Current jobs related to Xitsonga speaking Inbound Customer Service Agent - Cape Town - mPower People Solutions

  • Xitsonga Speaking Agents

    6 months ago

    Cape Town, South Africa Surgo HR & Training Full time

    Our client, based in Century City, is seeking Xitsonga Speaking Agents The key objective of the role is to identify and understand customer needs, deliver first-class customer service to increase the profitability of the business, and remain committed to treating customers fairly. Speaking directly with clients via an inbound line and providing responses to...

  • Inbound Contact Center Agent

    4 months ago

    Cape Town, South Africa mPower People Solutions Full time

    PLEASE NOTE THAT YOU MUST SPEAK ENGLISH FLUENT AND/OR ANY OF THE FOLLOWING: Isindebele, Siswati, Xitsonga,  Tshivenda  The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly...

  • Sepedi-speaking Agents

    6 months ago

    Cape Town, South Africa Surgo HR & Training Full time

    Our client, based in Century City, is seeking Sepedi-speaking agents. The key objective of the role is to identify and understand customer needs, deliver first-class customer service to increase the profitability of the business, and remain committed to treating customers fairly. Speaking directly with clients via an inbound line and providing responses to...

  • Swahili-speaking Agents

    6 months ago

    Cape Town, South Africa Surgo HR & Training Full time

    Our client, based in Century City, is seeking Swahili-speaking agents. The key objective of the role is to identify and understand customer needs, deliver first-class customer service to increase the profitability of the business, and remain committed to treating customers fairly. Speaking directly with clients via an inbound line and providing responses to...

  • German speaking Customer Service Agent

    4 months ago

    Cape Town, South Africa Initiate International Full time

    Calling all travel enthusiasts with outstanding customer service! Are you fluent in German and English, eager to assist travellers planning their dream vacations, and passionate about ensuring unforgettable experiences?  If you’re ready to be part of a dynamic team in Cape Town, South Africa, join a leading travel company as a German speaking Customer...

  • German Speaking Customer Service Agent

    6 months ago

    Cape Town, South Africa Time Personnel Full time

    Job Overview **Location**: Cape Town, Western Cape **Job Title**: German Speaking Customer Service Agent **Salary**: R15,000 **Education Level**: High School / Matric **Job Level**: Intermediate **Minimum Experience**: 1 - 3 Years German Speaking Customer Service Agent - Cape Town. Are you fluent in German and passionate about delivering exceptional...

  • German Speaking Senior Inbound Travel Consultant

    7 months ago

    Cape Town, South Africa The Recruiters Full time

    **Salary**: - 30000 **Description**: - Our client is a well-established South African inbound tour operator. They are currently looking for an experienced German Speaking Senior Inbound Consultant to join their growing team, The position is within their Europe Division. - Key Performance area: - Having a passion for the travel industry - Experience with...

  • Nepali Speaking Customer Service Agent

    7 months ago

    Cape Town, South Africa Surgo HR & Training Full time

    Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working...

  • Hindi Speaking Customer Service Agent

    7 months ago

    Cape Town, South Africa Surgo HR & Training Full time

    Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working...

  • Urdu Speaking Customer Service Agent

    7 months ago

    Cape Town, South Africa Surgo HR & Training Full time

    Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working...

  • Arabic Speaking Customer Service Agent

    7 months ago

    Cape Town, South Africa Surgo HR & Training Full time

    Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working...

  • Arabic Speaking Customer Service Agent

    6 months ago

    Cape Town, South Africa Surgo Full time

    **Surgo (PTY) Ltd** is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working...

  • Call Center Team Leader

    6 months ago

    Cape Town, South Africa mPower People Solutions Full time

    Team Leader Position If you have the following or know someone with the below experience please submit your CV - 3 year + experience in an inbound customer service environment (preferably working with various medical aid schemes) - Matric - Speak fluent in two or more of the following languages besides English: Xitsonga, Sepedi, Setswana, Sesotho,...

  • Customer Service Representative

    1 month ago

    Cape Town, Western Cape, South Africa mPower People Solutions Full time

    OverviewmPower People Solutions is seeking an Inbound Contact Center Agent to deliver exceptional customer service and drive business growth.CompensationWe offer a competitive basic salary of R9500 per month, reflecting the demands of this role in Century City.Job DescriptionThis position involves providing first-class customer service by speaking directly...

  • Operations & Customer Service Agents - German Speaking in South Africa

    3 months ago

    Cape Town, South Africa Employ Africa Group Full time

    Due to significant existing and future growth, our client is looking for German speaking Operations & Customer Service Agents to join their team.Applicants must be based in South Africa or Namibia.Working independently, within a team, you will oversee the day-to-day operations of our logistics marketplace, ensuring bookings run smoothly for both our...

  • German Speaking Customer Service Advisor

    7 months ago

    Cape Town, South Africa Kinesis (Call centre staffing) Full time

    **Requirements** Must be credit and criminal clear. **Must be able to speak German.** 1 year of Customer service experience. Tertiary qualification Grade 12 required **Duties and responsiblities** Answering inbound calls. Will be in the content moderator space. Identify and rate text as per the defined policies and guidelines. monitoring and moderating...

  • Inbound Customer Service Agent

    6 months ago

    Cape Town, South Africa The Perfect Placements Full time

    Our client, a National Company of 30 years seeks the services of an energetic, friendly, self-driven individual, who enjoys working in a customer service, Call Centre environment and completing administrative tasks. This person will be assisting customer on the inbound customer service line with queries and general administration. **Must be**: -...

  • Isizulu Speaking

    6 months ago

    Cape Town, South Africa Surgo HR & Training Full time

    Our client, based in Century City, is seeking isiZulu speaking agents. The key objective of the role is to identify and understand customer needs, deliver first-class customer service to increase the profitability of the business, and remain committed to treating customers fairly. Speaking directly with clients via an inbound line and providing responses to...

  • Afrikaans-speaking

    6 months ago

    Cape Town, South Africa Surgo HR & Training Full time

    Our client, based in Century City, is looking for Afrikaans-speaking customer service advisors The key objective of the role is to identify and understand customer needs, deliver first-class customer service to increase the profitability of the business, and remain committed to treating customers fairly. Speaking directly with clients via an inbound line...

  • Sesotho-speaking

    6 months ago

    Cape Town, South Africa Surgo HR & Training Full time

    Our client, based in Century City, is seeking a Sesotho-speaking customer service agent. The key objective of the role is to identify and understand customer needs, deliver first-class customer service to increase the profitability of the business, and remain committed to treating customers fairly. Speaking directly with clients via an inbound line and...

Xitsonga speaking Inbound Customer Service Agent

7 months ago

Cape Town, South Africa mPower People Solutions Full time

IF YOU ARE NOT FLUENT/ NATIVE IN THE XITSONGA LANGUAGE OR STATED IN YOUR CV THEN YOU WILL AUTOMATICALLY NOT BE CONSIDERED

FTC: 1 JULY 2024 - 30 APRIL 2026

 

Primary Role

The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract & transactional inquiries.

Role Reporting

Team Leader

Key responsibilities may include but are not limited to:

  • Answer call and respond to customer requests
  • Provide customers with product and service information
  • Identify, research, and resolve customer issues using the in-house operating system
  • Complete call logs and reports
  • Assisting irate members and escalate when required to senior agents/team leader
  • Ensure own productivity levels are maintained and quality standards are met at all times
  • Performing daily administrative functions and accurately capturing required information to various CRM systems
  • Adhere to and support Company policies and practices
  • Ensure that cases are reviewed and actioned
  • Monitor Average Handling Time in line with standards
  • Adhere to work schedule / occupancy and monitoring work flow
  • Ensure that SLA is adhered to and cases to be completed in agreed SLA times
  • Maintain customer quality according to set standards and business process
  • Ensure full compliance to business process, legislation and standard operating processes
  • Manage zero financial risk in terms of agent errors and/or authorisations (zero errors)

Experience

· Minimum of 1 years inbound call centre experience

· Customer service experience

· Administration experience

· Experience in healthcare, insurance, financial or administration industry & knowledge of relevant legislative environment is highly desirable (advantageous)

Education and Applicable Systems

· Grade 12 (Must Have)

· Formal Call Centre Qualifications (advantageous)

· Proficient in MS Office Suite applications

 

Salary: R9500 per month