Reservationist - 4 Luxury Hotel - Cape Town

1 week ago


Cape Town, Western Cape, South Africa HotelJobs Full time

Reservationist - 4 Luxury Hotel - Cape Town

Location:
Cape Town, Western Cape


_ Hotel: 4__ Luxury Hotel_**Are you a detail-oriented and customer-focused individual with a passion for hospitality? We are seeking a skilled Reservationist to join our clients team at a prestigious 4* Luxury Hotel in the vibrant city of Cape Town.

Responsibilities:

  • Reservation Management: Handle guest reservations efficiently, ensuring accuracy and attention to detail.
  • Customer Service: Provide excellent customer service by addressing guest inquiries, handling reservations, and assisting with special requests.
  • Communication: Effectively communicate with guests, colleagues, and other departments to ensure smooth coordination of reservations.
  • Upselling: Identify opportunities for upselling and promoting hotel services to enhance the guest experience.
  • Database Maintenance: Maintain accurate and uptodate records in the reservation system, ensuring the integrity of guest information.
  • Collaboration: Work closely with other hotel departments to ensure a seamless and positive guest experience.
  • Problem Resolution: Address and resolve any issues or discrepancies related to reservations in a professional and timely manner.

Requirements:

  • Experience: Previous experience in a reservationist role within the hospitality industry is preferred.
  • Knowledge: Familiarity with reservation systems and hotel operations.
  • Communication Skills: Excellent verbal and written communication skills.
  • Customer Focus: A customercentric approach with a commitment to providing exceptional service.
  • Organizational Skills: Strong organizational and multitasking abilities.
  • Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays.

Benefits:

  • Competitive salary commensurate with experience.
  • Opportunities for career development and advancement.
  • Work in a dynamic and upscale environment in the heart of Cape Town.

Application Process:


If you meet the above qualifications and are excited about the prospect of contributing to a luxury hotel in Cape Town, please submit your resume, cover letter, and references.

Join our client in providing unparalleled hospitality experiences in one of Cape Town's finest 4* luxury hotels. Embrace the opportunity to be part of a dynamic team dedicated to delivering exceptional service

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