Team Leader: Complaints Resolution

Job ClassificationREQ:Refilwe Falatsi:Type: 6 month (Fixed Term Contract):Closing Date: 14 March 2024:Division: Nedbank Insurance | Client Experience:Employment Equity Statement: Preference will be given to individuals from underrepresented groups. Job Family Sales and Services Career Stream Client Service Leadership Pipeline Manage Self: ProfessionalJob...

Job Classification Job Family Sales and Services Career Stream Client Service Leadership Pipeline Manage Self: Professional FAIS AffectedJob Purpose To log, investigate and respond to all client complaints received at Nedbank in line with the business strategyResponsibilities: Contribute to a culture conducive to the achievement of transformation goals by...

Job ClassificationRequisition Melissa CloeteClosing Date - 28 June 2024Business Unit - Nedbank Wealth Cluster - Nedbank Insurance Division - Client Experience Business UnitPlease Note- Preference will be given to applicants from previously Underrepresented GroupsJob FamilySales and ServicesCareer StreamClient ServiceLeadership PipelineManage Self:...

Job ClassificationRequisition:Melissa CloeteClosing Date - 28 June 2024Business Unit:Nedbank Wealth Cluster Nedbank Insurance Division Client Experience Business UnitPlease Note: Preference will be given to applicants from previously Underrepresented Groups Job Family Sales and Services Career Stream Client Service Leadership Pipeline Manage Self:...

PURPOSE OF ROLE· The ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise.· The ability to analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas as well as the task of compiling reports.· Engage and...

PURPOSE OF ROLEThe ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise.The ability to analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas as well as the task of compiling reports.Engage and list to...

The incumbent the ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise. The ability to analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas as well as the task of compiling reports. Engage and list to...

The incumbent will be responsible for investigating members, Office of the Pension Funds Adjudicator (PFA) and FSCA complaints and queries against the Funds administered by SALT Employee Benefits and responding to them timeously and accurately. Furthermore, Perform quality assurance of Responses prior to issuance, Issue responses that adequately deal with...

Join Our Exclusive Talent PoolWe believe in nurturing talent and providing a platform for growth. As we expand our horizons, we are building a talent pool of passionate Complaints Officers who share our commitment to excellence.Job Summary Investigate and resolve complaints received. Social media management on all platformsKey Performance Areas Monitor and...

Job DescriptionDear Future, Team LeaderThis role is responsible for the holistic management of the Client Services Departments for the MotoVantage Group across all insurance and non-insurance products. The Customer Services Team Leader position forms a pivotal role with regards to overall service delivery of MotoVantage Operations to clients, dealers and...

Description Dear Future, Team Leader This role is responsible for the holistic management of the Client Services Departments for the MotoVantage Group across all insurance and non-insurance products. The Customer Services Team Leader position forms a pivotal role with regards to overall service delivery of MotoVantage Operations to clients, dealers and...

Job Advert Summary:Job purposeManage the resolution of customer complaints received from various sources such as: Telephone, E-mail, Workflow, Branches, Website, Partners, Brokers, Web, CEO's office, Media, Social Media.Retaining the policy holder, while maintaining a high standard of customer service. This position is ideal for a hard-working and innovative...

Job DescriptionHello Future Sales Team LeadWelcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.As part of our team in The Engine Room, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to...

About us, purpose, experience and qualificationsabout us:- make a promise- be deeply invested- value our differences- build trust, not territory- have courage- always do the right thingpurpose: To provide customers with excellent service by ensuring that they are served promptly understanding their needs and processing their requests. Build and maintain...

PURPOSE OF THE ROLEThe Claims Team Leader is responsible for the overall management of the claims team. The duties include, managing, planning, monitoring and reporting. The Claims Team Leader reports to the Manager: PSSPF Claims.The ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise.The...

About our Client:Our client, a seasoned leader in financial wellness programs, specialises in empowering employees with effective money management skills. Research highlights the alarming impact of financial stress on performance and health, with it ranking alongside major life events like divorce. Through tailored financial literacy training, our client...

Job DescriptionTo manage allocation and quality of work within area of responsibility Control expenditure and identify process improvements to contain and reduce costs Creates solutions to meet customer demands Deliver internal and external customer service excellence through adherence to quality service standards Manage risks in own area of responsibility...

PURPOSE OF THE ROLEThe Claims Team Leader is responsible for the overall management of the claims team. The duties include, managing, planning, monitoring and reporting. The Claims Team Leader reports to the Manager: PSSPF Claims.AREAS OF RESPONSIBILITIES/ KEY ACTIVITIESCoordinate and monitor all claim related activities, which include the complete claim...

Business Segment: Personal & Private Banking To resolve CHNW SA customer complaints and restore, improve and ensure a consistent and predictable branded service recovery experience to retain customers and to minimise reputational risk. To ensure that complaints are resolved according to the complaints management resolution processes.Qualifications Minimum...

Job DescriptionDear Future, Ombudsman Complaints ManagerAre you someone who can: Manage team members within the context of defined processes, set required performance parameters and act as technical coach where required. Endto end analysis and investigation of Regulatory complaints. Root cause and trend analysis, and suggestions on improvement initiatives to...