Support Hub Administrator

2 weeks ago


Johannesburg, Gauteng, South Africa Chartall Business College Full time

We are currently recruiting a Support Hub Advisor to join our team and provide daily support to our student body and faculty heads.

This position will be at our campus in Broadacres, Johannesburg.

About You:

  • Relevant NQF level 7 degree, preferably an IT graduate
  • Customer service experience
  • Technical aptitude attributes
  • Good business communication (both written and verbal)
  • Experience in frontline customer service Presentation skills
  • Experience using MS Excel, LMS, CMS, HTML, CSS

Duties will include:

  • Provide efficient support to ensure student and staff satisfaction
  • Develop learner management systems reports to track learners progress
  • Monitor call quality and logs (feeding into trend analysis)
  • Manage inbound engagements and conduct a minimum of 50 answered out bounds calls per day outbound campaign dependent
  • Onboarding of learners
  • Manage new enrolments and onboarding
  • Conduct outbound call campaigns
  • Provide regular reports on escalations
  • Provide support during live Hub sessions


Course reviews
  • Quality assure our online content for consistency
  • Hubber Huddle participation attend weekly team check in meeting
  • Explain to students how to navigate the Chartall Learning Management System (LMS)
  • Ensure that all calls are recorded through general notes on the learner management system and the excel track sheet
  • Frequently test and review LMS reports and compare data against manual reports
  • Management of the Faculty mailbox
  • Management of the campus WhatsApp group

Job Type:
Graduate

Salary:
R6, R7,000.00 per month

Education:

  • Bachelors (required)
Application Deadline: 2023/04/21
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