Manager Client Service Support

2 weeks ago


Johannesburg, Gauteng, South Africa Nedbank Full time

Job Requisition and Talent Acquisition details

  • REQ: TA Consultant:
Lebohang Monate- Advert closing date: 31/05/2024
Job Family

  • Sales and Services
    Career Stream
  • Client Service

Leadership Pipeline

  • Manage Managers

Job Purpose

  • To effectively resolve escalated complex complaints in order to retain current and new clients and minimise reputational risk for Nedbank through enabling others.

Responsibilities:

  • Share best practices, provide updates and feedback with management information and identify areas of development and improvements.
  • Operate within the values of accountability, pushing beyond boundaries, recognising good performance and providing operational synergies.
  • Build strong working relationships by sharing information through meetings, regular communication, providing honest feedback and providing value adding services.
  • Ensure transformational targets are met during the staff recruitment, retention and training process and using preferred suppliers.
  • Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
  • Address issues raised in culture survey and improve results by creating action plans.
  • Deliver worldclass service by encouraging a clientcentric culture.
  • Address resource inefficiencies, promote multiskilling and address capacity gaps by reviewing and improving work processes.
  • Manage operational costs by spending within budget.
  • Ensure direct reports understand and support Nedbank's vision, values and strategy.
  • Implement performance agreements, ensure a clear vision, agree on goals and objectives, provide regular feedback on performance, recognise and reward achievement and take appropriate corrective action where required.
  • Asses and develop own performance and behaviour through formal and informal feedback.
  • Attend learning, seek coaching or other industry or technical learning events and opportunities.
  • Manage and develop a capable highperforming team.
  • Conduct career conversations, utilise the talent grid principles and develop talent retention programmes.
  • Achieve continuous improvement goals by encouraging team to challenge the status quo by initiating constructive debates about work practices and areas for improvement.
  • Identify client expectations, set timeframes for resolutions, commit to action, guide and instruct direct reports, follow up and take corrective actions.
  • Manage team performance and development.
  • Provide leadership insight and influence, succession planning and organising, coaching and upskilling team.


Essential Qualifications
  • NQF Level
  • Matric / Grade 12 / National Senior Certificate
  • Advanced Diplomas/National 1st Degrees

Preferred Qualification

  • Relevant Bachelors Degree with a preference on communication skills.
    Minimum Experience Level
years Financial Services Experience

Technical / Professional Knowledge

  • Financial Accounting Principles
  • Performance management
  • Relevant regulatory knowledge
  • Governance, Risk and Controls
  • Management information and reporting principles, tools and mechanisms
  • Organisational behaviour theory
  • Communication Strategies
  • Client Service
Management

  • Diversity management
  • Talent management


Behavioural Competencies
  • Customer Focus
  • Communication
  • Earning Trust
  • Facilitating Change
  • Building Partnerships
  • Aligning Performance for Success
- **_Please contact the Nedbank Recruiting Team at _
  • Client Support

    2 weeks ago


    Johannesburg, Gauteng, South Africa MPRTC Full time

    As the Client Support / Customer Service Consultant, you will be responsible for providing outstanding customer service to clients, ensuring their satisfaction with the company's services and products. You will handle inquiries, complaints, and support requests from clients and provide timely and effective solutions. You will also work closely with the sales...


  • Johannesburg, Gauteng, South Africa Nedbank Full time

    Job Requisition Details REQ# Location: Sandton, JohannesburgClosing Date: 08 February 2024- Talent Acquisition: Bongiwe Mchunu- Job Family- Administration, Operations and Facilities Career Stream Operations Leadership Pipeline Manage ManagersJob Purpose To manage staff and operational functions for Nedbank by advising clients and stakeholders on products;...


  • Johannesburg, Gauteng, South Africa FirstRand Full time

    About us, purpose, experience and qualificationsabout us:purpose: The role executes the central account opening function once a sale has been concluded, ensuring that all relevant documents are provided and completed accurately and timeously. Post sale, this role becomes the direct contact with Client, anticipating and responding to their service needs...


  • Johannesburg, Gauteng, South Africa Service Solutions Staffing Full time

    Well established and ever growing clearing and forwarding company in Johannesburg is seeking to employ a Client Service Controller - ocean ExportMinimum qualification of Grade 12, SDS and/ or Freight Forwarding Course or similar will be advantageousMinimum of 3 years within a clearing & forwarding environmentPrior CargoWise experience non negotiableSound...

  • Client Support

    2 weeks ago


    Johannesburg, Gauteng, South Africa Infotelligent Full time

    As a Client Support and Onboarding Specialist, you will be the first point of contact for new clients and play a critical role in their journey with our company. Your primary focus will be to provide exceptional support and guidance during the onboarding process, ensuring a smooth and efficient experience for our clients. Additionally, you will handle...


  • Johannesburg, Gauteng, South Africa Service Solutions Staffing Full time

    The Client Relations Manager is a key position within the Company, whichaims at building, enhancing and developing the relationship between the Company and its ClientsFull details and specific's will be discussed in the interviewAs per our client's operational requirements, a clear criminal history will applyFor more information please contact: Marlene Smith


  • Johannesburg, Gauteng, South Africa Sanlam Full time

    Who are we?Sanlam Developing Markets [SDM] (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral...


  • Johannesburg, Gauteng, South Africa Nedbank Full time

    Job Classification Job Family Sales And Services Career Stream Sales Leadership Pipeline Manage Self: Professional FAIS Affected FAIS Affected YesJob Purpose To drive the Nedbank brand and support sales and service strategy in branch network to achieve sales and service targets.Responsibilities: Contribute to a culture conducive to the achievement of...

  • Client Services

    2 weeks ago


    Johannesburg, Gauteng, South Africa Curiska (Pty) Ltd Full time

    An excellent opportunity for a client services administrator to join a rapidly growing financial services firm. You will work as part of a highly professional support team that enables portfolio managers to maintain excellent relationship with clients and ensures that the business is able to deliver outstanding services.Skills & Requirements:_ __Essential:_...


  • Johannesburg, Gauteng, South Africa Service Solutions Full time

    Luxury Retail CRMClient relationship Manager South AfricaBased in Sandton Our client, a market leader in Luxury is seeking to employ a CRM for their 3 Luxury stores in South Africa. The candidate will be based in Sandton with travelling as required to other regions ( WC and KZN) A proven Luxury track record will be required, with an in depth understanding...


  • Johannesburg, Gauteng, South Africa Service Solutions Full time

    Luxury Retail CRM - Client Relationship Manager (South Africa)Company Overview: Our client, a leading player in the luxury industry, is in search of a Client Relationship Manager to oversee operations at their 3 luxury stores in South Africa. This role will be based in Sandton with occasional travel to other regions such as WC and KZN.A proven track record...


  • Johannesburg, Gauteng, South Africa Workforce Healthcare Full time

    Inherent requirements: Relevant Post Graduate Degree in Psychology / Social Services or Social Sciences / or Learning and Development Proficient in MS Office with exceptional skills in Microsoft Excel and PowerPoint A customer-oriented attitude Excellent communication skills (both verbal and written) Problem solving attitude Ability to work well within a...


  • Johannesburg, Gauteng, South Africa First Point Group Ltd Full time

    26906Posted: 08/03/2023 Negotiable South Africa, Johannesburg, South Africa South Africa Johannesburg Permanent Client Solutions Manager South Africa Johannesburg Position Description:Manage and grow post-sale client relationships with advertisers of all sizes. Coordinate with ad ops, product and R&D teams etc. internally to ensure a smooth and successful...


  • Johannesburg, Gauteng, South Africa LiebenGroup Full time

    The Client Services Manager is responsible for ensuring that the Client Services Team meets the needs of clients by advising on products, assist in resolving clients' issues, troubleshooting problems, resolving complaints and report according to KPI's and SLA's. The Client Services Manager is expected to understand and satisfy the clients' requirements and...


  • Johannesburg, Gauteng, South Africa Workforce Healthcare Full time

    Inherent requirements: Relevant Post Graduate Degree in Psychology / Social Services or Social Sciences / or Learning and Development Proficient in MS Office with exceptional skills in Microsoft Excel and PowerPoint A customer-oriented attitude Excellent communication skills (both verbal and written) Problem solving attitude Ability to work well within a...


  • Johannesburg, Gauteng, South Africa Dimension Data Full time

    **Job Profile SummaryApplies sales skills to engage and close opportunities with decision-makers. Turns opportunity over to implementation/consulting team.Deals may involve a long sales cycleResults:Can report to any of the field sales management positions.**Job DescriptionThe Client Partner will be required to own the deal strategy for any services...


  • Johannesburg, Gauteng, South Africa HR Support Full time

    Must have experience in Freight related industry.Developing new business by Prospecting for new business by opportunity identification, area and business review, making telephonic contact and cold calling.Qualifying potential clients in terms of requirements (volumes, distribution areas, current providers, cargo types etc), submitting these to branch manager...


  • Johannesburg, Gauteng, South Africa CF Consulting Full time

    Summary of the positionTo provide professional, cradle-to-grave corporate fiduciary and related corporate services, to an allocated portfolio of corporate clients, in a multi-skilled specialist and strong administrative team. Case-by-case manage or coordinate other client service managers and administrators. Build and maintain strong service relationships to...


  • Johannesburg, Gauteng, South Africa Mizo Development Services Full time

    Client Support ConsultantDepartment: Business Support ServicesReports to: Portfolio ManagerReportees: NoneMain Purpose of RoleThe Support Consultant is responsible for post-sale support by interaction with key clients andinternal stake holders.Responsibilities will be customer care support, Debt sale administration, payment files and recons,financial...


  • Johannesburg, Gauteng, South Africa beBee Professionals Full time

    BeBee Professionals is looking for a Client Support Specialist to join our team in Johannesburg.The successful candidate will be responsible for providing technical support to our clients, troubleshooting and resolving customer inquiries, and ensuring customer satisfaction.The ideal candidate should have: A Bachelor's degree in Computer Science, Information...