Wfm Team-lead Planning

**Position Title: WFM Planner** **Position Summary**: **The primary responsibilities of a Workforce Management (WFM) Planner includes**: - Management of multiple accounts/sites end to end planning - Developing and maintaining accurate forecasting and capacity planning models to ensure efficient and effective staffing levels - Monitoring call center metrics...

The position of the Team Coach is to lead an inbound voice/messaging/email customer services team and to maintain quality of service delivered in conjunction with customer goals and objectives. The Team Coach is also expected to work within all teams of the Contact Centre to ensure that Customer Experience is delivered all the time.   Main...

The position of the Team Coach is to lead an inbound voice/messaging/email customer services team and to maintain quality of service delivered in conjunction with customer goals and objectives. The Team Coach is also expected to work within all teams of the Contact Centre to ensure that Customer Experience is delivered all the time. Main Responsibilities...

M-KOPA Customer Service - Team Coach  The position of the Team Coach is to lead an inbound voice/messaging/email customer services team and to maintain quality of service delivered in conjunction with customer goals and objectives. The Team Coach is also expected to work within all teams of the Contact Centre to ensure that Customer Experience is...

**Listing reference**: track_001296 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Customer Service**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: The Resource Planner will be responsible for daily Alvaria WFM updates and administration, intraday...

Job SummaryWe are seeking a highly skilled Technical Team Lead to join our team at FirstRand Bank Limited. As a Technical Team Lead, you will be responsible for leading and developing a team of technical resources that provide operational project and technical support.Key ResponsibilitiesBuild and sustain collaborative working relationships with relevant...

Listing reference: track_001296 Listing status: Online Apply by: 1 November 2024 Position summary Industry: IT & Internet Job category: Customer Service Location: Randburg Contract: Permanent Remuneration: Market Related EE position: Yes Introduction The Resource Planner will be responsible for daily Alvaria WFM updates and administration, intraday...

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...

Contact Centre Team Coach Role. This leadership position is part of iSON Xperiences' customer service team, responsible for guiding and developing a team of customer service representatives. The ideal candidate will be a seasoned leader with a strong background in customer service and team management. Main Responsibilities include: Leading a team of...

iSON Xperiences seeks an experienced and dynamic Team Coach to lead our inbound voice/messaging customer services team in Randburg. The ideal candidate will have a strong track record in leading teams, coaching, and developing agents to deliver exceptional customer experiences.As a Team Coach, you will be responsible for:Leading and managing a team of up to...

Team Coach RoleThe Team Coach is responsible for leading an inbound voice customer services team and maintaining quality of service delivered in conjunction with customer goals and objectives.Main Responsibilities include:Leading and managing a team of agentsCoaching and developing agents through continuous one-on-one sessionsManaging attendance and leave...

Team Leader Job SummaryThe iSON Xperiences Team Leader is responsible for leading an inbound voice customer services team and maintaining quality of service delivered in conjunction with customer goals and objectives.Main ResponsibilitiesLead and manage a team of customer service agentsCoach and develop agents through continuous one-on-one sessionsManage...

Customer Service Team LeadThe Customer Service Team Lead is responsible for leading a team of customer service representatives, ensuring that they provide high-quality service to customers. The ideal candidate will have experience in a contact centre environment and be able to motivate and develop their team members.Main Responsibilities:Lead and manage a...

Job Position: Team Lead: IT Systems and Cloud Ref: 4475 Location: Randburg (Johannesburg) **Salary**: R49 000 to R71 200 per month commensurate with qualification and experience Qualifications / Requirements: - Bachelor's Degree or equivalent IT Qualification or Diploma - Minimum 5+ years working experience - 2+ years of experience managing people in a...

Job Description To ensure that the correct number of people are scheduled at the right time to achieve and maintain a desired service level To drive the various operational and tactical objectives of efficiently meeting the customer service demands and improving cost effectiveness within the greater customer contact centre environment. - Manage costs /...

**Listing reference**: track_001132 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:IT-Management**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: **Job description**: - KEY DUTIES AND RESPONSIBILITES: - Manages enterprise cloud engineering team,...

**Job description** **Job description** **About Us** We are in the market for Customer focused and resulted oriented individuals, with sound problem solving and interpersonal skills to deliver effective engagements to customers in the USA for one of our clients. **Responsibilities**: - Lead and manage a team of 15 to 20 debt collection agents, with the...