Director of Customer Experience

2 weeks ago

Cape Town, Western Cape, South Africa Proactive Recruitment Full time
Job description
Our client is an industry-leading digital marketing agency serving American and Canadian optometric practices. We are a virtual company, employing a global team of Web Development, SEO, Marketing, Sales and Customer Support experts.
We want to hire an experienced and efficient Director of Customer Experience to lead our customer-facing service delivery teams. This includes our dedicated team of marketing account managers and our onboarding and success teams.

The main responsibilities include creating policies to enhance the customer experience, overseeing all aspects of the client service teams (Content, Design, PPC), ensuring that the client service team is delivering successful products to our clients, and setting the vision for goals to be achieved.

People management - supervise, train and mentor team members.

Coordinating with other departments in the organisation to meet client needs.

Monitor project progress and performance against established milestones, timelines, and budgets.

Facilitate resolution of any issues or challenges that may arise during the course of a project.

Stay abreast of industry trends and developments and share relevant insights with clients and team members.

Help develop and implement processes and systems to improve efficiency and effectiveness across the team.

Requirements:

Proven experience in managing a team of at least 15 service delivery professionals.
Strong leadership skills and the ability to motivate and inspire team members.
Excellent communication and interpersonal skills.
4+ years of experience in Digital Marketing.
3+ Years experience working in an agency.
A customer-focused mindset and a commitment to delivering high-quality service.
Experience in developing and implementing service delivery strategies.
The ability to analyze data and use insights to drive improvements in service delivery.
A track record of meeting or exceeding service level agreements.
Familiar with "Jobs to be done" or similar frameworks.
Experience with managing account managers.
Experience with improving client satisfaction.
Ability to create sales opportunities while serving existing clients.
Knowledge of market research techniques.
Working knowledge of CRM software.
Understanding of budgeting and reporting.
Exceptional interpersonal skills.
Excellent organizational, negotiation, and leadership skills.
Outstanding critical thinking and problem-solving skills.

  • Deputy Director Customer Relationship Department

    2 weeks ago

    Cape Town, Western Cape, South Africa ISMMART GROUP OF INDUSTRIES Full time

    Experience: 6-8 years of experience in Customer Relationship Department roles, with 4 years in a leadership or directorial capacity in the (E-Commerce Industry).Requirement: Applicant must be a local or having work permitWe are seeking a dynamic and experienced professional to join our team as the Deputy Director of CRD in the vibrant and customer-centric in...

  • Director Customer Relationship Department

    2 weeks ago

    Cape Town, Western Cape, South Africa ISMMART GROUP OF INDUSTRIES Full time

    Experience:10-12 years of progressive experience in the (E-Commerce Industry), 6 years of experience in Customer Relationship Department.**Requirement: Applicant must be a local or having work permitWe are seeking an experienced and customer-focused professional to lead our Customer Relationship Department in the relevant industry. As the Director, you will...

  • Director IT

    2 weeks ago

    Cape Town, Western Cape, South Africa ISMMART GROUP OF INDUSTRIES Full time

    Experience: 8-10 years of experience in IT roles, with 6 years in a leadership or directorial capacity in the (E-Commerce Industry).Requirement: Applicant must be a local or having work permit.We are seeking a visionary and experienced professional to join our team as the Director of IT in the fast-paced and innovative field of e-commerce. As the Director of...

  • Director IT

    2 weeks ago

    Cape Town, Western Cape, South Africa ISMMART GROUP OF INDUSTRIES Full time

    Experience: 8-10 years of experience in IT roles, with 6 years in a leadership or directorial capacity in the (E-Commerce Industry).Requirement: Applicant must be a local or having work permit.We are seeking a visionary and experienced professional to join our team as the Director of IT in the fast-paced and innovative field of e-commerce. As the Director of...

  • Head - Customer Relations Management

    2 weeks ago

    Cape Town, Western Cape, South Africa City of Cape Town Full time

    ELIGIBILITYCLOSING DATEREFERENCE NUMBERWS 230/23SALARYTCOEDEPARTMENTCommercial ServicesDIRECTORATEWATER AND SANITATION Head - Customer Relations ManagementRequirements: Relevant B Degree/B Tech qualification At least 8 years relevant experience in a SeniorManagement role in Financial Management / CustomerServices Managementwould be advantageous Valid...

  • Director

    2 weeks ago

    Cape Town, Western Cape, South Africa Western Cape Department of Health Full time

    Closing Date- 2024/07/08- Reference Number- WCG Tracking Number- LG 23/2024- Job Title- Director: Disaster Risk Reduction, Ref No. LG 23/2024- Department- Local Government- Salary level- 13- Enquiries- Mr C Deiner at Job Type- Permanent- Location - Country- South Africa- Location - Province- Western Cape- Location - Town / City- Cape Town- Job PurposeThe...

  • Nrg 20/24 Director Electricity Distribution and

    2 weeks ago

    Cape Town, Western Cape, South Africa City of Cape Town Full time

    ELIGIBILITYAll Suitably QualifiedCLOSING DATEREFERENCE NUMBERNRG 20/24 ExternalSALARYR TCOEDEPARTMENTElectricity Generation andDistributionDIRECTORATEENERGY NRG 20/24 Director Electricity Distribution andGenerationRequirements: B.Sc. (Eng) / B. Eng in Electrical Engineering Certificate of Competency issued by the Chief Inspectorof the Department of...

  • Director Operations

    2 weeks ago

    Cape Town, Western Cape, South Africa ISMMART GROUP OF INDUSTRIES Full time

    Experience:10-12 years of progressive experience in the relevant industry, 6 years of experience in Operations or other managerial position in the (E-Commerce Industry)**.Requirement: Applicant must be a local or having work permitWe are seeking an experienced and results-oriented professional to join our team as the Director of Operations in the dynamic and...

  • Assistant Director

    2 weeks ago

    Cape Town, Western Cape, South Africa Western Cape Department of Health Full time

    Closing Date- 2024/05/06- Reference Number- WCG Tracking Number- DOI 37/2024- Job Title- Assistant Director: Monitoring and Evaluation (3 post available), Ref No. DOI 37/2024- Department- Department of Infrastructure- Salary level- 9- Enquiries- Mr LJ Julius at Job Type- Permanent- Location - Country- South Africa- Location - Province- Western Cape- Location...

  • Director: Customer Success

    2 weeks ago

    Cape Town, Western Cape, South Africa Clickatell Full time

    We Are Setting The PaceClickatell is a world-class Chat Commerce company, ambitious to stay ahead of its competitors. We build our own culture in which we dream big and stay busy doing the right things. We need people who can understand the bigger picture and who connect the dots to achieve success. In our agile and demanding environment, you will have to...

  • Director: Customer Engagement

    2 weeks ago

    Cape Town, Western Cape, South Africa Clickatell Full time

    Who We AreClickatell is a digital commerce leader. We enable brands to connect, interact, and transact with their customers inside of the chat platforms they already use.For over 20 years, we have built a global culture rooted in our 4 core values - Curious, Creative, Collaborative, Champion. While every company has them, few truly live by them, and use them...

  • Deputy Director Sales and Marketing

    2 weeks ago

    Cape Town, Western Cape, South Africa ISMMART GROUP OF INDUSTRIES Full time

    Experience:8-10 years of progressive experience in the relevant industry, 6 years of experience in Sales & Marketing or other managerial position in the (E-Commerce Industry)**.Requirement: Applicant must be a local or having work permitWe are seeking a dynamic and results-oriented professional to join our team as the Deputy Director of Sales and Marketing...

  • Executive Director

    2 weeks ago

    Cape Town, Western Cape, South Africa City of Cape Town Municipality Full time

    City of Cape TownThe city of cape town is southern africa's most dynamic metropolis and favourite tourist destination. Rated amongst the top cities in the world, it calls for world-class leadership.Executive director: water and sanitationSalary: annual package commencing from R2,148,405 per annumCape Town has recently become the first city to put Africa on...

  • Assistant Director

    2 weeks ago

    Cape Town, Western Cape, South Africa Western Cape Department of Health Full time

    Closing Date- 2024/07/08- Reference Number- WCG Tracking Number- LG 16/2024- Job Title- Assistant Director: Infrastructure Governance and Service Delivery, Ref No. LG 16/2024- Department- Local Government- Salary level- 9- Enquiries- Marius Brand at Job Type- Permanent- Location - Country- South Africa- Location - Province- Western Cape- Location - Town /...

  • Deputy Director Operations

    2 weeks ago

    Cape Town, Western Cape, South Africa ISMMART GROUP OF INDUSTRIES Full time

    Experience:8-10 years of progressive experience in the (E-Commerce Industry), 6 years of experience in Operations or other managerial position.Requirement: Applicant must be a local or having work permitWe are seeking a skilled and dynamic professional to join our team as the Deputy Director of Operations in the dynamic and fast-paced field of manufacturing....

  • Assistant Director

    2 weeks ago

    Cape Town, Western Cape, South Africa Western Cape Department of Health Full time

    Closing Date- 2024/05/27- Reference Number- WCG Tracking Number- DSD 02/2024- Job Title- Assistant Director: Corporate Service Relations Management, Ref No. DSD 02/2024- Department- Social Development- Salary level- 9- Enquiries- Ms R Patel at Job Type- Permanent- Location - Country- South Africa- Location - Province- Western Cape- Location - Town / City-...

  • Deputy Director

    2 weeks ago

    Cape Town, Western Cape, South Africa Western Cape Department of Health Full time

    Closing Date- 2024/07/08- Reference Number- WCG Tracking Number- POCS 06/2023 R1- Job Title- Deputy Director: Security Support Services, Ref No. POCS 06/2023 R1- Department- Police Oversight and Community Safety- Salary level- 11- Enquiries- Ms G Lutz at Job Type- Permanent- Location - Country- South Africa- Location - Province- Western Cape- Location - Town...

  • Deputy Managing Director

    2 weeks ago

    Cape Town, Western Cape, South Africa ISMMART GROUP OF INDUSTRIES Full time

    Experience:08-10 years of progressive experience in the (E-Commerce Industry), 6 years of experience as Deputy Managing Director or other managerial position.**Requirement: Applicant must be a local or having work permitISMMART Group of Industries is in search of an experienced and forward-thinking leader to join our team as the Deputy Managing Director in...

  • Head of Customer Experience

    2 weeks ago

    Cape Town, Western Cape, South Africa Deka Minas (Pty) Ltd Full time

    The main purpose of this role is to manage the business relationship with our customers, solving lasting customer problems, building a long- term competitive advantage, retaining loyal customers, creating a strategy to increase profitability and providing a comprehensive customer perspective for executive decisions to increase the lifetime value and...

  • Director

    2 weeks ago

    Cape Town, Western Cape, South Africa Western Cape Department of Health Full time

    Closing Date- 2024/07/08- Reference Number- WCG Tracking Number- LG 22/2024- Job Title- Director: Disaster Operations, Ref No. LG 22/2024- Department- Local Government- Salary level- 13- Enquiries- Mr C Deiner at Job Type- Permanent- Location - Country- South Africa- Location - Province- Western Cape- Location - Town / City- Cape Town- Job PurposeThe...