Financial Trainer and Quality Assurance Coach

2 weeks ago

Cape Town, Western Cape, South Africa Rory Mackie & Associates Full time

Job Overview:


The main purpose of the role is to identify and assess the various training needs across the department, design and facilitate various training interventions as well as creating the learning and development content to support these interventions.

A secondary focus of the role entails quality reviewing the servicing outputs of the LISP and driving interventions toward meeting the desired quality standards.


Responsibilities:

  • Design and deliver training solutions, content and learning modules aligned to the achievement of business objectives
  • Design, implement and maintain a quality assessment framework suited to various operational teams
  • Identify knowledge and skill gaps in the environment based on inputs from leaders, error, and rework data as well as quality assessments
  • Design and implement various training interventions to address knowledge and skill gaps
  • Ensure that learning content is accurate, up to date and aligned with the latest processes, systems, and legislative requirements
  • Partner with leaders in coaching and development conversations
  • Formulate monthly quality and knowledge assessments
  • Document all business processes and changes and ensure alignment with regulatory compliance and service quality requirements
  • Build and maintain relationships with internal stakeholders through consultation, understanding their requirements and accommodating their training and development needs
  • Conduct training and induction of new staff members
  • Conduct inperson training workshops and individual training sessions
  • Compile monthly feedback reports for team leaders and managers
  • Provide input and guidance on any business process changes and improvements
  • Foster a culture focused on quality, learning and continuous development

Requirements:

  • Relevant business qualification and/or certification
  • 25 years' relevant Financial Services industry experience with a focus on training, quality assessment and/or learning and development
  • Knowledge of Pension Fund Act, FAIS, FIC Act, Long Term Insurance Act, CISCA, FATCA/CRS
  • MS Office proficiency, particularly, MS Excel and PowerPoint

Core competencies required:

  • Excellent coaching, facilitation, presentation, and public speaking skills
  • Excellent spoken and written communication
  • Creative learning content creation
  • Active listening skills
  • Critical thinking and decision making
  • Agile and adaptable to align with an everchanging industry and growing department
  • Ability to operate well independently as well as within a team
  • Meticulous, deadline driven and reliable
  • Strong sense of duty and accountability

  • Quality Assurer/coach

    2 weeks ago

    Cape Town, Western Cape, South Africa Rankcom Full time

    We are hiring a Quality Assurer/ Coach for an outbound digital marketing agency based in CapeTown, CBD.Job Description: Perform regular quality checks to ensure that quality, compliance and company guidelines are correctly followed. Provide written/detailed feedback to Team Leaders and agents through the quality monitoring system, ensuring a high level of...

  • Quality Assurer/coach

    2 weeks ago

    Cape Town, Western Cape, South Africa Rankcom Full time

    We are hiring a Quality Assurer/ Coach for an outbound digital marketing agency based in CapeTown, CBD.Job Description: Perform regular quality checks to ensure that quality, compliance and company guidelines are correctly followed. Provide written/detailed feedback to Team Leaders and agents through the quality monitoring system, ensuring a high level of...

  • Telesales Trainer/coach

    2 weeks ago

    Cape Town, Western Cape, South Africa eKomi Holding GmbH Full time

    TeleSales Trainer Job Responsibilities:Maximizes sales representative effectiveness by determining and solving training needs whilst growing our site in Cape Town by attracting and onboarding new BPO clients.TeleSales Trainer Job Duties: Prepares new sales representatives by conducting orientation to sales process; developing individual coaching plans;...

  • Quality Assurance Administrator

    2 weeks ago

    Cape Town, Western Cape, South Africa Legal & Tax Full time

    Quality Assurance AdministratorDuties:Be responsible for different activities in various areas of the sales department, which will include, but not be limited to the following:General Administration; Sales and Agent Queries, Quality checks on sales and non-sales calls, monitoring of internal QA call reports and providing feedback Assist in preparing...

  • X2 Quality Assurance Advisor Financial Services

    2 weeks ago

    Cape Town, Western Cape, South Africa Sigma Connected Group Full time

    A bit more about the Opportunity:What Your Day-to-Day will Look Like:You will perform regular quality checks to ensure that compliance and company guidelines are correctly followed. You will provide written feedback to advisors through the quality monitoring system, ensuring a high level of accuracy and detail which allows effective coaching sessions to take...

  • Quality Assurance Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Synexa Life Sciences Full time

    Job Purpose:Implementation and maintenance of quality assurance at Synexa Life Sciences. Ensuring that procedures are in compliance with GCP, GLP and GCLP.Main areas of responsibility:Responsible for implementing the quality assurance program at Synexa Life Sciences in Cape Town in compliance with GLP, GCP and GCLP. Continuous improvement of quality system....

  • Quality Assurance Lead

    2 weeks ago

    Cape Town, Western Cape, South Africa Lula Full time

    WHAT WE DOWe're Lula. We build innovative fintech products to help SMEs make cash flow. From instant access to funding to all-in-one business banking accounts and cutting-edge financial analysis tools, we're on itOur purpose is to help SMEs manage their business better, faster, simpler, Lula, so they can spend more time doing what they love.Speaking of love,...

  • Quality Assurance

    2 weeks ago

    Cape Town, Western Cape, South Africa PIE IN THE SKY, MONTAGUE GARDENS CAPE TOWN Full time

    Quality Assurance & New Product Development OfficerPurpose of the role:In close liaison with the Quality Manager and the Quality team translate the Qualiity policies and procedures into Standards Operating Procedures (SOPs), as part of a systematic & systems-based approach that serve 1. the assurance of quality within a coherent system, 2. the mitigation of...

  • Quality Assurance Tester

    2 weeks ago

    Cape Town, Western Cape, South Africa Tracking Talent: a WilsonHCG Company Full time

    Quality Assurance Tester.Well respected Investment Administrator is hiring QA Tester's to join their Quality Assurance Department. This is an exciting opportunity for an experienced QA tester who is passionate about user experience to test financial products and systems for an Investment Administrator.The Quality Assurance team is growing as the Investment...

  • Senior Trainer

    2 weeks ago

    Cape Town, Western Cape, South Africa Teleperformance South Africa Full time

    Job Summary/OverviewThe Senior Trainer is responsible for planning, facilitating and managing the new hire/ cross and upskill training process for agents in training at TPSA. A Senior Trainer has the primary duties of managing the performance of trainers under their supervision. Senior Trainers can and will also train new hire classes themselves as...

  • Trainer - Housekeeping

    2 weeks ago

    Cape Town, Western Cape, South Africa Western Province Caterers Full time

    Job Title: Housekeeping TrainerLocation: Cape Town, Western CapePosition Type: Full-timeCompany Description: Our fast-growing organisation is a leading catering company committed to providing nutritious and delicious meals for our clients. We specialize in catering for Hospitals, Retirement Villages Schools and B & I. We prioritize health and well-being...

  • Housekeeper Trainer

    2 weeks ago

    Cape Town, Western Cape, South Africa HotelJobs Full time

    Housekeeping TrainerCreating an engaging work environment for Colleagues of Western Province Caterers is as important as turning moments into memories for our residences. Your leadership skills and the values you model as Housekeeping Trainer will inspire your team - not only to ensure an exceptional in-room client experience, but also to grow their careers...

  • Quality Assurance Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Initiate International Full time

    Job DescriptionAre you passionate about customer service excellence? Do you have a keen eye for detail and a proactive approach to team management? Our client is expanding their customer support team and seeking an experienced Quality Assurance Manager to join them in Cape Town and take their customer service quality to the next level.Are you passionate...

  • Quality Assurance Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Ten Lifestyle Group Full time

    Join Our Team as a German-speaking Quality Assurance SpecialistWe are a leading luxury hospitality, travel, and lifestyle company, crafting customized travel experiences, providing top-notch accommodations, and offering exclusive lifestyle services. Become part of our team dedicated to delivering exceptional experiences to our discerning clientele...

  • Technical Trainer

    2 weeks ago

    Cape Town, Western Cape, South Africa WilsonCTS Full time

    Location: Cape Town, Western Cape, South Africa, South AfricaDate published: 09-Feb-2024Job ID: 123739Description and Requirements:A growing Cape Town Investment Administrator is looking for an experienced and passionate Technical Trainer specializing in investment products. This role will be pivotal in enhancing their employees' technical skills and...

  • Boh/kitchen Trainer

    2 weeks ago

    Cape Town, Western Cape, South Africa Sevruga Restaurant Full time

    Back of House and Kitchen TrainerAre you a passionate culinary professional with exceptional training and leadership skills? Join the team at Café Javas as a Back of House and Kitchen Trainer in Kampala, Uganda/Nairobi KenyaAbout Us:Café Javas is a leading brand in East Africa committed to delivering high-quality food to our loyal customers. With a...

  • Area Coach

    2 weeks ago

    Cape Town, Western Cape, South Africa FPG Foods Full time

    PURPOSE OF THE JOB:The Area Coach plays a key role in achieving Customer Satisfaction and overall unit performance. As a leader in the market, the Area Coach will need to deliver against a balanced score card in the main areas - People, Customer, Sales and Profit. The Area Coach has operational responsibility and the cornerstone of the Area Coach's role is...

  • Quality Assurance

    2 weeks ago

    Cape Town, Western Cape, South Africa Vencorp Placements Full time

    We're recruiting a Quality Assurance - IPC Co-ordination in Cape Town area. Your role will be to coordinate, oversee and manage the repetitive patient documentation and medical necessity process for all patients meeting the repetitive patient description. Conduct yearly ISO internal audits to ensure management continues to follow process improvement...

  • Quality Assurance Representative

    2 weeks ago

    Cape Town, Western Cape, South Africa Milkor Integrated Systems Full time

    VACANCY - QUALITY ASSURANCE REPRESENTATIVE Milkor Integrated Systems (Pty) Ltd, Is an Aerospace company with an international footprint providing turnkey solutions on the land, sea, air and cyber domains. Our team is comprised of highly skilled professionals who are committed to excellence, innovation and safety. As technology continues to advance, UAV...

  • Quality Assurance Assessor

    2 weeks ago

    Cape Town, Western Cape, South Africa MCI Military Recruitment Full time

    POSITION OVERVIEW:As part of a global outsourced quality assurance service, you will listen to calls completed by call centre agents and ensure that they are maintaining the procedures and standards which have been set up by each client.-:POSITION RESPONSIBILITIES:In your role as Quality Assurance Analyst, you will be responsible for call monitoring,...