Senior Client Executive

2 weeks ago

Johannesburg, Gauteng, South Africa Marsh Full time

Marsh is the world's leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit , follow us on LinkedIn and Twitter.

MARSH is seeking candidates for the following position to be based in the Sandton office:

SENIOR CLIENT EXECUTIVE - RISK MANAGEMENT PRACTICE

What can you expect?

As a Sr Client Executive, your main focus will be on delivering exceptional service and utilizing your growth mindset to deliver value to a portfolio of large, listed businesses in South Africa. You will be an expert in insurance broking and you will lead the annual renewal cycle and daily servicing on a portfolio of clients, as well as supporting with claims, risk management and other services.

In this role, you will focus on creating and nurturing relationships as a trusted advisor to our clients. You will work closely with Industry experts and the broader client servicing team to bring relevant and innovative solutions to client, bringing the value of MMC to our clients.

What is in it for you?

  • Support the strategic and financial goals of large listed businesses
  • The opportunity to learn from and work with a global network of risk professionals
  • An international well-established company with a strong brand and strong results to match
  • Attractive benefits coverage, outstanding learning and mentoring programs, and internal mobility opportunities.

We will count on you to:

  • Be a great relationship builder, and nurture existing relationships through continuous client engagement
  • Manage the renewal cycle and daily servicing for a portfolio of clients
  • Work with internal stakeholders to deliver the best possible client experience and value
  • Deeply understand a client's business, industry, and risks; and translate that knowledge into practical, innovative solutions
  • Keep abreast of the insurance market and seismic shifts in client's industries
  • Be able to work in ambiguous situations, make sense of and a success of them
  • Be a fast-paced thinker who is committed to service excellence
  • Be adaptable and pro-active to change
  • Mentor and develop junior colleagues
  • Manage negotiations with a commercial mindset
  • Create new relationships through networking
  • Adhere to internal processes and SLA's
  • Occasionally work outside business hours to support urgent needs of clients

What you need to have:

  • 3-5 years of experience in a similar client-servicing role in insurance, looking after large corporate businesses
  • FAIS fit & proper, and AIISA or similar
  • Bachelors degree, preferably in a risk or insurance related field
  • Excellent interpersonal and negotiation skills
  • High attention to detail
  • Action-orientated mindsdet
  • Working knowledge of Microsoft Office, including Outlook, Excel, Word and PowerPoint
  • Strong presenting skills

What makes you stand out?

  • Strategic thinker with sound knowledge of business strategy and financials
  • Eager to exchange, collaborate and work in a multinational network and a global company.
  • Think outside of the box and a can-do positive attitude
  • A proven track record of exceeding expectations in your role.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin colour, or any other characteristic protected by applicable law.

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