Complaints Specialist- Fais

Who are we?Sanlam Developing Markets [SDM] (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral...

Job DescriptionDear Future, Complaints CoordinatorThe role requires you to resolved complaints that have been escalated. To maintain accurate records and identify trends which may indicate weaknesses in business systems and processes. To drive customer service through a professional approachAre you someone who can: Provide operational support related to...

Matric (Grade 12) is essentialFETC (Further Education & Training Certificate) in Short Term Insurance NQF credits)Higher Certificate in Short Term Insurance : NQF 5 or higher is highly advantageousSuccessfully passed RE 5Class of Business certification (Personal Lines & Commercial Lines) Highly advantageousMust be compliant with FAIS Fit and Proper...

Job Classification Job Family Sales and Services Career Stream Client Service Leadership Pipeline Manage Self: Professional FAIS AffectedJob Purpose To log, investigate and respond to all client complaints received at Nedbank in line with the business strategyResponsibilities: Contribute to a culture conducive to the achievement of transformation goals by...

Job ClassificationRequisition:Melissa CloeteClosing Date - 28 June 2024Business Unit:Nedbank Wealth Cluster Nedbank Insurance Division Client Experience Business UnitPlease Note: Preference will be given to applicants from previously Underrepresented Groups Job Family Sales and Services Career Stream Client Service Leadership Pipeline Manage Self:...

Matric Certificate and Regulatory ExamsFurther Education and Training Certificate in Short-Term Insurance NQF 4, and / or a Higher Certificate in Short term Insurance - NQF 5Class of Business certification (Personal Lines & Commercial Lines) Highly advantageousMust be compliant with FAIS Fit and Proper requirements with track-record of working...

Matric Certificate and Regulatory ExamsFurther Education and Training Certificate in Short-Term Insurance NQF 4, and/ or a Higher Certificate in Short term Insurance - NQF 5Class of Business certification (Personal Lines & Commercial Lines) Highly advantageousMust be compliant with FAIS Fit and Proper requirements with track-record of working...

Job Advert Summary:Reporting to the Manager: Client Relations Management. This role is responsible for service delivery and maximizing the client experience through client engagement. The incumbent is a specialist dealing with technical and complex client queries and/or complaints, exception reporting and providing an excellent service offering. Ensuring...

Manager, Client Experience, Global Markets Job Overview Business Segment: Corporate & Investment Banking Location: ZA, GP, Johannesburg, Baker Street 30 To provide specialist service across segments, to maximise Global Markets revenue and achieve high client service quality in line with the Global Markets strategy and within the defined risk parameters and...

Sourcing Specialist: Technology is responsible for day-to-day sourcing activities in conjunction with cross functional team to source goods and services and recommending to upper level staff members and/or Sourcing Committee on which suppliers / partners to contract with.The Sourcing Specialist - Technology must execute sourcing activities in complaint with...

You are open to considering joining a vibrant and innovative company holding both non-life and life insurance licenses, as their new Risk and Compliance Specialist Our client is committed to ensuring regulatory adherence and effective risk management across the group. As a Risk and Compliance Specialist, you'll work closely with the Head of Risk and...

Job Details: Department Claims Minimum experience Associate Company primary industry Insurance Job functional area Customer ServiceIntroductionOur client in the Insurance company is looking for an experienced Customer Care Specialist who will Provide support function in resolving customers' queries, specific to their service experience relating to claims...

Bring your possibility to life Define your career with us With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummarySpecialist...

What will you do?Santam Structured Insurance (Specialist Business) is looking for a suitably qualified and experienced Market Conduct Officer for a period of 6 months to be based in their Sandton office. What will make you successful in this role?Complaints Management: end-to-end management of complaints lodged directly with the insurer, or received by the...

TheSpecialist:Premium Relationship Management serves as the single point ofcontact for premium clients through the entire lifecycle of a customer (from onboardingto retention/cancellation)Specialist:Premium Relationship Managementact as client advocates and work with internal departments to ensure that clientneeds are understood and satisfied. They may...

DescriptionThe role aims to establish a top-notch complaints management framework for the Old Mutual Insure Customer Experience Complaints function. The focus is on ensuring efficient resolution and proactive prevention of complaints from various external bodies such as Insurance Ombudsman, FSB, Consumer Commission, and media.You Will:Investigate complaints...

Job Advert Summary:Minimum Requirements:Formal Qualifications Matric Bachelor's degree in Commerce Postgraduate Diploma in Compliance Risk Management (advantageous) FAIS RE 1 (Key Individual exam) advantageous, requirement for registration as FAIS Compliance OfficerKnowledge & Experience At least 6 years' experience in financial services compliance,...

Snr Compliance SpecialistReputable Asset Mgt firm seeks dedicated indiv. Be instrumental in providing sound Compliance advice to the business. Keep abreast of relevant laws and regulations that impact processes and customers. Create awareness across the business. Great culture.Main Responsibilities: Create awareness of relevant laws, regulations and...

The Client Service Team Manager is responsible for the overall direction, coordination, quality, and productivity of the Client Services team. The Team Manager will work closely with front-line staff, support departments, internal/ external stakeholders, and the management in support of business needs. He/She needs to make sure that the departmental service...

Insurance Sales ConsultantCallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as an Outbound Sales Consultant and be part of a thriving team with many career development opportunities.Your sales experience in the insurance industry and your ability to...