Call Centre Vacancies Available
2 months ago
- Continuously work towards improving the customer experience and service delivery
- Capture complaints onto a computerised system
- Resolve customer complaints within the set timeframe
- Follow up on pending complaints
- Inform customers of their complaints progress
- Interact with various department in order to resolve complaints
- Able to sell products or services to customers telephonically
- Consistently reach performance targets and standards relating to productivity, adherence, turnaround time and quality
- Ensure a professional, polite and efficient service is offered by acting as an ambassador
- Handle objections appropriately to ensure that positive results are achieved whilst maintaining customer satisfaction
- Ensure compliance standards and legislative requirements are adhered to and met against agreed quality benchmark
-
Call Centre Management Executive
3 weeks ago
Durban, KwaZulu-Natal, South Africa The Legends Agency Full timeExecutive PositionThe Legends Agency is looking for an accomplished Call Centre Management Executive to oversee the strategic direction of our call centre operations. This role involves developing and implementing innovative solutions to drive business growth, enhance customer satisfaction, and optimize operational efficiency.Key Responsibilities:Develop and...
-
Call Centre Operations Director
3 weeks ago
Durban, KwaZulu-Natal, South Africa The Legends Agency Full timeAbout UsThe Legends Agency is a leading provider of customer service solutions, and we are seeking a highly skilled and experienced CSC Manager to join our team. Our customer service centre operates on a national level, providing exceptional service to our customers across South Africa.We are committed to delivering outstanding customer experiences, and we...
-
Call Centre Team Member
2 days ago
Durban, KwaZulu-Natal, South Africa Benny Recruitment Full time R4 500 - R12 000 per monthAbout the RoleBenny Recruitment is seeking an experienced Call Centre Team Member to join our team. The ideal candidate will have excellent communication and interpersonal skills, as well as the ability to work under pressure and meet performance targets.This is an exciting opportunity to develop your career in customer service and sales. You will be...
-
Call Centre Team Member
2 months ago
Durban, KwaZulu-Natal, South Africa Benny Recruitment Full time R4 500 - R12 000 per monthAbout the RoleBenny Recruitment is seeking an experienced Call Centre Team Member to join our team. The ideal candidate will have excellent communication and interpersonal skills, as well as the ability to work under pressure and meet performance targets.This is an exciting opportunity to develop your career in customer service and sales. You will be...
-
National Customer Service Centre Manager
3 weeks ago
Durban, KwaZulu-Natal, South Africa The Legends Agency Full timeAbout the RoleThe Legends Agency is seeking a highly skilled and experienced CSC Manager to lead our national customer service centre operations. As a key member of our team, you will be responsible for implementing and maintaining call centre standards, resourcing, training, and optimizing efficiencies and controls.We are looking for an exceptional leader...
-
Business Development Representatives
1 month ago
Durban, KwaZulu-Natal, South Africa International Call Group Full timeAt International Call Group, we are seeking highly motivated Business Development Representatives to join our team. With a strong focus on sales and customer service, this role requires excellent communication skills, a proactive attitude, and the ability to work efficiently in a fast-paced environment.About the RoleThis is an exciting opportunity to take...
-
National Customer Service Centre Lead
3 weeks ago
Durban, KwaZulu-Natal, South Africa The Legends Agency Full timeJob OverviewThe Legends Agency seeks a seasoned Customer Service Centre Lead to oversee the effective management of our call centre operations. This role entails implementing and maintaining call centre standards, resourcing, training, and optimizing efficiencies and controls.Key Responsibilities:Ensure customer service excellence through strategic planning,...
-
Customer Engagement Specialists
3 weeks ago
Durban, KwaZulu-Natal, South Africa Tower Group Full timeTower Group Vacancy We are currently seeking experienced outbound call centre agents to join our team in Umhlanga. About the Role: This position is ideal for individuals with a strong passion for customer engagement and sales. As an outbound sales representative, you will be responsible for contacting clients to discuss their motor insurance needs....
-
Durban, KwaZulu-Natal, South Africa Creative Sourcing Full timeWe are seeking an experienced recruiter to join our team at Creative Sourcing.Job DescriptionCandidate Profile: We are looking for a seasoned professional with a proven track record in recruitment and cold calling.Main Responsibilities:To establish and maintain good client relationships, accurately recording job specifications and drafting advertisements to...
-
Customer Service Excellence Lead
3 weeks ago
Durban, KwaZulu-Natal, South Africa The Legends Agency Full timeAbout the JobThe Legends Agency is a leading provider of customer service solutions, and we are seeking a highly skilled and experienced CSC Manager to join our team. As a CSC Manager, you will be responsible for managing the entire customer service division and product support division call centre operations.This is a unique opportunity to join a dynamic...
-
Hotel Reservations Team Leader
1 month ago
Durban, KwaZulu-Natal, South Africa First Group Management Ltd Full timeFirst Group Management Ltd is seeking a highly skilled Hotel Reservations Team Leader to join their team. With a strong focus on customer satisfaction and service excellence, this role will play a crucial part in driving sales growth and revenue for our properties.About the RoleThis exciting opportunity involves supervising a team of reservationists,...
-
TeleSales Representatives for Motor Insurance
2 months ago
Durban, KwaZulu-Natal, South Africa Tower Group Full timeExperience the Thrill of a Career in Outbound Call CentresTower Group is seeking highly skilled tele sales representatives to join their team based in Umhlanga.This exciting opportunity is ideal for individuals who enjoy working in a fast-paced environment and have excellent communication skills.To succeed in this role, applicants must have a minimum of 6...
-
Customer Service Operations Manager
3 weeks ago
Durban, KwaZulu-Natal, South Africa The Legends Agency Full timeJob DescriptionWe are seeking an experienced Operations Manager to lead our call centre team. The successful candidate will be responsible for managing daily operations, ensuring seamless communication with customers, and providing exceptional customer service.Responsibilities:Develop and implement operational policies, procedures, and best practices.Lead...
-
Senior Insurance Sales Professional
2 months ago
Durban, KwaZulu-Natal, South Africa Exhilarate Full timeAt Exhilarate, we are seeking a dynamic and results-driven insurance sales professional to join our team in Amanzimtoti, Durban. If you have a passion for sales and a background in insurance or call centre operations, this opportunity may be perfect for you.Duties & Responsibilities:Engage potential clients through outbound calls to promote and sell our...
-
Sales Consultant for Insurance Products
5 days ago
Durban, KwaZulu-Natal, South Africa Exhilarate Full timeExhilarate Call Centre, a leading sales industry player, is expanding its team in Amanzimtoti, Durban.We seek driven, experienced sales professionals to grow and excel in a fast-paced, rewarding environment.Full training, uncapped earning potential, and career growth opportunities make this a chance to succeed in 2025.
-
Insurance Sales Professional
1 month ago
Durban, KwaZulu-Natal, South Africa Exhilarate Full timeSecure Your Future in Insurance SalesWe are excited to offer a challenging and rewarding career opportunity for experienced insurance sales professionals in Amanzimtoti, Durban. As an Insurance Sales Professional with Exhilarate, you will have the chance to excel in a dynamic environment, maximize your earnings, and enjoy fast-track growth...
-
Commission-Based Sales Agents
4 weeks ago
Durban, KwaZulu-Natal, South Africa Exhilarate Full timeRequirements and QualificationsTo succeed in this role, you must have a Matric or NQF Level 4 certification, a South African ID, and previous experience in selling insurance or working in a call centre.You must also possess excellent communication skills and a persuasive telephone manner. Self-motivation with a strong desire to succeed in sales is essential.
-
Motor Insurance Collection Experts
3 weeks ago
Durban, KwaZulu-Natal, South Africa Tower Group Full timeTower Group Job Opening We are seeking experienced outbound call centre agents to join our team in Umhlanga. About the Position: In this role, you will be responsible for communicating with clients to understand their motor insurance needs. Responsibilities: Establishing and maintaining relationships with clients.Identifying opportunities to upsell or...
-
Sales Professionals Wanted
4 weeks ago
Durban, KwaZulu-Natal, South Africa Exhilarate Full timeAbout ExhilarateWe are a dynamic insurance company seeking talented sales professionals to join our team in Amanzimtoti, Durban. If you have a passion for sales and a background in insurance or call centre operations, we want to hear from you.Our company provides full training to equip you with the skills you need to excel in your career.
-
Outbound Sales Representatives
3 weeks ago
Durban, KwaZulu-Natal, South Africa Tower Group Full timeCareer Opportunity at Tower Group We are looking for highly skilled outbound call centre agents to join our team in Umhlanga. Job Overview: In this role, you will be responsible for collecting payments from clients who have motor insurance policies with us. Key Responsibilities: Contacting clients to discuss their payment options.Negotiating payment plans...