Current jobs related to X2 Quality Assurance Advisor Financial Services - Cape Town, Western Cape - Sigma Connected Group

  • Quality Assurance Specialist

    4 days ago

    Cape Town, Western Cape, South Africa Hire Resolve Full time

    Quality Assurance Advisor Job DescriptionHire Resolve is seeking a dedicated Quality Assurance Advisor to join our client's team in Cape Town. As a leading recruitment agency, we focus on placing quality professionals in reputable organizations, and we pride ourselves on matching the right talent to the right positions.Key Responsibilities:Provide support on...

  • Quality Assurance Specialist

    1 week ago

    Cape Town, Western Cape, South Africa Hire Resolve Full time

    Job Title: QA AdvisorHire Resolve is seeking a dedicated QA Advisor to join our client's team in a leading recruitment agency. As a quality-focused organization, we pride ourselves on matching the right talent to the right positions.The QA Advisor will play a crucial role in developing and implementing quality assurance policies and procedures while...

  • Quality Assurance Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa Hire Resolve Full time

    About the RoleHire Resolve is seeking a highly skilled Quality Assurance Specialist to join our client's team. As a leading recruitment agency, we focus on placing quality professionals in reputable organizations, and we pride ourselves on matching the right talent to the right positions.The Quality Assurance Specialist will work closely with various teams...

  • Financial Services Advisor

    1 week ago

    Cape Town, Western Cape, South Africa FirstRand Bank Limited Full time

    About the RoleWe are seeking a highly skilled and experienced Financial Services Advisor to join our team at FirstRand Bank Limited. As a key member of our team, you will be responsible for providing expert advice and guidance to clients on their financial needs and goals.Key ResponsibilitiesEngage with prospective clients to understand their financial...

  • Senior Quality Assurance Manager

    5 days ago

    Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job Title: Quality Assurance LeadDrive excellence in quality assurance services by leading a high-performing team and delivering exceptional results to clients at WNS Global Services.Key Responsibilities:Lead and develop a high-performing team to provide quality assurance services to multiple accounts, ensuring timely delivery and high-quality results.Drive...

  • Quality Assurance Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa WNS Global Services Full time

    WNS Global Services is seeking a Quality Assurance Specialist to ensure professional, polite, and efficient service is rendered to customers at all times. The ideal candidate will conduct regular call assessments and audits, provide assessment feedback to agents, and attend calibrations with operations teams and clients. Key responsibilities include...

  • Quality Assurance Specialist

    4 days ago

    Cape Town, Western Cape, South Africa Aim Personnel Services Full time

    Quality TechnicianAim Personnel Services is seeking a skilled Quality Technician to join our team in Cape Town. As a Quality Technician, you will be responsible for ensuring the quality of our products and services.Key Responsibilities:Conduct quality inspections and tests to ensure compliance with standards and regulations.Identify and report any quality...

  • Quality Assurance Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa Lulalend Full time

    About the RoleWe are seeking a highly skilled Quality Assurance Lead to join our team at Lulalend. As a Quality Assurance Lead, you will play a critical role in ensuring the quality of our products and services, and driving customer satisfaction.Key ResponsibilitiesDevelop and implement quality assurance processes and procedures to ensure compliance with...

  • Quality Assurance Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Lulalend Full time

    {"title": "Quality Assurance Lead", "description": "Job OverviewLulalend is seeking a highly skilled Quality Assurance Lead to join our team. As a Quality Assurance Lead, you will be responsible for managing the quality assurance processes for our operational teams, in close collaboration with the team leads within each business area.Key...

  • Financial Services Representative

    2 days ago

    Cape Town, Western Cape, South Africa Financial Advisors HR Full time

    Join Our Team as a Financial Adviser/Insurance Broker/SalespersonWe are seeking a highly motivated and experienced Financial Adviser/Insurance Broker/Salesperson to join our team at Financial Advisors HR. As a leading financial services company, we are committed to providing top-notch wealth management and protection solutions to our clients.About the...

  • Financial Planner

    2 weeks ago

    Cape Town, Western Cape, South Africa Cross Wealth Financial Services Full time

    Financial Planning Role at Cross Wealth Financial Services**Job Summary**As a Personal Finance Advisor at Cross Wealth Financial Services, you will be responsible for providing expert financial planning and guidance to clients.**Key Responsibilities:*** Develop customized financial strategies to help clients achieve their goals* Analyze financial data to...

  • Financial Advisor

    1 day ago

    Cape Town, Western Cape, South Africa Snaphunt Full time

    The OpportunityAt Snaphunt, we're seeking a highly skilled Financial Advisor to join our team. As a Financial Advisor, you will play a crucial role in enhancing sales force productivity and effectiveness by organizing data and generating deep customer insights.The JobSupport the sales team in key planning and operations tasks to drive business...

  • Financial Services Operations Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa TFG Financial Services Full time

    Job Title: Financial Services Operations ManagerTFG Financial Services is seeking a highly motivated and experienced Financial Services Operations Manager to lead our Call Centre team. As a key member of our leadership team, you will be responsible for managing and coaching a team of supervisors to achieve exceptional operational performance.Key...

  • Quality Assurance Specialist

    1 day ago

    Cape Town, Western Cape, South Africa Mukuru Full time

    Job Title: Quality Assurance SpecialistWe are seeking a highly skilled Quality Assurance Specialist to join our team at Mukuru. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality of our customer interactions and services.Key Responsibilities:Evaluate and score customer interactions to ensure they meet our quality...

  • Quality Assurance Specialist

    4 days ago

    Cape Town, Western Cape, South Africa Surgo PTY Ltd Full time

    Quality Assurance Agent - German SpeakingSurgo PTY Ltd is seeking a skilled Quality Assurance Agent to join their team at Airport Industria, Cape Town. The successful candidate will be responsible for monitoring and evaluating customer service interactions to ensure adherence to company standards and regulatory requirements.Key Responsibilities:Monitor and...

  • Quality Assurance Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa Lycopodium Full time

    About the RoleLycopodium is seeking a highly skilled Quality Assurance Officer to join our team in Cape Town. As a Quality Assurance Officer, you will play a critical role in ensuring the quality of our services and projects.Key ResponsibilitiesImplement and Maintain Quality Assurance Systems: Develop, implement, and maintain quality assurance systems that...

  • Quality Assurance Director

    2 weeks ago

    Cape Town, Western Cape, South Africa Kontak Recruitment Full time

    Job DescriptionJob Title: Quality Assurance ManagerCompany: Kontak RecruitmentJob Type: Full-timeLocation: RemoteJob Category: Quality AssuranceAbout Us: Kontak Recruitment is a leading recruitment agency specializing in niche fields. We are committed to providing exceptional services to our clients and candidates.Job Summary:We are seeking a highly skilled...

  • MFC Virtual Advisor

    3 weeks ago

    Cape Town, Western Cape, South Africa Old Mutual Full time

    About Old MutualOld Mutual is a leading financial services company that believes in the African opportunity and values diversity and inclusion.What is a Virtual Advisor?A Virtual Advisor is a professional who provides on-demand financial services and advice to customers within an allocated customer market.Key ResponsibilitiesProvide pro-active, on-demand...

  • Quality Assurance Manager

    4 days ago

    Cape Town, Western Cape, South Africa Kontak Recruitment Full time

    Quality Assurance Manager Job DescriptionWe are seeking a highly skilled Quality Assurance Manager to join our team at Kontak Recruitment. As a Quality Assurance Manager, you will be responsible for implementing and maintaining a comprehensive quality assurance system, ensuring zero tolerance for non-conformances, including customer complaints, quality...

  • Quality Assurance Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa MC Technology Staffing Full time

    Quality Assurance Specialist **Job Summary:** We are seeking a highly skilled Quality Assurance Specialist to join our team at MC Technology Staffing. As a Quality Assurance Specialist, you will be responsible for ensuring the highest standards of quality in our food industry clients. **Responsibilities:** * Develop and implement quality systems to...

X2 Quality Assurance Advisor Financial Services

4 months ago

Cape Town, Western Cape, South Africa Sigma Connected Group Full time
A bit more about the Opportunity
:

What Your Day-to-Day will Look Like:

You will perform regular quality checks to ensure that compliance and company guidelines are correctly followed.

You will provide written feedback to advisors through the quality monitoring system, ensuring a high level of accuracy and detail which allows effective coaching sessions to take place.

You will liaise with the Quality Coaches, proactively highlighting trends to be covered in their coaching conversations.

You will also attend and actively participate in calibration sessions with internal and external stakeholders through implementing any feedback from the Quality Coaches' audits or appeals from operations.

You will engage in various quality functions and quality metrics, and you will also be taking and re-directing calls to relevant departments.

You will provide feedback to the QA Team Manager on any changes to advisor behavior.

You will also focus on highlighting any instances where remedial action is needed for the customer whilst focusing on any areas of concern to the QA Team Manager as well.

You have the flexibility to support different campaigns and attend training/upskills where this is needed. You will directly report to the Quality Assurance Team Manager.

What amazing People will bring to the role:

What Amazing People Will Bring to the Role:

You build and maintain productive working relationships with colleagues and management.

You operate greatly within the terms of Sigma's policies and procedures through always ensuring that all work and work-related activities are operated in accordance with legal requirements including GDPR.

You demonstrate effective knowledge and understanding of QA Systems, policies & procedures. You have a strong administration background and also a good understanding of the fundamentals of data.


You are adaptable to change and have an ability to acquire new and relevant skills and knowledge by taking appropriate responsibility for own personal and professional development.

You undertake personal Health and Safety responsibilities in accordance with the H.A.S.A.W.A 1974 ensuring that safe systems of work are complied with.

You take corrective action to report any potential workplace/personal hazards to Health & Safety.

Minimum Requirements:

  • You have strong communication (verbal, written, presentation).
  • You have intermediate skills working on Microsoft Office programs (Word, Excel, Outlook, etc.)
  • You are able to understand and implement trend analysis through regular reporting of metrics.
  • You have solid technical knowledge and ability and thorough understanding of contact center (BPO) operations.
  • Effective communication skills (verbal, written and presentation).
  • You have great attention to detail and time management ability.
-
Credit & Criminal clear:

-
A strong background in a Financial Services department / campaign is essential.

Simple and Straight Forward Recruitment.
What being part of the Sigma Family means for you:

Quality Assurance Advisor
- Financial Services**
We are currently looking for more amazing people to join the Sigma Family, this time as a Quality Assurance Administrator. Before we tell you more about this opportunity, let us share why you should join us at Sigma.

Who are the Sigma Family?


At Sigma, we are different and recognized in May 2023 by the Sunday Times as one of the best places to work.

Our mission statement is to
#ImproveEverythingAlways and at the heart of this is our People.

This is why we are looking for amazing individuals to join and work on behalf of our clients to provide high-level customer service across several industries.