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Inbound Call Centre Agent
2 weeks ago
Job Duties/Responsibilities will include:
Inbound
answer phones professionally
respond to customer inquiries
research required information using available resources
handle and resolve customer complaints
provide customers with product and service information
capture customer details to confirm policies
identify and escalate priority issues
route calls to appropriate resource
follow up customer calls where necessary
follow up the calls of the client with clerical duties which includes faxing and liaising with other departments
provide relief to switchboard operator when required
assistance with special projects when asked to
Outbound
contact customers by phone
deliver prepared scripts to obtain necessary information from the customer and to impart necessary information to the customer
describe and explain the term and conditions products and services
respond to questions
capture customer details to confirm policies
obtain customer information
data entry and maintenance of customer/potential customer data bases
knowledge of customer service principles and practices
customer service experience
good keyboard skills
knowledge of administration and clerical processes
fast and correct typing skills
sound knowledge of telephone etiquette
listening skills
high level of motivation
attention to detail
problem analysis
problem solving - analyse the various parts of a problem properly and develop logical solutions
customer service orientation
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International Call Centre Agents
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Call Centre Agent
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Call Centre Agent
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Randburg, Gauteng, South Africa FirstRand Full timeJob DescriptionDear Future, Call Centre AgentRole Purpose:Telephonic communication with client base to provide accurate product information in line with standards protocols.Are you someone who can: Drive significant growth and profitability in the context of cost management. Manage costs / expenses within approved budget to achieve cost efficiencies. Deliver...
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Randburg, Gauteng, South Africa i-Talk Financial Services Full timeCall Centre AgentsRequirements: Matric (NSC). Computer Literate. Well Spoken. Contributing to and driving sales by effectively calling clients. Achieving sales targets Ensuring your product knowledge is passed on to clients. Responsible for processing all correct information onto final sales. Adhering to sales team standards checklist skills. Possess...
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Call Centre Agent
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Randburg, Gauteng, South Africa i-Talk Financial Services Full timeCall Centre AgentsRequirements: Matric (NSC). Computer Literate. Well Spoken. Contributing to and driving sales by effectively calling clients. Achieving sales targets Ensuring your product knowledge is passed on to clients. Responsible for processing all correct information onto final sales. Adhering to sales team standards checklist skills. Possess...
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Call Centre Supervisor
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Randburg, Gauteng, South Africa Shoprite Group Full timeClosing Date2023/03/0- Reference NumberSHO Job TitleCall Centre Supervisor Job TypePermanent Location CountrySouth Africa Location ProvinceGauteng Location Town or CityRandburg - Computicket House Purpose of the Job To support and coordinate the functions of the business from call centre perspective. All aspects of overseeing Call Centre Agents. Management...
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Inbound Resolutions Agent
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Call Centre Supervisor
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Call Center Agent
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Randburg, Gauteng, South Africa Oaksure Financial Services Full timeCall Centre Agents Needed Requirements Matric South African ID Previous Call Centre Experience will be an AdvantageSalary: From R4,500.00 per monthEducation: High School (matric) (required)
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International Call Centre Agents
2 weeks ago
Randburg, Gauteng, South Africa Morchents SA Full timeOur international client is looking for vibrant customer services agents to work in their online shopping campaign.Minimum Criteria Excellent articulation (Well spoken) Matric Excellent customer service skills Excellent communication skills 12 months + Call Centre Experience Flexible to work shifts Have a clear criminal record. Ability to work in a shifted...
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Call Centre Supervisor
2 weeks ago
Randburg, Gauteng, South Africa Shoprite Group Full timeClosing Date2024/06/20 Reference NumberSHO Job TitleCall Centre Supervisor (Computicket) Job TypePermanent Location CountrySouth Africa Location ProvinceGauteng Location Town or CityRandburg Purpose of the JobThe purpose of Call Centre Supervisor role is to supervise and co-ordinate a team of Call Center Agents, ensuring efficient and effective customer...
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Contact Centre Agent
2 weeks ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeCustomer Service Verification Agents**Based in Randburg**Shifts between 09:00 am 19:00 pm**Working from Monday to SundayÂÂOVERALL PURPOSE OF JOB:Process customer service and technical service enquiries through inbound calls and provide end-to-end service.Main Responsibilities will include but will not be limited to:Must be able to communicate with...
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Inbound Resolutions Agent
2 weeks ago
Randburg, Gauteng, South Africa Shapiro Shaik Defries & Associates Full timeJOB PURPOSE:To resolve customer and client queries, ensuring high collection level at all times within the set parameters of the Debt Collection Act, National Credit Act and Company operating procedures.QUALIFICATION & EXPERIENCE REQUIRED:Minimum Qualifications & Experience Matric (required) Minimum of 2 years' Experience in debt collections as well as...
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Inbound Resolutions Agent
2 weeks ago
Randburg, Gauteng, South Africa Shapiro Shaik Defries & Associates Full timeJOB PURPOSE:To resolve customer and client queries, ensuring high collection level at all times within the set parameters of the Debt Collection Act, National Credit Act and Company operating procedures.QUALIFICATION & EXPERIENCE REQUIRED:Minimum Qualifications & Experience Matric (required) Minimum of 2 years' Experience in debt collections as well as...