Officer, Inbound

2 weeks ago


Johannesburg, Gauteng, South Africa Standard Bank Of South Africa Limited Full time

Business Segment:
Personal & Private Banking

Location:
ZA, GP, Johannesburg, Simmonds Street 5
Answer telephone calls in a professional manner & offer assistance. Log all clients' queries within agreed timelines. Analyse all logged queries & respond to clients within stated timeframe. Escalate unresolved issues for resolution. Constantly advise clients on the status of their queries & intended resolution. Guide clients on correct processes. Document departmental errors/inefficiencies for corrective action. Monitor clients' feedback & improve satisfaction survey results.
Discuss client service improvements with Team Leader and Business. Attend and participate in all departmental meetings to review client issues. Assist the Team Leader in implementing improved services to the clients.
Ensure that laid-down instructions are adhered to while providing excellent service within agreed timelines. Maintain confidentiality of clients' information at all times.
Qualifications

Completed MatricBusiness Commerce DegreeExperience - 4 yearsSound knowledge of Business processes when dealing with facilitating payments' instructions for clients and when dealing with client's queries.

Sound knowledge of regulatory requirements while handing client's queries Global markets and Personal Banking experience. Additional Information Conveying Self-ConfidenceExamining InformationFollowing ProceduresCustomer Understanding (Business Banking)Product and Services KnowledgeProduct Related Systems (Business Banking)
#J-18808-Ljbffr

  • Johannesburg, Gauteng, South Africa 1001 Absa Bank Full time

    Collections Inbound Outbound Officer page is loaded Collections Inbound Outbound Officer Apply remote type Hybrid locations Johannesburg time type Full time posted on Posted 2 Days Ago job requisition id R Empowering Africa's tomorrow, story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and...


  • Johannesburg, Gauteng, South Africa Jobking Full time

    Kendrick Recruitment is currently seeking an Inbound Sales Consultant for a luxury lodge group based at their head office in Johannesburg. We are in need of a dynamic, enthusiastic individual with a service-driven mindset to join our Inbound Sales team.KEY OUTPUTS:Interaction with agents via phone and emailPlanning and creating itinerariesHandling...


  • Johannesburg, Gauteng, South Africa Elchemie Full time

    Well established company within the Agricultural sector (Crop producer) is looking for a Logistics & Distribution Inbound Controller, with between 2-5 years' related experience. The function will include logistics pertaining to product movement, operations, maintenance, human resources, budget & cost control & reporting within the logistics department. Based...


  • Johannesburg, Gauteng, South Africa Worxs4u Full time

    Qualifications: Grade 12 / equivalent Degree or diploma in Logistics / Warehouse ManagementExperience and Requirements: Minimum of 5 years proven experience as a Logistics or Transportation Manager in a Warehouse environment Computer literate on MS Office Suite Own Transport and a valid drivers license is essential Have a stable work record and contactable...


  • Johannesburg, Gauteng, South Africa Bridgement Full time

    Job Vacancy | Inbound Sales Executive | Bridgement Back GautengInbound Sales Executive November 30, 2023 Remuneration: Market-related based on experience (basic + commission)Location: JohannesburgEducation level: Secondary/TertiaryJob level: MidType: Permanent About Bridgement Bridgement is breaking down the barriers to access finance for small businesses in...


  • Johannesburg, Gauteng, South Africa Smart Talent Full time

    As an Executive Search and Career Consultant specializing in the niche market of Supply Chain, we represent some of the top leaders and are called upon by blue chip organizations in the country to secure talent and assist them in building high performance teams.A leading Resourcing company is looking for a Regional Inbound Replenishment Team Lead to be based...

  • Inbound Assistant

    2 weeks ago


    Johannesburg, Gauteng, South Africa Takealot Group Full time

    We are a young, dynamic, hyper growth company looking for smart, creative, hardworking people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build...


  • Johannesburg, Gauteng, South Africa Growth Hub Full time

    Salary offer: R17 000 basic + Commission(OTE:R R31 000)Who is Growth Hub?What are we looking for?What will we need from you? Responding to high volumes of inbound leads with the aim of moving the guest closer to booking with each interaction. Managing all stages of the sales process from qualifying, needs analysis, finding solutions, objection handling,...

  • Finance Stock Officer

    2 weeks ago


    Johannesburg, Gauteng, South Africa Managed People Solutions Full time

    Managed People Solutions is looking to hire a Finance Stock Officer for a very well-known Liquor Company based in Johannesburg Job Purpose The Finance Stock Officer is responsible for performing all inventory control related activities including executing inventory control measures to ensure stock integrity and accuracy in relation to what is reflected on...

  • Finance Stock Officer

    2 weeks ago


    Johannesburg, Gauteng, South Africa Managed People Solutions Full time

    Managed People Solutions is looking to hire a Finance Stock Officer for a very well-known Liquor Company based in Johannesburg Job Purpose**The Finance Stock Officer is responsible for performing all inventory control related activities including executing inventory control measures to ensure stock integrity and accuracy in relation to what is reflected on...


  • Johannesburg, Gauteng, South Africa RecruitAGraduate Full time

    Job Information:Job Opening IDZR_1244_JOBHours of workFull-timeIndustryMediaLocation TypeIn OfficeSalaryR R15 000Remuneration TermPer MonthProvinceGautengCityJohannesburgCountrySouth AfricaResponsibilities: Assisting with inbound marketing projects. Managing schedules and calendars, including scheduling meetings and appointments. Organising and maintaining...

  • Call Centre Agent

    2 weeks ago


    Johannesburg, Gauteng, South Africa Respublica Student Living Full time

    Job descriptionRespublica is looking for dynamic Call Centre Agents to join the team at Head Office. The individuals must be energetic and a self-starter that can interact and communicate with stakeholders at different levels.To be successful in this position you need to be organized, be able to handle a large volume of inbound and outbound calls, identify...


  • Johannesburg, Gauteng, South Africa Absa Bank Limited Full time

    Bring your possibility to life Define your career with us With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryThe purpose...


  • Johannesburg, Gauteng, South Africa Absa Bank Limited Full time

    Empowering Africa's tomorrow, together one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryThe...

  • Procurement Officer

    2 weeks ago


    Johannesburg, Gauteng, South Africa Afro Miaki Group Full time

    Tactical&OperationalTasksProcuring direct & indirect material to ensure maximum production attainment.Gather adequate information on required materials and services and ensure thorough understandingof specifications.Sourcing on the cloud-based solution (Ariba Platform) to negotiate the most cost-effective contractsand deals.Supplier Lifecycle Management and...

  • Ops Officer- Midrand

    2 weeks ago


    Johannesburg, Gauteng, South Africa Fidelity Services Group Full time

    Overall purpose of the job:The aim of this role is to assist the Monitoring Centre to type all incident feedback and do telephonic follow ups with the applicable clients where the incident took place.This a supervisory role and the OPS officer has to assist in managing the shift wherever the shift lead need assistance.Minimum qualifications and experience:...


  • Johannesburg, Gauteng, South Africa National Risk Managers (Pty) Ltd Full time

    A Medical Insurance Company based in Benoni, Gauteng is looking for a Client Relationship Officer. The Client Relationship Officer will provide support, manage the client relationship and address any client issue that may arise. Assist with support to the members registered on our plans.Key Responsible Areas Build relationships with the Employers Deal with...


  • Johannesburg, Gauteng, South Africa MTN Nigeria Full time

    Operates within Customer Experience and Operations/CXO and is responsible for allMTN second line support across touchpoints that are related (but not limited to)MTN products & services, billing & account management, credit control, collections,sales, partner & channel support, customer retentions, MNP, Network & Coverage,fraud, device & technical enquiries,...


  • Johannesburg, Gauteng, South Africa Bell Equipment Full time

    DUTIES: Verification of imported goods and import documentation (invoice, pack list, customs documents, EURO1 certificates). Issuing of Clearing Instructions to Forwarder. Create, maintain and manage Shipment Confirmations in SAP. Prepare and submit documentation to Receiving and Creditors. Track & trace all shipments & communicate details to internal...


  • Johannesburg, Gauteng, South Africa TransUnion Full time

    TransUnion's Job Applicant Privacy NoticeWhat We'll Bring:The Tenant and Employment (T&E) Voice Office Operations Representative is responsible answering inbound phone calls for all T & E products. The Voice Operations Rep will support both customers and consumers who use T&E services to screen individuals for rental housing and employment opportunities. The...