Rep I, Customer Support Operations

2 weeks ago

Johannesburg, Gauteng, South Africa TransUnion Full time
TransUnion's Job Applicant Privacy Notice

What We'll Bring:

The Tenant and Employment (T&E) Voice Office Operations Representative is responsible answering inbound phone calls for all T & E products.

The Voice Operations Rep will support both customers and consumers who use T&E services to screen individuals for rental housing and employment opportunities.

The Tenant and Employment (T&E) Voice Office Operations Representative is responsible answering inbound phone calls for all T & E products.

The Voice Operations Rep will support both customers and consumers who use T&E services to screen individuals for rental housing and employment opportunities.


What You'll Bring:

  • Maintains a consistent high level of knowledge regarding T&E products, services, and tools.
  • Understands and consistently demonstrates knowledge of specific T&E business processes when performing all voice operations work.
  • Maintains a solid understanding of U.S. credit/financial principles along with knowledge of U.S. criminal justice system/criminal background report and U.S. rental housing system/housing report (eviction) concepts.
  • Adheres to established processes and procedures when responding to support phone calls.
  • Works with QA and team lead to improve individual performance based on feedback and coaching to ensure high quality work product is delivered to T&E customers and consumers.
  • Manages individual performance for aux time usage and adherence to schedules.
  • Performs other duties as assigned.
  • Must work U.S. business hours in support of U.S. customers and consumers.
  • Must be open to rotational weekend shifts also during U.S. business hours to support U.S. customer and consumers.

Impact You'll Make:

  • 13 years of experience in an operations job role, including inbound voice customer care/support.
  • Excellent verbal, written, and interpersonal communication skills.
  • Must be selfmotivated and a selfstarter.
  • Demonstrate attention to detail in all work completed.
  • Proactively works to improve knowledge and adherence to company processes and procedures.
  • Collaborates well with others in a teamoriented work environment.
  • Adapts well to change and can adjust priorities as needed.
  • Displays time management skills.
TransUnion Job Title

Rep I, Customer Support Operations

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