IT Team Leader

2 weeks ago

Cape Town, Western Cape, South Africa Fempower Personnel Full time

Purpose of the role


Managing the day to day IT operation 24/7, ensuring Client SLA's are met with regards services and delivery and ensuring that the IT Helpdesk provides excellent customer service in supporting the business.

Keeping the fault or request queue below the set maximum target and be a role model and set an example for the organisation's desired standards of conduct, leadership, integrity and professionalism at all times.


Responsibilities

  • Plan and implement moves, adds, changes and deletions to support the IT infrastructure in Cape Town.
  • Responsible and maintains information's of purchases for the assets registry.
  • Implements network security at levels set by corporate standards.
  • Anticipates difficult or problems relating to IT and ensures that contingency plans are in place to overcome these difficulties.
  • Works with the IT team to implement and support internal IT systems and proactively address IT change requests from stakeholders.
  • Administers and maintains the company's IT infrastructure and manages all telephone changes.
  • Managers daytoday internal and external client interactions.
  • Managers all helpdesk activities for the location.
  • Responds to and resolves escalated Helpdesk issues.
  • Management of daytoday activities of the IT Team.
  • Ensures that company IT assets are maintained according to company standards.
  • Manages the administration and maintenance of computer stations and software for the Company's training programs and training facilities and proactively provides support.
  • Manages troubleshooting, system backups, archiving, disaster recovery and provides expert support when necessary while identifying and motivating opportunities for improvements.
  • Provides the financial department with IT financial information and manages the purchasing of all software, hardware and other IT supplies within the budget constraints.
  • Facilitates the motivation and development of the team by attempting to align project tasks with team members career interests while attaining goals in pursuance of excellence and giving feedback on attainment of performance goals.
  • Manage IT suppliers and SLA.
  • Any other duties consistent with the position of ICT Team Leader.
  • Identifies opportunities for improvement and makes constructive suggestions for change.
  • Maintains information's of purchases for the assets registry.
  • Manage key supplier relationships, costing and SLA's
  • Suppliers in terms of rates and new technology offerings
  • Communication with the Management Team and all other levels within the business.
  • In times of IT downtime, persistent, regular updates to all senior management.
  • Play a vital role with clients, always being well briefed and informative.
  • Update as appropriate and keep casual contacts for the good of the business.
  • Attends and contributes to regular team meetings to discuss and resolve issues and challenges in the department.
  • Remains at the forefront of emerging industry practices and continually investigates IT technologies.

Technical Competency Requirements

  • Degree in a relevant discipline or other equivalent tertiary qualification or equivalent relevant work experience.
  • 5 years of experience in senior/teamlead IT role (preferably in the contact service centre industry: inhouse centre within airline industry or international customer care outsourcing provider)
    advantageous.
  • MCSE, CCNA certificate and ITIL qualification required.
  • Advanced knowledge of the following Systems required: Windows 2003 and 2008 Server, Cisco Systems, VMware, Exchange 2003, Soft Grid 4.1 or later, System Centre configuration manager (SCCM).
  • Advanced knowledge of the following Networking concepts: Switches, Routers, Hubs, Servers, Cables, Racks, Firewalls, LAN, WAN, TCP/IP, DNS, UDP, Latency, VoIP, QoS, MPLS.
  • Excellent MS Office package skills.
  • Web Technologies would be advantageous.
  • Welldeveloped knowledge on the Genesys Suite of products an advantage.
  • Proven track record of organisational and planning skills essential.

Personal Competency Requirements

  • Leadership Skills.
  • Excellent Organizational Skills.
  • Excellent Written and Oral Communication Skills.
  • Ability to work with people on a professional level.
  • Excellent understanding of Helpdesk Processes.
  • Ability to work flexible hours as required by the Business.
  • Strong project management skills and experience.
  • Data storage and Maintenance skills.
  • Be selfmotivated and proactive.
  • Show an interest in the Call Centre industry and its processes.
  • Fluent in English and German would be advantageous.
  • Have interpersonal and team skills.
  • Assist with the development of inhouse processes and the communication of same.
  • Be flexible re working hours.
  • Be willing to support inhouse processes.
  • Have good presentation skills.
  • Must be able to work under pressure in a fast paced environment.
  • Conduct training on IT programmes and processes.
  • Ability to analyse

  • Team Leader

    2 weeks ago

    Cape Town, Western Cape, South Africa PRR Recruitment Services Full time

    Team leader – R500k p.a (Rondebosh) This well know company in Rondebosh is seeking a Team leader.The ideal candidate will have strong experience in management of databases3-years related experienceStaff management on a team leader levelValue Added services Bill payment, Electricity (VAS)3 years SQL Database Administration in a highly pressurised...

  • Team Leader

    2 weeks ago

    Cape Town, Western Cape, South Africa CallForce BPO Specialist Full time

    The Team leader will be responsible for achieving daily, monthly, quarterly and annual goals by driving and motivating the Nightshift team. This is a debt consolidation campaign for an international client, so your ability to work with the team to ensure performance targets are met are crucial for this role. The Team Leader will build direct relationships...

  • Team Leader

    2 weeks ago

    Cape Town, Western Cape, South Africa LRI Invest Full time

    Team Leader - Back Office Transaction Processing - Cape TownSummary of the positionThe Team Leader: Back Office Transaction Processing will be expected to manage and implement controls, process and all projects as well as to plan and manage the production cycle of the system reconciliations area between Decalog and Invest One with the existing management...

  • Team Leader

    2 weeks ago

    Cape Town, Western Cape, South Africa Webhelp Full time

    Job AdvertYou've been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off.We're on the lookout for a determined individual who values the importance of team playing and are ready to step up and lead by shining example as a...

  • Team Leader

    2 weeks ago

    Cape Town, Western Cape, South Africa Signal Hill Products Full time

    Signal Hill Products is looking for Team Leader (Sales) Position/Title: Team Leader (Sales)Reports To: District ManagerFunction: SalesArea: South Africa " Signal Hill Products has multiple Team Leader vacancies across South Africa "Overall Responsibility:The Team Leader is tasked with new business in the region, as well as maintaining and growing existing...

  • Team Leader

    2 weeks ago

    Cape Town, Western Cape, South Africa amplify5 Full time

    Calling all Aviators Are you Ready to Take Flight?We are soaring to new heights at amplify5, and to ensure our journey is smooth, we are seeking a seasoned, charismatic, and dedicated Team Leader for our Travel and Aviation division.The role will entail leading, nurturing, and empowering our team of experts to deliver an exceptional customer experience...

  • Team Leader

    2 weeks ago

    Cape Town, Western Cape, South Africa Huntswood Full time

    Our Esure Customer Service division is looking to appoint a Team Leader within the Cape Town team.Job Purpose: Drive superior customer service performance delivered to Esure and their customers, by achieving outstanding levels of quality and operational efficiency.Technical Skills: Advanced report writing skills (proficient in Excel) High levels of...

  • Team Leader

    2 weeks ago

    Cape Town, Western Cape, South Africa Webhelp Full time

    AdvisorLocation Cape Town, South AfricaLanguage English***Job Advert: You've been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off.We're on the lookout for a determined individual who values the importance of team playing...

  • Team Leader

    2 weeks ago

    Cape Town, Western Cape, South Africa LRI Invest Full time

    Team Leader - Custody Reconciliation - Cape TownSummary of the positionThe successful applicant will be expected to manage a team of custody reconciliations administrators. The individual will be expected to manage the workload and deliverables of the team, assisting with issues identified in operations, monitoring the performance of the team, and ensuring...

  • Team Leader

    2 weeks ago

    Cape Town, Western Cape, South Africa Apex Group Full time

    Team Leader - Segregated FundsLocation: Cape Town, South AfricaDate Posted: May 4, 2023DescriptionSummary of the positionThe Segregated Fund Accounting Team Leader for managing the team of Fund Accountants responsible for all aspects relating to the delivery for the start of day portfolio and reporting validation; system reconciliation; NAV oversight and...

  • Team Leader

    2 weeks ago

    Cape Town, Western Cape, South Africa LRI Invest Full time

    Team Leader - Fund Accounting (Private Equity & Real Estate) Summary of the positionThe successful applicant's primary responsibility will be to oversee and manage the delivery of the accounting requirements of our PERE clients in line with the relevant service level agreements. This includes the management and oversight of a small team of accountants,...

  • Team Leader

    2 weeks ago

    Cape Town, Western Cape, South Africa Neo Group Full time

    Neo Group is a leading company in the industry, and we are currently seeking a dedicated and experienced Team Leader who is fluent in Portuguese to join our dynamic team. As a Team Leader, you will be responsible for supervising and coordinating the activities of a team of employees to ensure optimal performance and achievement of...

  • Team Leader

    2 weeks ago

    Cape Town, Western Cape, South Africa WNS Global Services Full time

    Company DescriptionWNS (Holdings) Limited (NYSE:WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Team Leader

    2 weeks ago

    Cape Town, Western Cape, South Africa amplify5 Full time

    amplify5 continue to growTeam LeaderWe are launching new partnerships here at amplify5, and to ensure we set this up for success we are looking for experienced, engaging, fun and dedicated Team Leaders.Are you a leader who is proactive, wanting to take ownership of the team, being responsible for developing their performance and acting as the main point of...

  • Team Leader

    2 weeks ago

    Cape Town, Western Cape, South Africa JenRecruitment Full time

    A leading force in industry, is seeking a dedicated and experienced Team Leader for our Cold Calling department. This is an exciting opportunity to join a dynamic and fast-paced environment where your hard work and leadership can make a significant impact.Responsibilities: Lead, motivate, and manage a team of cold callers to meet and exceed sales targets....

  • Team Leader

    2 weeks ago

    Cape Town, Western Cape, South Africa amplify5 Full time

    amplify5 continue to growWe are launching new partnerships here at amplify5, and to ensure we set this up for success we are looking for experienced, engaging, fun and dedicated Team Leaders.Are you a leader who is proactive, wanting to take ownership of the team, being responsible for developing their performance and acting as the main point of contact to...

  • Team Leader

    2 weeks ago

    Cape Town, Western Cape, South Africa amplify5 Full time

    amplify5 continue to growWe are launching new partnerships here at amplify5, and to ensure we set this up for success we are looking for experienced, engaging, fun and dedicated Team Leaders.Are you a leader who is proactive, wanting to take ownership of the team, being responsible for developing their performance and acting as the main point of contact to...

  • Team Leader

    2 weeks ago

    Cape Town, Western Cape, South Africa Huntswood Full time

    Job Overview:As a team leader, you will lead, monitor, and inspire a group of advisors to achieve set goals that contribute to the growth of the department and wider organization. Team leaders motivate and inspire their team by creating an environment that promotes positive communication, encourages bonding of team members, and drive a culture of high...

  • Team Leader

    2 weeks ago

    Cape Town, Western Cape, South Africa amplify5 Full time

    amplify5 continue to growTeam LeaderWe are launching new partnerships here at amplify5, and to ensure we set this up for success we are looking for experienced, engaging, fun and dedicated Team Leaders.We are seeking a dynamic and experienced Sales Team Leader specializing in Gap and Vehicle Insurance to lead our sales team to success. This role requires a...

  • Team Leader

    2 weeks ago

    Cape Town, Western Cape, South Africa Career Box Full time

    PositionTeam Leader will consult with agents and provide the appropriate solutions and answers to complaints and queries related to reservations, refunds and ticket troubleshooting. In doing this they keep records of customer interactions while following communicated procedures, guidelines and policies. Their strong customer service experience will ensure...