Head of CRM

3 weeks ago


Sandton, South Africa Dananda Talent Full time
Job Title: Head of CRM - Academic
Qualifications:
  • Bachelor's Degree in Business Administration or related field
  • Minimum of 7 years of experience in a leadership role within client relations, collections, or a related field.
  • Proven track record of developing and implementing successful strategies.
  • Strong analytical skills and the ability to make data-driven decisions.
  • Excellent communication and interpersonal skills.
Duties and Responsibilities:
  • Develop and implement CRM strategies to improve customer relationships
  • Manage and analyze customer data to optimize marketing campaigns
  • Collaborate with cross-functional teams to enhance customer experience
  • Identify trends and insights to maximize customer retention
  • Oversee CRM systems and tools to ensure effectiveness
Skills: Strong leadership skills, analytical mindset, excellent communication abilities
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