![Healthchem Group (Pty) Ltd](https://media.trabajo.org/img/noimg.jpg)
Information Technology Support Specialist
2 weeks ago
The position shall handle all duties related to the technical service delivery of the organisation covering but not limited to:
Administrative and support tasks pertinent to support, maintenance, and the management of the client solution as well as the management of own tasks to completion.
Overall responsibilities include, namely:
- Support case troubleshooting and resolution (accurately and fast) telephonically/remotely using our remote support tools for any desktop related issues, or on site when required
- Diagnosing and troubleshooting hardware, networking, and software issues
- Act as the primary onsite/mobile technician for requirements at client's premises, when needed
- Installing and configuring client computer systems
- Repairing hardware malfunctions, software issues, and networking problems
- Network monitoring (PRTG)
- Switches setup and manage
- Be able to provide support on most Desktop (Windows/OS X), Network (Windows/Linux and Office) related issues
- Server 2016 (upwards) manage and administration (AD, DNS & DHCP)
- Office365 SharePoint administration
- Ability to create new user accounts and mailboxes
- Ability to work with a ticketing system
- Interfacing with third party vendors
Telephony support
- Onsite and Cloud based VOIP systems and endpoint handsets
- Attain and maintain the correct technical knowledge for the solutions we sell/support
- Managing multiple cases at one time
- Maintaining good client relations and talking customers through a series of actions to resolve a problem
Qualifications and required experience:
- Matric qualification is essential
- Ideally tertiary qualification in i.e., Computer Science and/or Information Technology
- A+ (ideally)
- N+ (ideally)
- Must have at least 5 years proven work experience as a Technical Support Engineer, Desktop Support Engineer and/or similar role
- Good understanding of computer systems, mobile devices, and other technical products
- Indepth knowledge of hardware and networking systems
- Must be able to articulate technical issues clearly over the phone and in writing
- A culture of service excellence and problem ownership
- Effective problem resolution and troubleshooting/root cause analyses skills and experience
- Extremely strong organisational and time management skills
- Ability to establish and maintain effective working relationships with crossfunctional teams
Technical knowledge required:
- Knowledge of VOIP protocols, SIP, RTP
- Desktop (Windows/OS X), Network (Windows/Linux and Office)
- Server 2016 (upwards) manage and administration (AD, DNS & DHCP)
- SQL database installation and migration (2012 & ideal)
- Office365 SharePoint administration
- Fortinet firewall configuration (ideal) and/or any firewall exposure
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