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Member Journey Specialist
4 months ago
- Adept with collecting and analysing customer data
- Knowledge of Customer Experience (CX) strategies and platforms
- Insight into pension fund industry and member requirements
- Understanding of integrated communications and marketing strategies
- Strong Project management skills
- Excellent writing skills
- Proficient in MS office and related packages as well as CX and CRM software
- Research ability
- Bachelor's Degree in Marketing, Communications, Advertising, Business Management, or in a related field preferred.
- At least 6 years' professional experience in CX platforms and solutions in a financial services environment.
- Pension fund experience advantageous