CRM - Customer Complaint Manager

JOB DESCRIPTIONJOB TITLE:CRM ManagerREPORTS TO: Head of MarketingPURPOSE:Serves as the link between the company and its customers. Responsible for the CRM implementation and advancement of strategies, plans, and systems in place to acquire and retain customers. Implement communication strategies that ensure customer satisfaction and long-term...

Job Title: CRM Campaign SpecialistAbout the Company: Our company is a leader in the field of customer relationship management, providing innovative solutions and services to enhance customer loyalty and engagement.Principal Accountabilities:Designing, executing, and monitoring direct marketing promotions, campaigns, and interventionsMonitoring data quality,...

Job Advert Summary:Job purposeManage the resolution of customer complaints received from various sources such as: Telephone, E-mail, Workflow, Branches, Website, Partners, Brokers, Web, CEO's office, Media, Social Media.Retaining the policy holder, while maintaining a high standard of customer service. This position is ideal for a hard-working and innovative...

Qualification / ExperienceMatric, with Tertiary qualification in legal studies, LLB/LLMSolid track record within a client service/client complaint environmentHigher level managerial experience essentialAdvanced computer literacy (MS Office)Managing the complaint management and unauthorised transaction dispute teamsPrioritising of client complaintsManaging of...

JOB PROFILE SUMMARY INFORMATIONRole name:CRM ManagerDepartment:CRM DepartmentReporting to:Senior Operations ManagerDate developed:17th January 2024Paterson grade:Job purpose:To manage the CRM team to drive provision of consistent, excellent service to tenants, oversee resolution of tenant queries and optimise retentions and transfers within the IPM...

PURPOSE OF ROLEThe ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise.The ability to analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas as well as the task of compiling reports.Engage and list to...

Join Our Exclusive Talent PoolWe believe in nurturing talent and providing a platform for growth. As we expand our horizons, we are building a talent pool of passionate Complaints Officers who share our commitment to excellence.Job Summary Investigate and resolve complaints received. Social media management on all platformsKey Performance Areas Monitor and...

The Lead CRM is responsible for overseeing the implementation, optimization, and strategic use of the Customer Relationship Management (CRM) system to enhance customer engagement, sales effectiveness, and business processes. This role plays a critical part in driving CRM strategy and maximizing the value of customer data within the organization.CRM Strategy...

The CRM Developer is responsible for designing, developing, customizing, and maintaining the organization''s Customer Relationship Management (CRM) system to meet business requirements and enhance user productivity. This role involves developing CRM solutions, integrations, and extensions to optimize customer data management and support sales, marketing, and...

CRM Specialist:Ready to bring passion into your career?A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its _raison d'être_ is "making life more beautiful, passing on a more beautiful planet".Operating in more than 150 countries, we...

Who are we?Sanlam Developing Markets [SDM] (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral...

Roles and Responsibilities:Gather data from various sources and analyze information, this includes volumes, revenue, complaints, etc.Produce required CRM weekly, month-end, annual, and other strategic reports timeously for stakeholders of the CRM department. Proactively identify areas where value may be added.Provide summary KPI reports for all customers in...

CRM SpecialistJohannesburg, GP, R R50000 Per Month Sector: Marketing Posted: Wednesday, 16 August 2023Job DetailsJob Title: CRM and Performance SpecialistJob Summary:As a Senior CRM Specialist, you will be responsible for working with us to help clients launch or improve their CRM capabilities. You will play a crucial role in enhancing customer engagement,...

PURPOSE OF ROLE· The ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise.· The ability to analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas as well as the task of compiling reports.· Engage and...

Job DescriptionDear Future, Ombudsman Complaints ManagerAre you someone who can: Manage team members within the context of defined processes, set required performance parameters and act as technical coach where required. Endto end analysis and investigation of Regulatory complaints. Root cause and trend analysis, and suggestions on improvement initiatives to...

About us, purpose, experience and qualificationsabout us: There is no about us detail availablepurpose: Resolution of complaints that have been escalated. Maintain accurate records and identify trends which may indicate weaknesses in business systems and processes. Drive customer service through a professional approach.experience and...

Business Segment: Personal & Private Banking To resolve CHNW SA customer complaints and restore, improve and ensure a consistent and predictable branded service recovery experience to retain customers and to minimise reputational risk. To ensure that complaints are resolved according to the complaints management resolution processes.Qualifications Minimum...

Job DescriptionDear Future, Complaints CoordinatorThe role requires you to resolved complaints that have been escalated. To maintain accurate records and identify trends which may indicate weaknesses in business systems and processes. To drive customer service through a professional approachAre you someone who can: Provide operational support related to...

Company DescriptionWho is HelloKindred?HelloKindred are specialists in staffing marketing, creative and technology roles, offering a range of talent solutions that can be delivered on-site, remotely or hybrid.Our vision is to make work accessible and people's lives better. We do this by disrupting traditional employment barriers - connecting ambitious talent...

CRM CoordinatorMain Purpose of the Role: Optimizing and implementing the elected business CRM software program to market effectively to current and potential customers. To analyse buying trends or customer activity to improve sales. Using the elected CRM software program to improve potential and existing customer relationships.Reports to: Marketing...