Customer Service Agent

1 week ago


Cape Town, Western Cape, South Africa Safair Operations Full time

Safair Operations, operating as FlySafair
, has a vacancy for a Customer Service Agent
at our Cape Town International Airport
.
***
REQUIREMENTS:

  • Grade 12;:
-
Airport experience and ticket sales within an aviation concern;:

-
Excellent written and verbal command of the English language including proper phone etiquette;:

-
Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);:

-
No criminal or credit record;:

-
Able and willing to work on weekends, public holidays and flexible hours and shifts as required;:

-
Own transport would be an advantage;:

-
Valid Covid-19 vaccination card
:

-
Assist passengers with ticket sales, bookings and flight changes including explaining rules terms and conditions, regulations and procedures as required;:

-
Manage flight delays and or cancellations;:

-
Handle and safeguard of confidential information.
***
RESPONSIBILITIES:

  • Punctual;:
-
Excellent understanding of delivering great customer service;:

-
High degree of patience and assertiveness;:

-
Conflict resolution skills;:

-
Trustworthy, professional and reliable, including dealing with confidential information;:

-
Immaculate time keeping;:

-
The ability to work well under pressure;:

-
Practice good time management and willingness to work longer than normal hours including additional shifts,:

-
Remains focused in order to handle objections;:

-
Customer focused and service orientated.
***
PERSONAL ATTRIBUTES:***-
Excellent understanding of delivering great customer service;
***:
-
Punctual;
***:
-
High degree of patience and assertiveness;
***:
-
Conflict resolution skills;
***:
-
Trustworthy, professional and reliable, including dealing with confidential information;
***:
-
Immaculate time keeping;
***:
-
The ability to work well under pressure;
***:
-
Practice good time management and willingness to work longer than normal hours including additional shifts,
***:
-
Remains focused in order to handle objections;
***:
-
Customer focused and service orientated.
***
APPLICATION GUIDELINE:******:
***:
***:
-
FlySafair reserves the right
***-
Not to proceed with this vacancy:******:
-
Reference number
JHB000641***:
-
Preference will be given to members of under-represented designated groups.
***For more information please contact:**Ndileka Magula

  • Cape Town, Western Cape, South Africa Quality Connect Staffing Full time

    They are currently seeking a Customer Service Agent to join their dynamic team in Blackheath, Capet Town.Job Overview:As a Customer Service Agent, you will be responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve any customer complaints. The ideal candidate will have...


  • Cape Town, Western Cape, South Africa Isilumko Staffing (CPT) Full time

    URGENT:Customer Service AgentsPlease note that this is an entry level position.Must have customer service experience.We are seeking customer service agents for a Call Centre BPO located in Town. Basic + Medical and Pension benefits Permanent call centre opportunity Must be able to work rotational shifts for a USA campaign Transport after 7pm Nightshift...


  • Cape Town, Western Cape, South Africa CareerBox Full time

    Careerbox Cape Town is looking for customer service agents for an Australian campaign.Duties & Responsibilities Those who are successful in this role tend to enjoy interacting with customersand providing exceptional customer services. They have a good understanding of professional customer service and understand the need for insurance. Successful applicants...


  • Cape Town, Western Cape, South Africa abc Full time

    Customer Service agent with minimum 1 year of experience in an international BPOoffice based in Cape Town CBDshift from 2 pm to 2 amneeds to be South African citizenno criminal recordno bad debtsmatric certificate


  • Cape Town, Western Cape, South Africa Telebest Full time

    Our client has an opportunity available for a Customer Service Agent.Requirements:Ability to problem solve and perform analytical skills.Good communication skills.Passionate about customer service.Ability to think creatively and innovatively.MatricBasic numeracy advanced literacy skills.12 months of Call Centre Customer Service experience.Product knowledge...


  • Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job DescriptionPrimary Job Duties & ResponsibilitiesRole involves handling inbound calls from customers/agents to resolve queries on their accountsRole requires providing excellent customer service on queries related to processing insurance policy related transactions – new business, renewals, amendment, enquiries, etc. received from CustomersReview and...


  • Cape Town, Western Cape, South Africa Shift Full time

    Job Title:Operations & Customer Service AgentLocation: Cape Town (working from home)Contract: 3 months contractHours: Full time - 45 hours per weekShifts:Between 8am and 11pm (UK time) - Any 5 out of 7 days per weekSalary: R8,500 to R12,000 per monthEquipment: Laptop, screen and UPS suppliedShift is a rapidly growing marketplace disrupting the logistics...


  • Cape Town, Western Cape, South Africa SPARK Schools Full time

    Watch our Vision Video: Take a tour of our Website: SPARK Schools is a social impact disruptor and is leading change in the education space through its network of affordable private schools. The SPARK Schools network provides transformational education innovation through Africa's first blended learning model, which elevates student achievement and provides...


  • Cape Town, Western Cape, South Africa Boardroom Appointments Full time

    Role PurposeThe purpose of the Customer Service Agent role is to provide our customers with the best customer service experience. This role will answer questions, resolve any emerging problems, and provide product / service information with accuracy and efficiency to our customers as needed. The role is a critical part of company's frontline company support,...


  • Cape Town, Western Cape, South Africa Dash BPO Full time

    We are searching for dedicated contact center agents that are real customer centric and looking to grow and develop within an organization.To succeed as a call center agent, you need to have a strong sense of resilience and be able to handle a high-pressured environment. Correctly manage time during contact without neglecting quality objectives (Doing the...


  • Cape Town, Western Cape, South Africa Ignite Fitness Full time

    Don't be ordinary, be EXTRA-ORDINARY and join South Africa's fastest growing international gym company todayIgnite Fitness requires the services of a meticulous, well-spoken and customer-centric Customer Services Agent to join its current staff complement at the Head Office of the company situated in Durbanville, Cape Town.We're looking for an individual...


  • Cape Town, Western Cape, South Africa Table Bay Cold Storage Full time

    We are looking to appoint a Customer Service Agent in the Operations Department. You will report to the Warehouse Supervisor. You will fulfil the necessary requirements within the Department to meet the Company's objectives by providing administrative support to ensure the efficient operation of the Department and Office.KEY JOB FUNCTIONS: Accurately operate...


  • Cape Town, Western Cape, South Africa Telebest Full time

    Our client has an opportunity available for a Customer Service Centre AgentRequirements:Matric – essential3+ years in a Customer Service environment in a similar role with the ability, knowledge and skills in providing excellent customer service support – essential.Proficient in Microsoft Office 365 with a focus on applicable tools to execute areas of...


  • Cape Town, Western Cape, South Africa Cape Union Mart International Full time

    Our Customer Experience Department is in search of a culture fit Customer Service Agent to join our team and play a key operational role in supporting our customers and various business stakeholders to achieve business objectives.The role will require the incumbent to work effectively across multiple teams, including some external partners, to proactively...


  • Cape Town, Western Cape, South Africa Tower Group Full time

    Our client offering Courier services is looking for Customer Service Agents to join their Team located near Cape Town airport. Someone who is customer focus and experience with customer services within Logistics and Supply chain.Requirements: Customer Services experience Excellent communication skills Customer focused & sales orientated Peoples' person...


  • Cape Town, Western Cape, South Africa Table Bay Cold Storage Full time

    We are looking to appoint a Client Service Agent in the Operations Department. You will report to the Warehouse Supervisor. You will fulfil the necessary requirements within the Department to meet the Company's objectives by providing administrative support to ensure the efficient operation of the Department and Office.KEY JOB FUNCTIONS: Accurately operate...


  • Cape Town, Western Cape, South Africa Educor Full time

    Jnr Customer Service Agent (JB4213)Cape TownMarket RelatedAddress customer inquiries, concerns, and complaints promptly and professionally.Assist customers with product information, troubleshooting, and issue resolution.Collaborate with other team members to ensure seamless customer experiences.Maintain accurate records of customer interactions and...


  • Cape Town, Western Cape, South Africa mPower People Solutions Full time

    Primary Role - BASED IN CENTURY CITY The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract &...


  • Cape Town, Western Cape, South Africa mPower People Solutions Full time

    Primary RoleThe key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract & transactional inquiries.MUST...


  • Cape Town, Western Cape, South Africa Dash BPO Full time

    Attention all contact center agents willing to work night shifts during US hours with US Medical Dental experienceRequirements:Previous experience in Sales or Telemarketing.Essential experience in the Medical Dental Industry.Prior experience in Customer Service.Sales background is preferred.Must have 6-12 months of contact center experience or equivalent in...