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Service Support Administrator
2 weeks ago
Job Specification: Junior Service Administrator - Denver
Salary Offered: CTC R14,000 - R16,000
Purpose of the Position:
To efficiently record customer calls and respond promptly to customer queries. Ensure accurate completion, costing, and closure of job cards.
Key Responsibilities:
- Log and attend to all service calls accurately.
- Open job cards for all customer calls.
- Capture and complete all job cards accurately, both system and manual.
- Continuously follow up on open job cards and obtain outstanding information.
- Transfer spares to the correct technician for costing.
- Mark warranty equipment and pass credit where required.
- Accurately record technician hours, labor rates, and travel time.
- Complete all work estimates accurately and timely.
- Follow up on work estimates and ensure follow-through.
- Ensure availability of spares for repairs; order spares promptly and follow up on outstanding orders.
- Provide any required reports.
- Manage technicians and service schedules.
- Prepare service quotations and update reports with relevant information.
- Update the whiteboard with spare status and other relevant information.
- Track technician timesheets.
- Log job calls on the system and follow through.
- Update and monitor the support system (ASANA).
Minimum Requirements:
- Excellent oral and written communication skills.
- Experience with Syspro.
- Strong planning and organizing skills.
- Team-oriented mindset.
- Ability to function under pressure.
- Attention to detail and previous experience in service job card processing.
- · Proficient in Excel for reports and spreadsheets.
- Ability to multitask.
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