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Reservationist
2 weeks ago
Why join us
Want to inspire customers with the most attractive hotel deals? Then come join our team in Sea Point, Cape Town.
We are looking for Hotel Reservationist Agent to provide a stellar customer experience. You will develop valuable business skills while gaining a privileged view and know-how inside the tourism industry.
Your mission
Your mission is to create enthusiasm for our clients. You will ensure excellent service standards and maintain high customer satisfaction while enjoying every day on the job.
What you will be doing
- Use your creativity and intuition to help undecided customers choose from the range of rooms
- Provide excellent customer service by managing expectations and claims in a very positive, polite, and diplomatic way
- Handle inquiries and provide timely responses and manage requests
- Ensure that the degree of satisfaction meets the customer and company needs
- Contribute to creating brand engagement for our client
What we are looking for
Your natural talent for helping people and ability to think on your feet will get you far in your journey with us.
- Have excellent writing and communication skills coupled with empathy and team spirit
- Can demonstrate previous experience in Customer Service a track record as a Tourism Representative is a plus
- Love to identify the customers' needs and propose fast solutions
- Would like to develop your personal qualities within a professional environment
- Are proactive, resultsdriven, selfmotivated, and a great team player
More than your background, it is your motivation and your personality that will make you part of our fun-loving community.
If this sounds like you, join usSalary:
From R6,000.00 per month
Ability to commute/relocate:
- Cape Town,
Western Cape:
Reliably commute or planning to relocate before starting work (required)
Education:
- Bachelors (required)
Experience:
- reservations: 1 year (required)
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