Administrator : Complaints Resolution

PURPOSE OF ROLE· The ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise.· The ability to analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas as well as the task of compiling reports.· Engage and...

The incumbent the ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise. The ability to analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas as well as the task of compiling reports. Engage and list to...

Job ClassificationREQ:Refilwe Falatsi:Type: 6 month (Fixed Term Contract):Closing Date: 14 March 2024:Division: Nedbank Insurance | Client Experience:Employment Equity Statement: Preference will be given to individuals from underrepresented groups. Job Family Sales and Services Career Stream Client Service Leadership Pipeline Manage Self: ProfessionalJob...

Job Classification Job Family Sales and Services Career Stream Client Service Leadership Pipeline Manage Self: Professional FAIS AffectedJob Purpose To log, investigate and respond to all client complaints received at Nedbank in line with the business strategyResponsibilities: Contribute to a culture conducive to the achievement of transformation goals by...

Job ClassificationRequisition Melissa CloeteClosing Date - 28 June 2024Business Unit - Nedbank Wealth Cluster - Nedbank Insurance Division - Client Experience Business UnitPlease Note- Preference will be given to applicants from previously Underrepresented GroupsJob FamilySales and ServicesCareer StreamClient ServiceLeadership PipelineManage Self:...

Job ClassificationRequisition:Melissa CloeteClosing Date - 28 June 2024Business Unit:Nedbank Wealth Cluster Nedbank Insurance Division Client Experience Business UnitPlease Note: Preference will be given to applicants from previously Underrepresented Groups Job Family Sales and Services Career Stream Client Service Leadership Pipeline Manage Self:...

PURPOSE OF ROLEThe ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise.The ability to analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas as well as the task of compiling reports.Engage and list to...

Purpose of role:The incumbent must have the ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise. Further have the ability to analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas as well as the task...

Join Our Exclusive Talent PoolWe believe in nurturing talent and providing a platform for growth. As we expand our horizons, we are building a talent pool of passionate Complaints Officers who share our commitment to excellence.Job Summary Investigate and resolve complaints received. Social media management on all platformsKey Performance Areas Monitor and...

Job Advert Summary:Job purposeManage the resolution of customer complaints received from various sources such as: Telephone, E-mail, Workflow, Branches, Website, Partners, Brokers, Web, CEO's office, Media, Social Media.Retaining the policy holder, while maintaining a high standard of customer service. This position is ideal for a hard-working and innovative...

About us, purpose, experience and qualificationsabout us: There is no about us detail availablepurpose: Resolution of complaints that have been escalated. Maintain accurate records and identify trends which may indicate weaknesses in business systems and processes. Drive customer service through a professional approach.experience and...

About us, purpose, experience and qualificationsabout us:- make a promise- be deeply invested- value our differences- build trust, not territory- have courage- always do the right thingpurpose: To provide customers with excellent service by ensuring that they are served promptly understanding their needs and processing their requests. Build and maintain...

Business Segment: Personal & Private Banking To resolve CHNW SA customer complaints and restore, improve and ensure a consistent and predictable branded service recovery experience to retain customers and to minimise reputational risk. To ensure that complaints are resolved according to the complaints management resolution processes.Qualifications Minimum...

Job DescriptionDear Future, Complaints CoordinatorThe role requires you to resolved complaints that have been escalated. To maintain accurate records and identify trends which may indicate weaknesses in business systems and processes. To drive customer service through a professional approachAre you someone who can: Provide operational support related to...

About us, purpose, experience and qualificationsabout us: There is no about us detail availablepurpose: Resolution of complaints that have been escalated. Maintain accurate records and identify trends which may indicate weaknesses in business systems and processes. Drive customer service through a professional approach.experience and...

Who are we?Sanlam Developing Markets [SDM] (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral...

Job DescriptionDear Future, Ombudsman Complaints ManagerAre you someone who can: Manage team members within the context of defined processes, set required performance parameters and act as technical coach where required. Endto end analysis and investigation of Regulatory complaints. Root cause and trend analysis, and suggestions on improvement initiatives to...

Job DescriptionTo resolved complaints that have been escalatedTo maintain accurate records and identify trends which may indicate weaknesses in business systems and processesTo drive customer service through a professional approach Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an...

Bring your possibility to life Define your career with us With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryShort Term...

Job Purpose: Management of Regulatory complaints endtoend. Be the voice of the customer. Lodge and record all Regulatory complaints on the CMS system. Identify client needs and resolve regulatory complaints within agreed and prescribed SLA's. Draft complaint responses and communicate decisions to intermediaries, management, clients, Ombudsman, FSCA, media,...