Inside Sales Team Leader

1 week ago

Gardens, Western Cape, South Africa TooMuchWifi Full time

Role overview:

The TooMuchWifi Inside Sales Leader reports to the Senior Contact Centre Manager.
The Inside Sales Leader manages the Inside Sales team of TooMuchWifi. The Inside Sales team generates, qualifies, and converts pre-qualified leads and closes sales.

The Inside Sales Leader is responsible for ensuring KPIs across the Inside Sales team are met while maintaining TooMuchWifi's standards and ensuring a great customer experience.


Key Responsibilities
Create plans for meeting sales goals, supervise team members, hire new sales
representatives, and train team members to drive long-term business and revenue by
managing the full sales cycle. Lead and influence the Inside Sales team to maintain a
strong sales pipeline through proactive lead generation, prospecting, and customer
engagement.

  • Manage the Inside Sales team as they create, follow up, and close leads.
  • Generate call lists, assign team members to tickets, and monitor progress, quality, and closing rates.
  • Set and track sales targets for all team members.
  • Suggest and implement improvements in the sales administration process.
  • Coordinate department projects to meet deadlines.
  • Report on sales metrics and suggest improvements.
  • Prepare monthly, quarterly, and annual sales forecasts.
  • Use customer feedback to generate ideas about new features or products.
  • Research and discover methods to increase customer engagement.
  • Ensure sales, finance, and legal policies and procedures are met.
  • Build an opencommunication environment for your team.
  • Conduct performance evaluations that are timely and constructive.
  • Achieve Key Performance Indicator (KPI) targets.
  • Handle discipline of employees fairly as needed and in accordance with company policy.
  • Liaise with Marketing, Field Sales, Customer Service, and Product Development
departments to ensure customer happiness, brand consistency, and sales growth.

  • Ensure that the company's service standards are consistently achieved at all times.
  • Provide regular training to ensure the team meets minimum service standards, and to drive the improvement of service quality and turnaround times.
  • Adhere to TooMuchWifi policies, procedures, and values.

Preferred Qualifications:

  • Matric.
  • Proven work experience in Sales, Business administration, or any relevant field.
  • A relevant college or university degree in business, sales, or a related field of study is an advantage, but not required.
  • 2+ years of inside sales experience and demonstrated success in exceeding targets.
  • 2+ years of experience managing call centres, inside sales, customer service, or business operations teams.
  • Experience in customer service is required.
  • Indepth understanding of the sales administration process.
  • Excellent interpersonal and team management skills.
  • Strong analytical and organizational skills.
  • Experience using data and trends to articulate business needs.
  • Experience hiring, coaching, and providing training to personnel to maintain high customer service standards.

Other requirements:

  • An ability to effectively work with people from diverse backgrounds, including age, race, ethnicity, gender identity, and lived experiences

Relevant Skills / Experience

Relevant Skills / Experience / Requirements:

  • Prior experience working in a call center as a customer service or inside sales
agent.

  • Excellent phone and cold calling skills, adaptability to different personality types.
  • Excellent verbal and written communication skills along with active listening.
  • Exceptional customer service and interpersonal skills.
  • Experience monitoring and improving telephone handling, and other procedures.
  • Success evaluating, improving, and reporting on performance with key metrics
(accuracy, call-waiting time, etc.)

  • Good organisational skills, and ability to multitask, prioritize, and manage time
effectively.

  • Bilingual language skills are a plus, especially in Afrikaans, Shona, and Xhosa.
  • Ability to remain calm and composed in a fastpaced, highpressure environment.
  • Ability to stand or sit for extended periods of time and make dozens of calls per
day.

  • Ability to work shift hours, this will include evenings, weekends, and public
holidays.

  • Familiarity with CRM systems and practices, Automatic Call Distribution Phone
Systems (ACD), caller ID, auto-dialing systems, and internal information
management systems.

  • Numerical abilities and problemsolving attitude.

Salary:
R140, R144,000.00 per year

  • Graduate Scheme for Sales, Uk Market

    1 week ago

    Gardens, Western Cape, South Africa Effer Ventures Full time

    Job TitleGraduate Scheme for Sales, UK Market- Location_Gardens, Cape Town- Work Setup_In Office- Contract_6 month desk rotation with full time sales role guaranteed on successful completion- Compensation_ZAR 15-18k PCM + Commissions- Job description_This is the ideal opportunity for a recent graduate to kick start their career working with sales leaders...

  • Sales Administrator

    1 week ago

    Gardens, Western Cape, South Africa Clint Wheeler Full time

    Published May 25, 202 Location Cape Town, Montague Gardens, South Africa Category Business Job Type Fulltime Salary Type Monthly Salary Salary R12,000 per month + CommissionDescription:Sales Administrator /Internal Sales - Montague Gardens R12,000 per month + CommissionRequirements:Matric CertificateAdvanced Computer skills MS-Office (Word, Excel,...

  • Technical Sales Representative

    1 week ago

    Gardens, Western Cape, South Africa Clint Wheeler Full time

    Published Apr 4, 202 Location Cape Town, Montague Gardens, South Africa Category Business Job Type Fulltime Salary Type Monthly Salary Salary R25,000R30,000 + Commission (Neg)Description:Technical Sales Representative - Montague Gardens R25,000R30,000 + Commission (Neg)***As a Technical Sales Representative in the renewable energy industry, main...

  • Internal Sales Representative

    1 week ago

    Gardens, Western Cape, South Africa Kontak Recruitment SA Full time

    Montague Gardens, Cape Town - SalesInternal Sales Representative (JB3075)Area: Montague Gardens (Cape Town)Salary: R10 000,00 to R13 000,00 a monthBenefits: RA ContributionDuration: PermanentA well-established company Is looking for an Internal Sales Representative to join their Team. The company specialises in offering top quality têxtile fastening...

  • Sales Representative

    1 week ago

    Gardens, Western Cape, South Africa OFT Group Full time

    BASED CAPE TOWN (KILLARNEY GARDENS):Provider of Specialised Industrial Cleaning Chemical Products has a vacancy for a Sales Representative based in Cape Town region to sell chemicals to the Hospitality and Laundry / Food and Beverage industries- to exemplify the brand and grow the branch. -Key Performance Areas(Any experience in below KPA's will be...

  • Internal Sales- Medical Industry

    1 week ago

    Gardens, Western Cape, South Africa West coast personnel Full time

    Published March 5, 202 Location Montagu Gardens, South Africa Category Business Job Type Fulltime Salary Type Monthly Salary Salary R10,000 (plus commission after probationary period).Description:Internal sales Medical IndustryMontague GardensExpected Salary: R10,000 (plus commission after probationary period).We are seeking a dynamic individual to fill the...

  • Sales Representative/business Development Montague

    1 week ago

    Gardens, Western Cape, South Africa Clint Wheeler Full time

    Published Apr 11, 202 Location Cape Town, Montague Gardens, South Africa Category Business Job Type Fulltime Salary Type Monthly Salary Salary R25,000R30,000 + Commission (Neg)Description:Sales Representative/Business Development Montague Gardens R25,000R30,000 + Commission (Neg)***As a Technical Sales Representative in the renewable energy industry, main...

  • Lift Mechanic

    1 week ago

    Gardens, Western Cape, South Africa Otis Full time

    Date Posted:Country:South AfricaLocation:Otis PTY LTD, A4 B Arden Grove, Racecourse Road Montague Gardens, Cape Town, South AfricaLiaising with customersMaintaining units (elevators and escalators) as per planned maintenanceCarrying out timeous repairs to prevent breakdownsAttending to call-backs, perform standby 24 hours and 7 days a weekActively promote...

  • Boutique Hotel Guest Relations Supervisor 3033

    1 week ago

    Gardens, Western Cape, South Africa HotelJobs Full time

    A Boutique Hotel in Gardens is looking for an experienced Guest Relations Tean Leader to join the team. At least 3 years experience in the same position in a 4/5 Star hotel is essential. Excellent communications skills and fluent is English is required. A stable track record with excellent references is required. Hospitality Diploma would be an...

  • Junior Supervisor Available Immediately

    1 week ago

    Gardens, Western Cape, South Africa West Coast Personnel Full time

    Published Apr 5, 202 Location Montague Gardens, Cape Town, South Africa Category Business Job Type Fulltime Salary Type Monthly SalaryDescription:My client, a leader importer who sells to wholesalers and retailers in bulk directly from their warehouse is urgently seeking a Junior Supervisor to join their team in Montague Gardens.Requirements: Matric / Grade...

  • Commercial Finance Specialist

    1 week ago

    Gardens, Western Cape, South Africa Funding Bay Full time

    Job TitleSales position: Commercial Finance Specialist- Location_Gardens, Cape Town- Work Setup_In Office- Reporting to_RSA BD Lead- Job description_We have offices in London (UK) and Cape Town and we are expanding the South African arm of our UK finance brokerage business.Our UK brokerage is 5 years old and a leading player in the UK market. We are now...

  • Commercial Finance Specialist

    1 week ago

    Gardens, Western Cape, South Africa Funding Bay Full time

    Job TitleSales position: Commercial Finance Specialist- Location_Gardens, Cape Town- Work Setup_In Office- Reporting to_RSA BD Lead- Job description_We have offices in London (UK) and Cape Town and we are expanding the South African arm of our UK finance brokerage business.Our UK brokerage is 5 years old and a leading player in the UK market. We are now...

  • Reservationist - Gardens, Cape Town

    1 week ago

    Gardens, Western Cape, South Africa HotelJobs Full time

    Maximize sales by responding to guests with accurate information in a professional and timeous manner. Be able to process bookings from initial contact, follow up, obtaining of guest details and collection of monies due. Process bookings which have been received from Direct Guests, Trade and Online booking channels. Liaise and communicate with internal...

  • Telemarketer

    1 week ago

    Gardens, Western Cape, South Africa West Coast Personnel Full time

    Published March 12, 202 Location Montague Gardens, Cape Town, South Africa Category Business Job Type Fulltime Salary Type Monthly Salary Salary R7000 R10,000 Per MonthDescription:Seeking Young and vibrant telemarketer to tackle the phones and generate leads in commercial/industrial product range with in the Energy Storage, UPS Systems or Solar for the sales...

  • Store Lead

    1 week ago

    Gardens, Western Cape, South Africa Plantify Pty Ltd Full time

    _Plantify is hiring for a new position of Store Lead. This full time position will be based at our Roodehek Street Motherstore and will oversee the daily sales, communications and inventory aspects of the business. Aspects which previously have been under the oversight of various other Plantify Team Members are now consolidated into this role._ Plantify has...

  • Service Ambassador

    1 week ago

    Gardens, Western Cape, South Africa Sweetbeet (Pty) Ltd Full time

    SPECIFIC RESPONSIBILITIES Create a good first impression and deliver quality service. Display a warm, courteous and friendly attitude towards all customers and fellow employees. Attend and acknowledge customers immediately. Advise customers on menu items and practice suggestive selling. Inform customers of any specials/promotions. Ensure the restaurant area...

  • Junior Operations Associate

    1 week ago

    Gardens, Western Cape, South Africa Quay 1 International Realty Full time

    Join Our Team as a Junior Operations AssociateAre you ready to dive into a fast-paced and dynamic work environment? Our young and ambitious company is looking for a Junior Operations Associate to join our team. As a key player in our operations, you will have the opportunity to make a real impact, grow your skills, and advance your career.Company Overview:We...

  • Base Manager

    1 week ago

    Gardens, Western Cape, South Africa Employment Concepts Full time

    You are responsible for the quality of experience provided at the Base, ensuring the company is operating legally, responsibly and efficiently. You will contribute towards the business objectives and be responsible for development projects and initiatives.You will be leading the Hospitality team, ensuring that all staff work together as an effective and...

  • Maintenance Assistant Cape Town Luxury Hotel

    1 week ago

    Gardens, Western Cape, South Africa HotelJobs Full time

    Maintenance Assistant | Cape Town | Luxury HotelWe are currently looking for a MAINTENANCE ASSISTANT to join this well-known Luxury Hotel in Cape TownThe Maintenance Assistant is to support the Maintenance Manager in maintaining all areas on and around the premises.Key Focus Areas: International Sales & Communications Perform work assignments as directed,...

  • Post-production Manager

    1 week ago

    Gardens, Western Cape, South Africa Construct Education Full time

    Reporting Line: Head of ProductionHybrid work model: Minimum two days a week in the office with option to work remotely for remaining three daysEmployment type: PermanentWorking hours: 10H00 to 18H30Role summaryWe are looking for an experienced digital education post-production media manager to join our Cape Town production team. You will work closely with...