Shift Manager
4 weeks ago
Key Responsibilities:
- Manage retail staff, among which includes people working on the floor, and the cashiers during assigned shifts
- Meet financial goals by analysing variances; initiating corrective actions in preparing an annual budget; formulating pricing policies and scheduling expenditures
- Provide guidance, support, and training to team members to ensure exceptional customer service and product knowledge.
- Make sure pricing is correct
- Work on store displays
- Evaluate self-on-the-job performance, as well as other staff
- Identify market trends that appeal to customers
- Ensure products are clean and ready to be displayed
- Maintain inventory and ensure items are in stock are on the shelf
- Ensure promotions are accurate and in tune with company’s standards
- Make sure that health and safety measures are met
- Monitor local competitors
- Ensure that hours of operation are following local laws
- Maintain health and safety measures and store’s cleanliness
- Organize and distribute staff schedule
- Provide guidance, support, and training to team members to ensure exceptional customer service and product knowledge.
- Monitor and maintain the cleanliness and organization of the store to uphold hygiene and safety standards.
- Handle customer inquiries, complaints, and escalations in a professional and timely manner.
- Ensure compliance with company policies, procedures, and regulatory requirements.
- Assist in the implementation of promotional activities and marketing initiatives to drive sales and meet targets.
- Attend stock take as and when required
- Ensure that security is maintained at times, locking and opening premises and activating all alarms systems
- Ensure that all keys, safes and other essential aspects of the business are locked and always secured.
- Attend to daily cash reconciliations and ensure accuracy
- Collaborate with other shift managers and store management to achieve overall business objectives.
- Report directly to the General Manager/Operations from time to time and with a dotted line of accountability to the administration manager.
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