Inbound Contact Center Agent

3 months ago

Cape Town, South Africa mPower People Solutions Full time

PLEASE NOTE THAT YOU MUST SPEAK ENGLISH FLUENT AND/OR ANY OF THE FOLLOWING: Isindebele, Siswati, Xitsonga,  Tshivenda

 

 

The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract & transactional inquiries.

 

 

Key responsibilities may include but are not limited to:

  • Answer call and respond to customer requests
  • Provide customers with product and service information
  • Identify, research, and resolve customer issues using the in-house operating system
  • Complete call logs and reports
  • Assisting irate members and escalate when required to senior agents/team leader
  • Ensure own productivity levels are maintained and quality standards are met at all times
  • Performing daily administrative functions and accurately capturing required information to various CRM system

PLEASE NOTE:

  • You must be bi-lingual or multilingual to be considered for this position
  • Location: Century City (must be able to travel to start an 8 am shift)
  • Basic Salary: R9500 per month (no incentives or commissions)
  • Type of contracting: Project-based fixed-term contract
  • Must have 6 to 12+ months of inbound customer service experience
  • Fixed-term Contract period: Start date: 1 October 2024 – 30 April 2026.
  • Shift times: 8 am to 5 pm Mon to Friday and every second Saturday 8 am to 12 pm
  • No benefits
  • Must have Matric/ Grade 12
  • Must be available to start immediately or give a notice of 2 weeks
  • MUST HAVE A CLEAR CRIMINAL RECORD

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