Hotel Reservationist

1 week ago

Cape Town, Western Cape, South Africa HotelJobs Full time

Hotel Reservationist with previous high volume 5 Star hospitality reservations experience essential
:

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Qualification: Hospitality Diploma or Certification:

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Experience: 5 Years minimum:

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Must Have:

Hotel Reservations Experience:
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Opera System Knowledge Essential

Duties/Job Scope:

  • Making reservations for the Hotel and preparing rate proposals.
  • Ensure accurate records about guests' bookings, payments, and any additional information that hotel team members might need when interacting with a guest.
  • Answer reservations calls in a pleasant and courteous manner, in accordance with the required standards.
  • Upselling, when appropriate, by informing guests of special packages, or higher room category.
  • Assist & maintain an efficient administration system within the department.
  • Ensure all quotations are followed up on in a timeously manner to ensure maximum revenue.
  • You may be required to manage room blocks and all sizes of group bookings.
  • Actively endeavour to seek and resolve guest complaints, where possible, exercise judgement and escalate it to the manager.
  • Inform other departments and follow up with regards to special instructions / facilities.
  • Establish and quote rates within the limits of the authorized rates negotiation procedure.
  • Familiarize yourself and learn each hotel offering, various packages and specials to assist with general guest requests and other outlet bookings on an ongoing basis.
  • Prepare arrival/guest correspondence (checkin) packs for Front Office daily.
  • Assist with the booking of transfers, and other outlet requests and reservations such as dinners by communicating with necessary departments.
  • Report any rate, system discrepancy to the Reservations Manager and all overbookings.
  • Escalate all complaints.
  • Ensure optimal utilization of the PMS and maintain knowledge on all room types and its availability.
  • Sending of invoices, credit card payment links, following up on payments and ensuring all payments are accurately posted against each booking.
  • Making sure all internal worksheets are actioned and updated daily, such as the PM sheet, Pay Genius payments, unallocated deposits etc.
  • Ensure accurate and detailed capturing of bookings.
  • Manage any guest feedback to necessary department.
  • Ensure reservations vouchers have been recorded and allocated correctly.
  • Attend training when required.
  • Manage the OTA extranet/s.
  • Perform your duties in the required standard for your role and ensure that you work in a manner that complies with any applicable quality assurance standards and your department's standard operating procedures.
  • Suitably attired for work at all times
  • Quality focussed
  • Great communication skills, written and verbal
  • Energetic and friendly personality
  • A positive and professional attitude
  • Previous Hospitality experience is required
  • Exceptional time management, communication skills, and customer service
  • Opera experience is essential
  • Meticulous attention to detail, proven administration and exceptional organisational skills
  • Adaptability and flexibility

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