Call Centre Vacancies Available

2 months ago


Durban, KwaZulu-Natal, South Africa Benny Recruitment Full time R4 500 - R12 000 per month
Duties & Responsibilities
  • Continuously work towards improving the customer experience and service delivery
  • Capture complaints onto a computerised system
  • Resolve customer complaints within the set timeframe
  • Follow up on pending complaints
  • Inform customers of their complaints progress
  • Interact with various department in order to resolve complaints
  • Able to sell products or services to customers telephonically
  • Consistently reach performance targets and standards relating to productivity, adherence, turnaround time and quality
  • Ensure a professional, polite and efficient service is offered by acting as an ambassador
  • Handle objections appropriately to ensure that positive results are achieved whilst maintaining customer satisfaction
  • Ensure compliance standards and legislative requirements are adhered to and met against agreed quality benchmark


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