Customer Service Team Leader

5 months ago


Rosebank, South Africa Atlas Finance Full time

Manage and direct the Customer Care team to achieve exceptionally high standards of customer care at every interaction with potential or existing clients.
- Ensure that SLAs are adhered to in client query resolution
- Ensure that the quality control of every interaction with the clients is as per the standard set.
- Analyze statistics and provide accurate reporting
- Driving a high level of telephony innovation

**Job Type**: Permanent

Ability to Commute:

- Rosebank, Gauteng (required)

Ability to Relocate:

- Rosebank, Gauteng: Relocate before starting work (required)


  • Team Leader

    5 months ago


    Rosebank, South Africa Delivery.com Full time

    Our current openings offer challenging and rewarding experiences. Check them out and help us change the way people shop in their neighborhoods. We look forward to hearing from you. - effective management within the team. - Ensure delivery of KPIs within your team including quality, efficiency and attrition targets - Manage and coach advisors to ensure...


  • Rosebank, South Africa Cool Ideas Service Provider Full time

    **Cool Ideas, leading ISP in Ros**ebank Johannesburg requires an IT Customer Service Analyst to join our team** **Job Functions**: - Logging of incoming tickets - Handle first line troubleshooting - Customer service calls (All departments) - Provide technical support - Escalations of queries - Willing to perform shift work - Provide follow up...

  • Team Leader

    5 months ago


    Rosebank, South Africa Blue Mercury Financial Services Full time

    Blue Mercury is seeking two skilled Insurance Team leaders / trainers Your job role would entail dealing with HR processes, Recruiting new staff, as well as training them This would be for our primary campaigns - Discovery life - Discovery Insure - Capital legacy LPP plans - Capital legacy My cover - Dial Direct - First for women - Budget...


  • Rosebank, South Africa Cartrack Full time

    **Listing reference**: cartr_000564**Listing status**: Online- **Position summary** **Industry**:Call Centre Industry **Job category**:Others: IT and Telecommunication **Location**:Rosebank **Contract**:Permanent **EE position**:No **Introduction** - A leading global provider of vehicle telematics, Cartrack is firmly rooted in the belief of being...


  • Rosebank, South Africa SPARK Schools Full time

    SPARK Schools is a social impact disruptor and is leading change in the education space through its network of affordable private schools. The SPARK Schools network provides transformational education innovation through Africa’s first blended learning model, which elevates student achievement and provides the tools teachers need to serve their students...

  • Customer Service Agent

    5 months ago


    Rosebank, South Africa SPARK Schools Full time

    SPARK Schools is a social impact disruptor and is leading change in the education space through its network of affordable private schools. The SPARK Schools network provides transformational education innovation through Africa’s first blended learning model, which elevates student achievement and provides the tools teachers need to serve their students...


  • Rosebank, South Africa De Beers Group of Companies Full time

    Company Description - Global Shared Services (GSS) is a critical asset for Anglo American and De Beers enabling the delivery of functional service work for Finance & People Services to all Business Unit and Group Functions. The vision for Global Shared Services (GSS) is to be an exceptional Shared Services organisation, with inspired people, delivering...

  • Customer Service Agent

    5 months ago


    Rosebank, South Africa Believe Resourcing Full time

    **About our Client**: They are a global community of passionate, fun-loving people who thrive on making a difference on behalf of the world's most **exciting brands.** They thrive on making a difference in the lives of people and businesses. They bring together **passionate, fun-loving **people and give them the freedom and tools they need to look after...

  • Customer Service Agent

    5 months ago


    Rosebank, South Africa Believe Resourcing Full time

    **About our Client**: They are a global community of passionate, fun-loving people who thrive on making a difference on behalf of the world's most **exciting brands.** They thrive on making a difference in the lives of people and businesses. They bring together **passionate, fun-loving **people and give them the freedom and tools they need to look after...

  • IT Asset Team Lead

    1 month ago


    Rosebank, South Africa Cartrack Full time

    **Listing reference**: cartr_000558**Listing status**: Online- **Position summary** **Industry**:IT & Internet **Job category**:Helpdesk and Technical Support **Location**:Rosebank **Contract**:Permanent **EE position**:No **Introduction** - A bit about us Are you curious, innovative and passionate? Do you take ownership, embrace challenges, and love...

  • Customer Service Agent

    5 months ago


    Rosebank, South Africa Believe Resourcing Full time

    **About our Client**: They are a global community of passionate, fun-loving people who thrive on making a difference on behalf of the world's most **exciting brands.** They thrive on making a difference in the lives of people and businesses. They bring together **passionate, fun-loving **people and give them the freedom and tools they need to look after...


  • Rosebank, Western Cape, South Africa Service Solutions Staffing Full time

    Job Title: Technical Specialist: MetallurgyCompany: Service Solutions StaffingAbout the Role:We are seeking a highly skilled Technical Specialist: Metallurgy to join our team at Service Solutions Staffing. This is a fantastic opportunity for someone who is passionate about process metallurgy and has a strong background in managing coal...

  • Customer Care Agent

    5 months ago


    Rosebank, South Africa Cartrack Full time

    **Listing reference**: cartr_000415**Listing status**: Online- **Position summary** **Industry**:Telecommunication Services **Job category**:Service Advisor **Location**:Rosebank **Contract**:Permanent **EE position**:No **Introduction** - We have a great opportunity for seasoned Customer Care Agents! We’re a world-leading smart mobility tech company...


  • Rosebank, Western Cape, South Africa Service Solutions Staffing Full time

    Job Title: Technical Metallurgy SpecialistJob Summary:Service Solutions Staffing is seeking a qualified Technical Metallurgy Specialist to join our team. The ideal candidate will have a strong background in process metallurgy and a proven track record of managing quality and contract compliance in the mining industry.Main Responsibilities:Manage coal...

  • Onboarding Supervisor

    5 months ago


    Rosebank, South Africa De Beers Group of Companies Full time

    Company Description - Global Shared Services (GSS) is a critical asset for Anglo American and De Beers enabling the delivery of functional service work for Finance & People Services to all Business Unit and Group Functions. The vision for Global Shared Services (GSS) is to be an exceptional Shared Services organisation, with inspired people, delivering...

  • Airfare Specialist

    5 months ago


    Rosebank, South Africa HRInsync Full time

    **Airfare Specialist - Rosebank** Purpose Working within a World Class Call Centre environment, the Airfare Specialist is a customer service-driven individual who takes pride in ensuring team members have all the information they require to provide excellent customer service and convert sales. From handling back-office information to supporting all things...


  • Rosebank, Western Cape, South Africa Service Solutions Staffing Full time

    Job Title: Technical Specialist: MetallurgyJob Summary: Service Solutions Staffing is seeking a skilled Technical Specialist: Metallurgy to join our team. The ideal candidate will have a strong background in process metallurgy and coal management, with experience in quality assurance and process improvement.Key Responsibilities:• Develop and implement...

  • Process Analyst

    4 weeks ago


    Rosebank, South Africa De Beers Group of Companies Full time

    Company Description - Global Shared Services (GSS) is a critical asset for Anglo American and De Beers enabling the delivery of functional service work for Finance & People Services to all Business Unit and Group Functions. The vision for Global Shared Services (GSS) is to be an exceptional Shared Services organisation, with inspired people, delivering...

  • Payroll Supervisor

    5 months ago


    Rosebank, South Africa De Beers Group of Companies Full time

    Company Description - Global Shared Services (GSS) is a critical asset for Anglo American and De Beers enabling the delivery of functional service work for Finance & People Services to all Business Unit and Group Functions. The vision for Global Shared Services (GSS) is to be an exceptional Shared Services organisation, with inspired people, delivering...


  • Rosebank, South Africa De Beers Group of Companies Full time

    Company Description - Global Shared Services (GSS) is a critical asset for Anglo American and De Beers enabling the delivery of functional service work for Finance & People Services to all Business Unit and Group Functions. The vision for Global Shared Services (GSS) is to be an exceptional Shared Services organisation, with inspired people, delivering...