Hotel Reservationist

2 weeks ago


Cape Town, Western Cape, South Africa Valor reimagining hospitality Full time

Brief:
WE ARE RECRUITING Hotel Reservations - Cape Town, CBD

Valor Hospitality Partners is recruiting for one of our hotel clients based in Cape Town, CBD

Detail:
We are looking for detail-oriented, experienced hotel reservations agent to assist our customers with their booking needs.


To be successful as a Reservation Agent you must be able to work with mínimal supervision and have excellent customer service skills.

Additionally, you should be able to up-sell and have excellent knowledge of deals and savings available to customers.

  • Making reservations for customers based on their various requirements and budgetary allowances.
  • Checking the availability of accommodation or transportation on the customers' desired travel dates.
  • Processing payments and sending confirmation details to customers.
  • Sorting out any issues that may arise with bookings or reservations.
  • Selling and promoting reservation services.
  • Answering any questions customers might have about the reservation process.
  • Upselling, when appropriate, by informing customers of additional services.
  • Providing support to customers who may need to amend or cancel a reservation.
  • Print arrival reports for front office.

Reservation Agent Requirements:

  • Matric or equivalent qualifications
  • Experience working in the reservations department, in hotels with 100 rooms plus.
  • Semper or any other reservations booking systems.
  • Excellent written and verbal communication skills.
  • Multitasking and timemanagement skills, with the ability to prioritize tasks.
  • Proficient in microsoft office suite.
  • Data entry experience.
  • Willing to work allocated shifts.

Salary:
Salary - R R12500

Hours - 7am-4pm - 9am-6pm, 2 weekends off a month
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