  • Build and maintain positive client relationships by understanding their needs and offering tailored solutions or products;
  • Handle client feedback, complaints, and escalations, working diligently to resolve issues and ensure client satisfaction;
  • Assist in client onboarding, product demonstrations, and provide relevant information or guidance to help clients make informed decisions;
  • Ensure accurate and efficient data capturing and maintenance of client records.

Requirements:

  • Minimum of 2 years of experience in a call centre and data capturing role;
  • Excellent communication skills, both verbal and written;
  • Strong problemsolving abilities and the ability to think on your feet;
  • Customerfocused with a passion for delivering exceptional service;
  • Ability to work in a fastpaced environment and handle multiple tasks simultaneously;
  • Familiarity with CRM systems and data entry processes.

Preferred Qualifications:

  • A Bachelor's Degree in relevant field.
  • Knowledge of industryspecific regulations, tools, or software.
  • For more information please contact:
**Nazmira Tikly

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