Operations Officer

2 weeks ago

Cape Town, Western Cape, South Africa HotelJobs Full time

Our client, an Exclusive 5 Star Hotel & Spa, is seeking the services of an experienced Operations Officer, to manage and ensure an optimal working environment across all our properties and ensure that the necessary support is given to operations in terms of facilities and residential matters.

This is a role for a young professional who is serious about their career and ready to seize and capitalize on growth opportunities

Duties and responsibilities:

Administration:

Oversee daily administrative and clerical activity in office
Maintains records of maintenance and other facilities functions

Co-ordination:

Receives requests for building or equipment maintenance
Assign technicians or specialists to repair equipment as necessary
Acts as liaison between different company departments to ensure that problems are appropriately resolved
Coordinates and manages schedules and calendar for facilities department.
Ensure appropriate follow up with departments and staff
Provide direction/information to vendors, facilities staff and service providers as required to ensure excellent coordination/execution of work within client environment with mínimal disruption

Operations:

Minimum of 2 duty manager shifts per month to ensure full understanding of operations.
Assist in maintenance, front office and housekeeping departments as per operational requirements.

Summarise guest feedback from Centricity, Trip Advisor and Flash feedback cards to plan, communicate and action residential/facilities work needed in the properties.

Obtain quotes and meet with suppliers.
Ensure only approved suppliers used.
Update of supplier list.
Continues research and development and visits to trade related shows and shops.
Back up for Residential specialist/ Group Operation Manager
Assist in compiling Interior & Condition Survey, including execution
Filling the gap between residential and facilities.
Capture and submit project management.
Assist with insurance matters.
Placing of orders.
Assess communicate and provide feedback on products and specifications.
Update body corporate permanent files
Assist with winter planning & projects
Recognize operational residential challenges and assist with research and solutions
Updating of master inventory costs
Assist in creating residential modules
Assist in updating residential manual

Training and Development:

Ensure residential/ property induction manual is up to date and introduced to all new staff
Residential modules are developed and part of the staff training

Financial:

Assist Residential Specialist/ Group Operations Manager with functional administrative duties.
Ensure weekly reporting of residential targets and actual numbers reported.
Submit project management to financial controller/manager on a weekly basis.
Submit purchase orders and invoices to creditors twice a week.
Ensure Residential targets are met.
Assist in placing orders and filing.

Management Support:

Assist Facility Management & Residential Team with tactical planning for the team's goals and objectives.
Provide facility specific assistance to the project / maintenance management team as needed or requested.
Manage and maintain small facility management tasks as assigned.
Devise new ways to improve efficiency of office work and facilities services.

Minimum Requirements:

Grade 12

Qualification in Hospitality and Tourism Industry not essential, but preferred.

Minimum of 1-year experience in the same or similar position
Level 2 minimum Microsoft Office (Word, Excel, PowerPoint and Outlook in particular)
Basic OPERA System Knowledge

Excellent verbal communication and comprehension
Solid analysis/reasoning, decision-making and judgement

Self-Management
Stress Tolerance
Attention to detail
Interaction with others, Influencing others and Teamwork
Management qualities, Business alignment and strategic vision

Unique Competencies:
Building customer loyalty, customer focus, negotiations and relationship building

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