Quality Assurance Administrator

2 weeks ago


Cape Town, Western Cape, South Africa Legal & Tax Full time

Quality Assurance Administrator

Duties:

Be responsible for different activities in various areas of the sales department, which will include, but not be limited to the following:

General Administration; Sales and Agent Queries, Quality checks on sales and non-sales calls, monitoring of internal QA call reports and providing feedback

  • Assist in preparing counselling, coaching and audit documentations required by management
  • Listen and translate calls and report on coaching requirements
  • Report on training requirement to the Trainer and manager
  • Report on any irregular activities found in recordings
  • Contact clients to resolve Quality Control queries
  • Assist in motivating the sales floor in the absence of the Team Leader
  • Ensure all information is treated with confidentiality
  • Assist in ensuring that the company goals and objectives are met in certain timelines
  • Be responsible for reporting on the status and progress of all the different activities to management

Role Requirements:

  • Matric
  • 23 years' experience in a similar role (call centre experience a MUST)
  • Experience in coaching/mentoring/supervising team
  • Fluent in English and 12 other South African National Languages

Job Types:
Full-time, Permanent

Salary:
From R6,500.00 per month

Ability to commute/relocate:

  • Cape Town,

Western Cape:
Reliably commute or planning to relocate before starting work (required)

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