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Operational Administrator
2 weeks ago
REQUIRED LEARNING
- Grade 1
- Computer Literate Microsoft Outlook/Word/Excel (Essential)
- At least 23 years of IT industry experience
- IT/Admin/Sales Qualification preferred.
- Administration certification/qualification would be advantageous.
- Project Administration experience would be advantageous.
- Pastel knowledge would be advantageous.
- A+ and N+ would be advantageous.
- IT Product knowledge would be advantageous (e.g. familiarity with Microsoft products)
KEY JOB OUTPUTS
- Ensure all quotes are invoiced.
- Raise quotes and Invoices when needed and ensure Clients are billed correctly.
- Complete all admin for small projects and Small Value Clients.
- Assist with booking travel arrangements.
- Liaising with clients and assisting with queries, where possible
- Assist with gathering Freshdesk/4me stats
- Assist with following up on Freshdesk/4me escalations for all clients
- Obtains quotations and supporting documents for expenditures from Service Providers
- Ensure tickets are logged with Stores to collect stock where necessary and arrange with Stores to deliver stock to applicable client site(s)
- Ensure minutes of meetings are taken and sent to SDAM/SDAC thereafter
CORE COMPETENCIES
- Excellent numerical, written, and verbal Skills
- Positive attitude, trustworthy and dependable
- Excellent organisation skills
- An ability to work to tight deadlines and within constraints
- Understanding of the billing / payment cycle
- Ability to multitask
- Good Listening skills
- Ethical
- Team player
- Ability to perform under pressure
- Able to work independently
- Self-Disciplined
- Attention to detail
- Display excellent attention to detail and the ability to manage work processes
- An understanding of the service delivery environment and stakeholder interests
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