Inbound Sales Support Coordinator

2 weeks ago


Johannesburg, Gauteng, South Africa Growth Hub Full time

Salary offer:
R17 000 basic + Commission


(

OTE:
R R31 000)


Who is Growth Hub?

What are we looking for?

What will we need from you?

  • Responding to high volumes of inbound leads with the aim of moving the guest closer to booking with each interaction.
  • Managing all stages of the sales process from qualifying, needs analysis, finding solutions, objection handling, negotiating, and closing.
  • Answering questions about different homes, amenities, neighbourhoods, travel distances etc.
  • Cold calling/lead generation (all of our leads are inbound).
  • Dealing with any instay or postbooking customer service issues.
  • Drawing up itineraries or contracts.
  • Live chat : Chatting to guests, helping them find a home or answer any questions they may have before booking.
  • New enquiries, Requests, Declines, Merchant declines.
  • Be on call while on phone duty to answer any incoming calls.
  • Attend morning meetings to discuss daily deals.
  • Attend weekly meetings to discuss targets and plans of action.

Requirements:

-
1-2 Years International Travel Agent Experience
:

-
London, Paris and Europe geographic / destination knowledge is key
:

  • Knowledge of/travel to other destinations in the US and Europe is an added bonus
  • A proven track record in a target driven environment.
  • Excellent written and spoken English
  • Additional languages an added bonus
  • Able to work on public holidays.
-
Must be permitted to work in South Africa
:

  • Must be willing to work weekends with shift patterns including:
Thursday - Monday week (Tuesday/Wednesday weekend)

Friday - Tuesday week (Wednesday/Thursday weekend)

One day off between Tuesday-Thursday, 2nd day off between Friday-Monday)

What sets you apart

You will excel in this role if you:

  • Are excited about being part of a rapidly growing business with big expansion plans.
  • Have terrific interpersonal skills (both written and verbal).
  • Have exceptionally high standards and are permanently dissatisfied with 'just OK'.
  • Are motivated by being in a target drivenenvironment with all teams contributing their bit to one common goal.
  • Work well under pressure and are good at multitasking.
  • Are motivated by customer satisfaction.
  • Love travel and tourism
  • Are enthusiastic and hungry to learn.
  • Are have excellent communication skills verbal and written.
  • Are very organised.
  • Are selfmotivated.
  • Are confident over the phone and have a sense of humour in order to engage well with potential clients.
  • Deal well with a changing environment.

Advantages of working with us:

  • High energy startup culture with room for innovative ideas and business projects.
  • Working directly with the CEO who has experience training and growing successful sales teams.
  • An international and closeknit team.
  • Opportunity for growth and development.
  • A company that is invested in the wellbeing of their team members.


If you think you're the right person for this role and want to be a part of a company you can grow with, then please contact us.

We look forward to hearing from you.

Salary:

R17, R31,000.00 per month

Application Question(s):

  • This position requires someone to be on standby for queries raised over holiday periods. Are you able and willing to work weekends and public holidays?
  • Are you permitted to work in South Africa?
  • Do you have experience working with international destinations, including Europe, Paris and London?
  • Do you have 12 years international travel agent experience?
  • This is a remote position. Do you have an office space and backup power (generator, inverter, solar panels) at home?
Application Deadline: 2023/01/18

Expected Start Date: 2023/03/01
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