Complaints Manager

Job Advert Summary:Job purposeManage the resolution of customer complaints received from various sources such as: Telephone, E-mail, Workflow, Branches, Website, Partners, Brokers, Web, CEO's office, Media, Social Media.Retaining the policy holder, while maintaining a high standard of customer service. This position is ideal for a hard-working and innovative...

Who are we?Sanlam Developing Markets [SDM] (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral...

Join Our Exclusive Talent PoolWe believe in nurturing talent and providing a platform for growth. As we expand our horizons, we are building a talent pool of passionate Complaints Officers who share our commitment to excellence.Job Summary Investigate and resolve complaints received. Social media management on all platformsKey Performance Areas Monitor and...

Job DescriptionDear Future, Ombudsman Complaints ManagerAre you someone who can: Manage team members within the context of defined processes, set required performance parameters and act as technical coach where required. Endto end analysis and investigation of Regulatory complaints. Root cause and trend analysis, and suggestions on improvement initiatives to...

PURPOSE OF ROLEThe ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise.The ability to analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas as well as the task of compiling reports.Engage and list to...

About us, purpose, experience and qualificationsabout us: There is no about us detail availablepurpose: Resolution of complaints that have been escalated. Maintain accurate records and identify trends which may indicate weaknesses in business systems and processes. Drive customer service through a professional approach.experience and...

JOB AT A GLANCE:Our client, a national, award-winning car service and repairs company is searching for a motivated and experienced customer service manager.RESPONSIBILITIES: Requesting all the required documentation from customers or branches pertaining complaints:Signed job cards, tax invoices, supplier invoices, phone recordings, manager's handover...

The incumbent will be responsible for investigating members, Office of the Pension Funds Adjudicator (PFA) and FSCA complaints and queries against the Funds administered by SALT Employee Benefits and responding to them timeously and accurately. Furthermore, Perform quality assurance of Responses prior to issuance, Issue responses that adequately deal with...

Business Segment: Personal & Private Banking To resolve CHNW SA customer complaints and restore, improve and ensure a consistent and predictable branded service recovery experience to retain customers and to minimise reputational risk. To ensure that complaints are resolved according to the complaints management resolution processes.Qualifications Minimum...

The incumbent the ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise. The ability to analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas as well as the task of compiling reports. Engage and list to...

PURPOSE OF ROLE· The ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise.· The ability to analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas as well as the task of compiling reports.· Engage and...

Bring your possibility to life Define your career with us With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryShort Term...

Job Classification Job Family Sales and Services Career Stream Client Service Leadership Pipeline Manage Self: Professional FAIS AffectedJob Purpose To log, investigate and respond to all client complaints received at Nedbank in line with the business strategyResponsibilities: Contribute to a culture conducive to the achievement of transformation goals by...

Job ClassificationRequisition Melissa CloeteClosing Date - 28 June 2024Business Unit - Nedbank Wealth Cluster - Nedbank Insurance Division - Client Experience Business UnitPlease Note- Preference will be given to applicants from previously Underrepresented GroupsJob FamilySales and ServicesCareer StreamClient ServiceLeadership PipelineManage Self:...

Job ClassificationREQ:Refilwe Falatsi:Type: 6 month (Fixed Term Contract):Closing Date: 14 March 2024:Division: Nedbank Insurance | Client Experience:Employment Equity Statement: Preference will be given to individuals from underrepresented groups. Job Family Sales and Services Career Stream Client Service Leadership Pipeline Manage Self: ProfessionalJob...

Purpose of role:The incumbent must have the ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise. Further have the ability to analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas as well as the task...

Job ClassificationRequisition:Melissa CloeteClosing Date - 28 June 2024Business Unit:Nedbank Wealth Cluster Nedbank Insurance Division Client Experience Business UnitPlease Note: Preference will be given to applicants from previously Underrepresented Groups Job Family Sales and Services Career Stream Client Service Leadership Pipeline Manage Self:...

Bring your possibility to life Define your career with us With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryJob...

Business Segment: Personal & Private Banking To create, manage and maintain a central complaints management quality assurance function for CHNW SA and its value chain. To monitor adherence to regulatory requirements, policies, the end to end Complaints Management framework and minimum standards implemented across CHNW and its value chain. Qualifications...

PURPOSE OF THE POSITION AND KEY RESPONSIBILITIESThe purpose of this position is to assist the Customer Care and Switchboard Departments to strive in delivering customer service to internal and external stakeholders. The incumbent will be responsible to manage, guide and support the team by ensuring that optimum operational levels are maintained in order to...