Reservationist - 5 Hotel Cape Town

2 weeks ago


Cape Town, Western Cape, South Africa HotelJobs Full time

A prominent 4* hotel in the V&A waterfront with over 250 bedrooms is looking to employ a dynamic reservationist with the following atributes.

At least 3 years experience in a similar 4* or 5* Front Office position

  • Opera "Individual and Group/Block Reservations" experience (Essential)
  • Banqueting / Events Booking experience (Essential)
  • Basic Computer skills (Windows literate)
  • Excellent Administration Skills
  • Excellent Telephonic Communication Skills
  • Able to work under pressure
  • Able to work shift work

QUALIFICATIONS:

  • Grade 1
  • Hotel School Diploma or National Qualification equivalent an advantage

KEY RESPONSIBILITIES:

  • To ensure that all reservations requested are entered or responded to quickly and accurately and confirmed accordingly within the company turnaround policy.
  • To check all reservations/bookings downloaded from Central Reservation Office, confirm and send correspondence where necessary
  • To ensure that all banqueting & events reservations requests are entered or responded to quickly and accurately and confirmed accordingly within the company turnaround policy.
  • Ensuring that reservation, events policies and procedures regarding payments, confirmations & terms and conditions are effectively adhered to, and in line with a 4 star Hotel.
  • To assist the Sales & Marketing department in promoting and selling the hotels & the facilities to prospective guests.
  • Ensuring and adhering to effective communication from the reservations / banqueting department to all operational departments.
  • To ensure that room type overbooking is managed far in advance to avoid hotel overbooking.
  • To ensure that deposit and contracts are received timeously, correctly, and to report any deviations to the Reservations Manager.
  • Maintaining all guest/agent/company profiles in Opera and handling guest Queries.
  • Working hours are Monday
  • Friday ( shift 85 and 96) and every second Saturday from 08h00 14h00.


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