Hotel Reservationist

2 weeks ago


Cape Town, Western Cape, South Africa BON Hotels Full time

The Reservationist will primarily be responsible for:

  • Responsible for Reservations of accommodation and events.
  • Handles daily correspondences. Responds to enquiries and process any reservations.
  • Processes reservations by mail, telephone, Whatsapp, direct enquiry or central reservation systems agents.
  • Processes reservations from the sales office, other hotel departments, travel agents and otas.
  • Knows the types of rooms available as well as their location, layout and specifications
  • Know the selling status, rates and benefits of all package plans
  • Know the credit policy of the hotel and how to code each reservation
  • Monitor, update and respond to request and reviews on online platforms and otas
  • Creates, updates and maintains reservation records
  • Prepares letters of confirmation of reservations and thorough communication with guest
  • Communicates reservations information with the Front Desk team.
  • Processes cancellations and modifications and promptly relays this information to the guest and internally to the necessary staff members.
  • Understands and implements the hotel's policies on guaranteed reservations, no shows, deferrals and refunds.
  • Processes advance deposits n reservations and relays accurately with accounts.
  • Track future room availabilities on the basis of reservations.
  • Monitors advance deposits requirements.
  • Accurately completes daily cash ups and correct invoicing and billing for accounting department.
  • Promotes goodwill by being courteous, friendly and helpful to guests, managers, fellow employees and other stakeholders.
  • To be aware of all front office procedures and assist with reception duties when required.
  • To be fully aware of and adhere to health and safety, fire and bomb threat procedures.
  • Willing to undertake any reasonable request or complete a delegated task made by management in any other areas of the house.

Requirements:

  • Hospitality Management diploma or degree
  • Experience in a booking system such as of Opera, ESP or Premier advantageous
  • Guest/customer relations experience, preferably in a hospitality environment
  • Strong working knowledge of relevant computer software including MS Office and Opera (or similar), including Reservation's module
  • Administrative skills
  • Desire to serve guests

Job Types:
Full-time, Part-time, Permanent

Part-time hours: 35 per week

Salary:
R8, R10,000.00 per month
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