Group Reservationist

2 weeks ago


Cape Town, Western Cape, South Africa Karen Tupper Recruitment Full time
A four star property based in Cape Town is seeking an experienced Group Reservationist for the hotel's reservations team.

Responsibilities include:

  • Planning daily work schedules.
  • Handling booking inquiries within hours.
  • Processing memberspecific tasks (rooming lists, handovers, daily banking).
  • Aiding in achieving monthly revenue targets aligned with the hotel's annual budget.
  • Creating bookings in Opera, linking corporate accounts/agencies, and adding billing instructions.
  • Updating channel bookings with accurate information.
  • Maintaining reports and records for group stays, including postdeparture followups.
  • Managing escalated reservation queries.
  • Supporting team members and contributing to a cohesive team environment.
  • Staying informed about hotel events to upsell guest experiences.

Requirements:

  • Matric qualification; Hotel Management diploma/degree preferred.
  • Understanding of revenue and yield management principles.
  • Experience in a similar role within a 4*/5* environment.
  • Basic accounting skills and ability to work various shifts.
  • Proficient in MS Office and Opera.

Competencies:

  • Excellent knowledge of the hotel and surroundings.
  • Strong verbal and written communication skills.
  • High ethical standards and collaborative teamwork approach.
  • Growth mindset for system and process improvement.
  • Alignment with hotel values, service, and leadership ethic.

Salary:
R18 000,00 per month

Application Question(s):

  • What area do you reside in?
  • Do you have reliable transport and a valid drivers license?

Experience:

Hotel Reservations: 2 years (preferred)
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